Personal-Touch Home Care Inc

Pros

• INTEGRA Managed Care and Personal Touch make a great team.
• The Personal Touch professionals are very knowledgeable, responsive, and reliable.
• It is a pleasure to work with the Personal Touch team.
• Mega is a very nice and professional person who is easy to work with.
• The Director of Business Development, Megan, helps answer questions and assists families through the home care process.
• Megan is clearly very knowledgeable and cares about helping families access the right support.

Cons

• The reviewer notes that some aides cannot understand English but pretend to, making it hard to follow patient requests.
• The reviewer says the agency needs to screen its aides more carefully.
• The reviewer claims there were days with no coverage because dog policies were not communicated to aides.
• Kim is described as initially wonderful but later turning into the worst nightmare.
• Kim is described as verbally abusive and, in the last month, physically abusive.
• Kim allegedly refused to help when the mother could not get off the bed and onto the commode.
• The mother reportedly fell on the floor and urinated herself after Kim did not assist.
• Kim is said to have scolded the mother and left her lying on the cold floor for half an hour.
• The reviewer warns that nobody should ever use this woman, describing her as evil and crazy.
• The reviewer claims her personal life is a mess and, as a result, she has no patients.

Review

An in-depth look at the experiences with INTEGRA Managed Care and Personal Touch reveals a strong initial impression of a capable and responsive team. The partnership between INTEGRA and Personal Touch is described as a well-functioning alliance that delivers a high level of attentiveness and expertise. Reviewers consistently highlight the team's knowledge, reliability, and willingness to respond quickly to questions and concerns. The overall tone is one of appreciation for the collaborative approach and the sense that the agencies work hard to support families as they navigate the complexities of home care.

A standout element of the experience is the contributions of Megan, the Director of Business Development. Megan is repeatedly noted for her helpfulness, accessibility, and depth of knowledge. Reviewees describe her as someone who not only answers questions but also guides families through the entire home care process with care and patience. This level of involvement is portrayed as key to helping families access the right kinds of support, easing what can be a challenging and uncertain transition into home care for aging relatives.

On the service front, the two-year engagement with Personal Touch is described as "for the most part, alright." This tempered assessment acknowledges that the agency can be dependable and supportive, but it also highlights important caveats that affected ongoing satisfaction. The reviewer emphasizes a need for more thorough screening of aides to ensure consistent quality and communication, suggesting that not all caregivers meet the required standards of care and language comprehension.

A recurring concern centers on the screening and communication aspects of home care staffing. The reviewer points to a gap in ensuring aides can understand English well enough to accurately interpret and respond to a patient's requests. Complicating this issue is a claim that some aides may pretend to understand, which undermines reliable care and can lead to missed or mishandled requests. The absence of clear communication becomes particularly problematic when basic needs or preferences - such as whether a patient has a dog - aren't conveyed to the caregiving team, resulting in days without coverage or misaligned service.

Over and above these systemic concerns, the account contains a deeply troubling personal experience with a specific aide, identified only as Kim. According to the reviewer, Kim initially appeared to be a capable and pleasant caregiver, but soon turned into a source of serious distress. The narrative details verbal abuse and, in the final month of Kim's assignment, physical abuse. The reviewer describes a fear-driven response from the mother, who kept quiet out of fear for her safety. Other aides reportedly corroborated the troubling behavior, painting a picture of a caregiver who refused to assist when the mother needed help getting off the bed and onto a commode. A distressing incident is described in which the mother attempted to help herself, fell, and was left on the cold floor for an extended period. The account conveys a strong emotional impact, with the reviewer expressing that this experience represents the worst possible care scenario and concluding with a forceful warning to others: do not use this aide.

In closing, the collection of experiences paints a nuanced portrait: a capable, professional team that can be highly effective when functioning well, and a pressing call for more robust screening and ongoing oversight of individual caregivers to prevent harm. The positive elements - Megan's guidance, the collaborative nature of the INTEGRA-Personal Touch partnership, and the overall reliability - are weighed against serious safety concerns stemming from insufficient screening and a particularly problematic caregiver. The message to prospective clients is clear: the agencies can be a strong resource, but there is a critical need for thorough caregiver vetting and vigilant monitoring to ensure that all aides are capable, safe, and respectful in their duties.

This part of Hempstead, New York, offers a variety of amenities that may appeal to seniors looking for a convenient and vibrant community. With several pharmacies, hospitals, and physicians' offices nearby, access to medical resources is easily accessible. The abundance of parks provides opportunities for outdoor recreation and leisurely walks. The diverse selection of restaurants and cafes cater to different tastes and offer options for dining out or grabbing a quick coffee. For entertainment, there are theaters within a short driving distance. Additionally, the proximity to multiple LIRR stations ensures easy transportation options for traveling within Long Island or to New York City. Places of worship are also conveniently located for those seeking spiritual fulfillment. Overall, this area provides a well-rounded environment with various services and activities that can enhance the quality of life for seniors in the community.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)

Parks

• Hempstead Lake State Park (1.8 miles)
• Coes Neck Park (2.4 miles)
• Eisenhower Park (4 miles)
• Oceanside Park (5.9 miles)
• Alley Pond Park (6.3 miles)
• Newbridge Road Park (6.5 miles)
• Newbridge Dog Park (6.7 miles)

Hospitals

• Winthrop University Hospital (2.5 miles)
• Winthrop University Hospital New Life Center (2.5 miles)
• Kaur Rupinder P Do South Nassau Family Medicine Oceanside (3.8 miles)
• Nassau University Medical Center (4.6 miles)
• Division of Vascular/Interventional Radiology at Long Island Jewish Medical Center (5 miles)
• St Francis Hospital (7 miles)

Physicians

• Winthrop Professional Building (2.5 miles)
• South Nassau Communities Hospital (3.7 miles)
• Long Island Pediatrics (3.8 miles)
• Orlin & Cohen Orthopedic Group (3.9 miles)
• 2 Pro Health Plaza (4.7 miles)
• Prohealth Baldwin Harbour Pediatrics (4.8 miles)
• Caring Pediatric Associates (6.9 miles)

Restaurants

• McDonald's (2.5 miles)
• Grand Lux Cafe (2.7 miles)
• Marriott Concierge Lounge (2.9 miles)
• Vincent's Clam Bar (3 miles)
• Shake Shack (3.1 miles)
• Dave & Buster's (3.6 miles)
• The Cheesecake Factory (3.6 miles)

Theaters

• AMC Roosevelt Field 8 (2.8 miles)
• Regal Westbury Imax & RPX (6.6 miles)
• AMC DINE-IN Levittown 1 (7.2 miles)

Transportation

• LIRR New Hyde Park Station (2.9 miles)
• LIRR - Rockville Centre Station (3.3 miles)
• LIRR - Floral Park Station (3.8 miles)
• Lynbrook LIRR Station (4 miles)
• LIRR- Centre Ave (4.2 miles)
• LIRR - Westbury Station (4.3 miles)
• Valley Stream LIRR Station (4.7 miles)

Places of Worship

• Community Church of East Williston (3.7 miles)
• Merrick Jewish Center (6 miles)
• Congregation Sons of Israel (6.3 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.3 miles)
• Starbucks (5.5 miles)
• Starbucks (5.7 miles)