Beechwood Continuing Care in Getzville, NY

Pros

• The staff treated her like family from day one, delivering incredible care.
• Their patience, compassion, and skill brought dignity to her final months and gave the family peace of mind.
• They gave her safety, joy, and dignity.
• The nurses and aides provided such good care that she was discharged from hospice.
• The staffing ratio was very good, and meals were hot and wholesome.
• Therapists came in to help, contributing to her well-being.
• The rehab unit was wonderful, and Chris was described as the best employee ever.
• The nurses and aides genuinely care about patients and their families.
• The grounds are outstanding, and the facility is clean and comfortable.
• The place is beautiful, with attentive and friendly staff.

Cons

• A resident was left wet in bed for hours, never dressed or changed.
• The staff were short-staffed and often failed to treat residents with basic dignity.
• Aides and nurses were rude to residents and showed little respect for them.
• The food was terrible, frequently frozen and reheated, with poor hygiene practices.
• Call lights were ignored for hours, leaving residents waiting for help with basic needs.
• Residents were left to soil themselves because help was not provided in a timely manner.
• An oxygen tank was found empty, and staff dismissed concerns as overreacting.
• The facility was described as "Candy Coated" on the outside but a mess inside, with poor care.
• A patient suffered multiple falls with inadequate monitoring, and staff blamed the patient.
• Management and staff were accused of abuse and of creating an environment that made families feel unwelcome.

Review

Beechwood Continuing Care in Getzville is best suited for families who prioritize memory-care with a genuinely personal, family-like feel and who value a care team that demonstrates warmth, patience, and dignity in daily interactions. The campus also works for families seeking rehab-oriented support backed by therapists who can integrate functional goals into everyday living. There is appeal for those who want a well-appointed environment with clean grounds and options for single or double rooms, plus the possibility of hospice-near care where end-of-life and comfort needs are carried with attentiveness. However, those requiring unwavering staffing consistency, rapid call-light response, and consistently high standards across all shifts should consider alternatives.

On the plus side, several families report that memory-care staff treat residents with notable respect, creating moments of comfort and joy even in challenging days. The environment can feel like a supportive extended family, with staff who know residents' preferences, music choices, and routines, which translates into meaningful dignity during the final months for some. Rehabilitation-focused units receive praise for attentive physical and occupational therapy, with residents sometimes achieving tangible progress and discharge-readiness. Cleanliness, engaging activities, and the option of private or semi-private rooms contribute to a sense of calm and well-being, and some families highlight successful hospice experiences supervised by competent nurses and aides.

Yet the facility also carries substantial, recurring concerns that prospective families cannot overlook. A notable cluster of reviews describe staffing shortages that translate into delayed assistance, with call lights going unanswered and residents left waiting for help with basics. Reports of residents not being dressed, fed, or cared for promptly in some shifts are deeply troubling, punctuating the institution's credibility and raising serious safety questions. Complaints span rude or dismissive communication, inconsistent care quality between units, and administrative gaps - late or absent responses to family inquiries and problems that seem to persist across visits. Instances of alleged neglect, inappropriate handling, and even serious harm in some accounts demand careful scrutiny.

Despite the occasional laudatory experiences, the pros do not fully neutralize the cons. The robust rehab services and clear emphasis on meaningful activities can offset some risk for families prioritizing functional recovery or memory-care engagement, yet these gains pale beside the imperative of reliable daily care and prompt attention to distress or emergencies. The well-maintained facilities and pleasant atmosphere carry some weight in decision-making, but the persistent reports of understaffing, inconsistent routines, and friction between families and administration undermine confidence in sustained quality. In short, Beechwood can deliver for those who can actively monitor care, communicate clearly with frontline staff, and tolerate variability in day-to-day responsiveness.

Families should consider alternatives if the primary needs center on consistent staffing, rapid response to calls, and predictable daily care. For those whose loved ones require vigilant supervision, safe bathroom assistance, timely nutrition, and transparent, accountable management, other nearby options may offer more reliable staffing ratios and steadier care experiences. Potential residents with high sensitivity to staff turnover or past experiences of neglect will want to investigate rival facilities with documented, stable staffing practices and stronger caregiver consistency across shifts. In short, Beechwood may fit niches that prize memory-care warmth and rehab potential, but it should be approached with clear expectations and a plan to verify day-to-day reliability before committing.

Practical next steps for decision-making are clear. Visit multiple units within Beechwood to observe call-light responsiveness during different shifts, request to shadow a caregiving routine, and speak directly with front-line staff about daily workflows and staffing plans. Ask for specific examples of how care plans are updated in response to family feedback, and review incident reports or patient safety records for recent months. Probe administration about staffing ratios, turnover, and how they address recurring complaints. If the goal is consistent, high-touch daily care with minimal friction, Beechwood should be weighed carefully against alternatives where staffing stability has a proven track record. For families prioritizing a warm memory-care culture and active rehab, Beechwood can be a solid match - provided vigilance and proactive engagement with the care team are part of the plan.

Getzville, New York, offers a convenient and vibrant community for senior living. With various cafes such as Tim Hortons and Starbucks within close proximity, residents can enjoy leisurely outings and social gatherings. The area also boasts a diverse selection of restaurants like Elmo's and Carrabba's Italian Grill, providing an array of dining options. Access to quality healthcare is readily available with physicians' offices nearby including Suburban Psychiatric Associates and Dent Neurologic Institute. Additionally, pharmacies like Rite Aid and CVS are easily accessible for medication needs. For recreational activities, parks such as Ellicott Creek Park and Glen Park offer tranquil outdoor spaces for relaxation. Transportation options are also convenient with Buffalo Niagara International Airport just a short distance away. Overall, Getzville presents a well-rounded and accommodating environment for seniors seeking a comfortable lifestyle in Western New York.

Cafes

• Tim Hortons (0.2 miles)
• Starbucks (0.9 miles)
• Tim Hortons (1.5 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.6 miles)
• Tim Hortons (2.7 miles)
• Starbucks (2.8 miles)

Restaurants

• Elmo's (0.4 miles)
• Dandelions Restaurant (1.2 miles)
• Libation Station (1.5 miles)
• Carrabba's Italian Grill (2.3 miles)
• IHOP (2.5 miles)
• McDonald's (2.7 miles)
• Siena Restaurant (3.2 miles)

Physicians

• Suburban Psychiatric Associates (1.1 miles)
• Northtowns Cardiology (1.3 miles)
• Gastroenterology Associates (1.4 miles)
• Dent Neurologic Institute (2.2 miles)
• University Orthopaedics (2.3 miles)
• Excelsior Orthopaedics (2.4 miles)
• Amherst Medical Associates (2.5 miles)

Places of Worship

• Newman Center at UB (1.1 miles)
• The Chapel (2.9 miles)

Pharmacies

• Rite Aid (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Tops Pharmacy (2.5 miles)
• Top's Markets (2.6 miles)
• Rite Aid (2.6 miles)
• Wegmans (2.7 miles)

Theaters

• AMC Maple Ridge 8 (2 miles)
• Regal Transit Center & IMAX (5.4 miles)

Hospitals

• Millard Fillmore Suburban NICU (2.3 miles)
• Millard Fillmore Suburban Hospital (2.3 miles)
• Degraff Memorial Hospital (4.8 miles)

Parks

• Ellicott Creek Park (3 miles)
• Glen Park (3.3 miles)
• Island Park (3.4 miles)
• South Long Park (3.5 miles)
• Meadowlakes (4.9 miles)
• North Tonawanda Gateway Park (5.5 miles)

Transportation

• TSA Pre-️Lane (5.5 miles)
• Buffalo Niagara International Airport (BUF) (5.5 miles)
• Southwest Airlines Co. (5.5 miles)