2650 North Forest Road, Getzville, NY 14068
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Families and loved ones describe Rosa Coplon Rehabilitation Facility as a place where care collapses under its own claims of state-of-the-art service. What began as a facility believed to be well-equipped and modern has, in the voices of those who lived through it, devolved into a troubling pattern of under-staffing, neglect, and fear. Several reviewers paint a shared picture: too few hands to meet urgent needs, a revolving door of aides who do the bare minimum, and a administration that seems distant or unresponsive when concerns are raised. The overall impression is that safety, dignity, and basic comfort were frequently compromised, while the facility's leadership appeared unable or unwilling to fix the problems in a timely way.
A recurring thread is the delay in responding to calls for help and the lack of appropriate supervision. In one family's experience, calls for assistance were met with "hours before they would respond," sometimes with a patient waiting more than an hour or two for help. The most serious incidents involved injuries - bruises that extended up an arm after an aide allegedly caused a fall - with no timely notification to family. In another distressing account, a loved one in a soiled nightgown endured a shower that left her in pain, while staff reportedly refused to assist, prompting a welfare check and confirmation that she had not received necessary care. The pattern suggests a culture where accountability is weak and families must push hard to receive information and timely help.
Basic daily care and dignity appear to have been compromised as well. Reviewers described being told to use incontinence products rather than receive help with toileting, and being told that bathroom assistance would not be provided in a timely fashion. The sense conveyed is that patients were left to navigate personal needs largely on their own, even when they were physically unable to do so. One reviewer recalled that during a conversation about urgency and safety, staff responded with dismissive attitudes, and a visit from a cousin who was witnessing the situation interrupted a routine that they felt was already strained. The overall tone of these accounts is one of frustration and fear that a routine day could spiral into a dangerous or degrading situation with little recourse.
Communication and management appear to have been significant weak points. Several reviewers criticized Mary and the overnight supervising nurse as "useless," with the implication that meaningful oversight and problem-solving were lacking. Complaints about unanswered calls and full voicemail were not isolated incidents but part of a broader perception that management did not hear or respond promptly to concerns. Some reviewers accused the leadership of poor judgment and instability, including claims about altered records and a broader pattern of misrepresentation aimed at hiding staffing shortages. This perceived disconnect between families, staff, and administration contributed to a sense that problems were allowed to persist rather than resolved.
The environment and sanitary conditions were also repeatedly described as troubling. A pervasive stench of feces and urine, combined with dirty rooms and clothing, created an impression of unsanitary conditions that would be unacceptable in any setting. One reviewer described the facility as a "warehouse" rather than a place of healing, noting that residents often sat in their own mess and waited extended periods for help. Another described the facility as "state of the art" in name only, with the reality being far from the promised standards. The cumulative effect of odors, mess, and a lack of timely assistance reportedly contributed to ongoing discomfort and distress for residents.
Concerns about safety extend beyond delays and sanitation to include theft and neglect. Reported incidents included the disappearance of personal items such as engagement rings, anniversary bands, a wedding ring, and an iPhone, with families left trying to recover belongings that seemed to vanish within the facility. Accounts described moments of apparent neglect where residents were found with soiled conditions, or left unattended while essential care tasks like dressing, medication administration, or bathroom assistance were delayed or ignored. There are also mentions of injuries and poor responses to emergencies that would understandably cause families to question whether their loved ones were truly safe.
Financial pressures and staffing instability appear to be connected in the narrative as well. Reviewers point to chronic understaffing - described as "revolving door" personnel and minimal care that prioritizes profit margins over patient welfare. There is mention of programmatic cost-cutting that affected employee benefits and the broader ability to maintain adequate care. Some reviewers claimed that even when staffing was available, essential services such as medications and daily living activities were not reliably provided, and that records might be altered to create the appearance of compliance. Taken together, these elements paint a picture of a facility managing its budget at the expense of the people who rely on its care.
In the end, the consensus among those sharing these experiences is stark: do not entrust a loved one to this facility without vigilant oversight and constant involvement. Phrases that recur across comments - "do not send your loved one here," "do not rely on them for medications or bathroom assistance," and "do not trust the name" of the place - reflect a profound loss of confidence. For families who must confront the reality that a loved one may need long-term care, these reviews serve as a cautionary narrative about what can happen when staffing, communication, cleanliness, and compassionate care fall short. The voices here urge potential alternatives, insist on accountability, and highlight the imperative that safety, respect, and timely care should never be negotiable in long-term care environments.
The Meadows in Getzville, NY is a fully furnished assisted living community that offers residents a comfortable and supportive environment.
Residents at The Meadows can enjoy a variety of amenities including cable or satellite TV, Wi-Fi/high-speed internet, and access to a small library for leisurely reading. Each resident has their own kitchenette, allowing them to prepare their own meals if desired. In addition, there is an on-site restaurant-style dining area where residents can enjoy delicious meals prepared by the staff.
The community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also available to ensure that residents receive the proper medications at the designated times. There is a mental wellness program in place to support the emotional well-being of residents.
Dining options are flexible to accommodate special dietary restrictions, ensuring that all residents' nutritional needs are met.
Residents have the opportunity to participate in scheduled daily activities and resident-run activities, fostering an engaging and active lifestyle within the community.
Located in Getzville, NY, The Meadows is conveniently surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to essential services and entertainment options within close proximity.
At The Meadows in Getzville, NY, residents can enjoy a fulfilling lifestyle with personalized care and access to nearby amenities for added convenience and enjoyment.
The Meadows is located at 2650 North Forest Road, Getzville, NY 14068 in Erie County, New York
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