2700 North Forest Road, Getzville, NY 14068
For more information about senior living options: (866) 208-4318
Overall Review of Rosa Coplon Jewish Home And Infirmary
Pros
There are a few great aides who do their job, and the reviewer salutes them.- The facility's space is spacious, neat, and clean, with no odors.
- The staff are approachable and competent.
- The reviewer is glad that their loved one is safe, clean, and protected at Rosa Coplon.
- There are some staff members who are solid.
- The reviewer notes that their father is currently a resident there and receives good care and attention.
Cons
The aides manhandled residents, causing bruises and a fall, with no one informing the family. - The staff were unresponsive for hours after a resident pressed the call button.
- Residents were told to use their incontinence products instead of receiving bathroom assistance.
- An aide yelled when entering a room and promised to take the resident to the bathroom, which reflected poor care.
- An aide told a resident to be quiet or she would die.
- The overnight supervising nurse was described as useless, with little effective oversight.
- The facility is unsanitary, with a pervasive stench of feces and urine.
- There is a revolving door of staff who are lazy, rude, and do the bare minimum.
- The facility is mismanaged and understaffed, with profit concerns taking priority over resident well-being.
- Personal items frequently go missing or are not secured (e.g., rings, electronics).
Review
Rosa Coplon Jewish Home and Infirmary in Getzville is best suited for families that must be highly involved in daily care and oversight, and for residents who can tolerate inconsistent staffing and variable care quality while still needing routine assistance. The facility’s appeal rests less on seamless, reliable care and more on being a visible, accessible option where family members can advocate on a daily basis. For households that expect steady nurse availability, proactive communication, and consistent, respectful treatment, this community is not a good fit.
Alternatives should be strongly considered for anyone whose top priorities are safety, dignity, and dependable service. If a loved one requires predictable response times, meticulous hygiene, transparent reporting, or consistent, well-supervised care, it is prudent to look elsewhere. Families with serious concerns about neglect, abuse, or frequent miscommunication will want to prioritize facilities with proven staffing stability, strong administrative accountability, and robust quality assurance. The risk profile here is simply too high for those who cannot stay constantly engaged.
On the plus side, the setting offers some operational strengths that certain residents can leverage. The building is described as spacious and organized in some reviews, which can translate into less crowding and a calmer environment for those who value movement and a sense of space. There are mentions of kosher food options being available, and a few staff members who perform competently and provide genuine care. For a family willing to navigate with presence and persistence, these elements can contribute to a tolerable baseline level of daily living.
However, the dominant narrative across most reviews is one of critical shortcomings that far outsize the potential benefits. The most persistent concerns center on severe understaffing and high turnover, resulting in delayed assistance, missed call-bell responses, and limited supervision. Numerous accounts describe residents left waiting for help for extended periods, with some noting aggression or distress when aides are pressed for attention. The frequency of these incidents elevates the risk of falls, incontinence, and untreated medical or comfort needs, undermining basic safety and dignity.
Additional red flags include poor communication between shifts and departments, difficulty reaching management, and inconsistent adherence to care plans. Families report lost items, unaddressed wounds and infections, and care lapses around transfers, medications, and routine therapies. Several reviews paint a picture of frustration and fear, with some families reporting theft, unhappiness with the administration, and a strong sense that the facility is more focused on costs than on resident well-being. Cleanliness and odor concerns appear in multiple accounts, reinforcing the sense of variable environmental quality.
If choosing Rosa Coplon despite the cautions, implement a stringent, hands-on approach. Insist on a clearly assigned point person for daily updates, lock in guaranteed call-bell response times, and request a detailed daily care log accessible by family. Require regular nurse and supervisor visibility, with explicit accountability for any incidents or delays. Preserve all correspondence, request itemized billing, and verify the handling and security of valuables. Ensure a comprehensive discharge and rehab plan with precise timelines, transport coordination, and follow-up appointments. In short, demand transparency, relentless follow-through, and written assurances on every critical care area.
Overall, this community represents a high-risk option for most families seeking reliable, compassionate senior care. While certain residents may fare better with active family involvement and disciplined oversight, the frequent reports of neglect, miscommunication, and environmental concerns place Rosa Coplon at the bottom tier of practical choices. Strongly consider facilities with proven staffing stability, rigorous oversight, and consistently respectful care. If alternatives are truly unavailable, proceed only with a formal, structured oversight plan and explicit protections that guard against the most common failure points documented in these reviews.
180 resident community capacity
Memory Care
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Buffalo Niagara International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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