Juniper Glen Memory Care & Assisted Living
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8820 Transit Road, East Amherst, NY 14051
For more information about senior living options: (844) 490-3973
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The staff are extremely caring and attentive. Juniper Glen creates a warm, family-like environment. The staff excel at handling challenging behaviors associated with dementia. The facility is beautiful and homey, with a welcoming atmosphere. Staff know residents by name and demonstrate kindness, patience, and care. The monthly calendar offers diverse, mentally stimulating activities. The staff are responsive, knowledgeable, and accommodating to families. The center provides resources to families to understand Alzheimer's disease. Residents feel safe, well cared for, and active, and families see smiles again. Since new ownership and staff, Juniper Glen has turned around and thrived.
The reviewer characterizes the facility as horrible, citing widespread management quits and a breakdown in communication between staff and families. They claim residents were found lying or crawling on the floor, personal items were missing, and there were medication discrepancies. They say the owners were unreachable, the representative was unprofessional, and that the state was investigating the facility. They moved their sister out within a week of learning that management had quit and advise others to be very careful. They report no administration for nearly five months during the pandemic, with staff quitting and communication extremely poor. They state that they would not recommend the facility.Juniper Glen stands out in many families' minds as a place where care goes beyond routine duties to quietly transform daily life for residents with memory challenges. Across experiences shared by numerous loved ones, the thread that runs strongest is an exceptionally caring and attentive staff. Even as Alzheimer's and dementia impose limits on what can be achieved, Juniper Glen has consistently been described as a place that helps residents savor meaningful moments, bringing happiness and dignity into each day.
One family recalls a pivotal moment on February 28 of last year when they brought their father to Juniper Glen for assisted living care. The staff's response is described as nothing short of life-changing at a time when his dementia had created real strain at home. The team is praised for handling truly challenging behaviors with a level of proficiency that felt almost preventive - calming, patient, and deeply capable. Specific staff members are singled out for their impact, including Judy the concierge specialist, Wendy the administrator, and nurses Winnie, Chavonne, and Medrea, whose warmth and competence helped steady both the patient and the family. The overall impression is of a warm, family-oriented environment where caregivers genuinely loved their father and invited him to feel safe and valued.
Another family's experience centers on the moment they moved their mother to Juniper Glen and never looked back. They describe the facility as beautiful, with a homey atmosphere that makes residents feel cared for in a way that resembles family. Staff members there go out of their way to know each resident by name, cultivating a culture of kindness, patience, and care. The monthly calendar of events - varied and thoughtfully designed to be mentally stimulating - adds structure and excitement, with activities ranging from games to themed programs. The family notes that seeing their mother on the facility's Facebook page, enjoying a game or a simple snack, provided priceless reassurance. What began as fear and shyness at arrival gradually gave way to a sense of purpose; the resident began to call her participation "working," a lighthearted label that reflected how meaningful she found her days. The structured environment is described as key to fostering that sense of purpose.
Families repeatedly highlight the responsiveness and kindness of Juniper Glen's team. When questions arise during the decision-making process, they report being met with knowledgeable, patient explanations and a willingness to provide resources that deepen understanding of Alzheimer's and dementia. This access to family education is repeatedly lauded as invaluable, helping relatives feel informed and confident that their loved ones are receiving appropriate care. The overall sentiment is that the residents' smiles return, that they feel part of a larger, supportive community, and that they are safe, well cared for, and active.
There is also a strong sentiment that the facility has undergone meaningful positive change under new ownership and leadership. One reviewer notes a dramatic turnaround - "100%" - after changes in ownership and staff, suggesting that the facility's operations, communication, and care culture have strengthened significantly. In the eyes of this family, the people who work at Juniper Glen are not only compassionate and kind but also competent and consistent, and the place feels increasingly like the true home it strives to be. The sense is shared by others who observe that the staff members know residents by name, that the environment remains warm and welcoming, and that a true culture of care continues to permeate daily life.
Not all reviews share the same resonance, of course. A troubling account describes Juniper Glen as a facility with serious, ongoing management and safety concerns. According to this perspective, most managers quit on the same day, leading to a breakdown in communication between staff and families. The reviewer reports residents lying or crawling on the floor during visits, personal belongings going missing, and medication discrepancies between what doctors ordered and what the facility provided. They recount attempts to contact the owners without success, the presence of an intermediary who allegedly threatened to evict all residents, a state investigation that stretched over several days, and the eventual decision to move a sister out within a short window. This account ends with a stark warning to prospective families: tour carefully and be prepared for difficult conditions, as the situation appeared unstable.
Another set of experiences highlights a different facet of the facility's history during challenging times. One review describes a period around January 2020 when administration was effectively absent for nearly five months during the height of the pandemic, with staff departures continuing and families unable to monitor their loved ones as closely as they would have liked. The reviewer emphasizes ongoing communication gaps and ultimately concludes with a recommendation against choosing the facility. These memories reflect real distress during a period of crisis in the broader industry, underscoring how quickly problems can arise when leadership and staffing are unsettled.
Amid the breadth of opinions, several additional voices paint a consistently positive picture. A reviewer who visits as a contractor emphasizes not only the staff's kindness but also their professional, consistently positive attitudes. They describe the staff as "AMAZING," noting that there is rarely any attitude and often a genuine sense of peace that the staff's demeanor brings to the workplace. This sentiment - an atmosphere of happiness and welcoming energy - leaves a lasting impression, with the reviewer even expressing a desire to move in themselves.
Another testimonial highlights the facility's suitability for residents who may be particularly challenging, such as a grandmother with difficult behaviors. The reviewer is impressed by the staff's ability to handle such situations with grace, maintaining friendliness and professionalism while ensuring her loved one remains safe and well cared for. This account reinforces the recurring themes of compassionate staff, safe environments, and a culture of respect and inclusion.
Across these diverse experiences, the picture of Juniper Glen emerges as nuanced and multifaceted. For many families, it is a place where dedicated staff - caring, knowledgeable, and capable - translate daily living into moments of happiness, meaning, and connection. The environment is described as beautiful and home-like, with activity calendars that keep residents engaged and a system that helps them feel useful and included. Families frequently mention the importance of access to resources and clear communication from the team, as well as the sense that the people who work there know their loved ones personally and treat them with dignity.
At the same time, the stories of management challenges and periods of upheaval serve as a sober reminder that care facilities operate in complex, high-stakes environments. When leadership and staffing are unstable, communication gaps can quickly erode trust and safety. Prospective families are rightly encouraged to consider these realities, to ask hard questions, and to seek transparent, up-to-date information about governance, safety protocols, and the steps taken to address any concerns. For many, Juniper Glen remains a place of hope and steady, loving care; for others, past crises underscore the importance of ongoing vigilance and advocacy to ensure that every resident receives consistent, high-quality support.
In the end, Juniper Glen appears to be a community with powerful strengths in warmth, personal attention, and engagement for those living with dementia and memory-related conditions. The facility's best reviews celebrate dedicated staff who treat residents with the care and respect they deserve, a homey and structured environment that provides purpose and joy, and a willingness to educate and involve families in the care journey. At the same time, the serious concerns raised by other reviewers highlight the ongoing need for strong leadership, transparent communication, and reliable governance - elements that are essential for sustaining the trust that families place in a place they consider home for their loved ones.
66 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed. Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Buffalo Niagara International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Respite programRespite programs provide short-term relief for family caregivers and allow seniors to receive temporary care in a safe and supportive environment. These programs help prevent burnout among caregivers, promote socialization for seniors, and offer a break from the challenges of daily caregiving responsibilities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Juniper Glen Memory Care & Assisted Living in East Amherst, NY is a premier senior living community that focuses on providing exceptional memory care services. Situated in a peaceful and picturesque neighborhood, our community offers a range of amenities and care services to ensure the comfort, safety, and well-being of our residents.
Our residents can enjoy their days with ease and convenience as we provide a variety of amenities such as a beauty salon, cable or satellite TV, computer center, gaming room, spa, wellness center, and high-speed internet access throughout the premises. Our dining experience is nothing short of excellent, offering restaurant-style meals with special dietary restrictions catered to.
We understand the importance of maintaining an active and engaging lifestyle for our residents. That's why we offer a wide array of activities designed to promote social interaction and physical fitness. Our concierge services are ready to assist with any needs or inquiries while our fitness programs help keep residents active. Planned day trips and resident-run activities ensure there is always something fun and exciting happening within the community.
At Juniper Glen Memory Care & Assisted Living, we prioritize the health and well-being of our residents by providing round-the-clock supervision and assistance with activities of daily living. Our caring staff is trained to support residents with bathing, dressing, transfers, medication management, meal preparation, mental wellness programs, and specialized memory care programming for those facing cognitive impairments.
The surrounding area is filled with convenient amenities for our residents' ease. There are numerous cafes, parks, pharmacies, physicians' offices nearby for quick outings or appointments. Places of worship are also conveniently located for spiritual support. Additionally, hospitals theaters are easily accessible in case of emergencies or entertainment options.
Choosing Juniper Glen Memory Care & Assisted Living means choosing peace of mind knowing that your loved ones will be cared for in an engaging environment with professionally trained staff available around the clock to meet their needs.
Juniper Glen Memory Care & Assisted Living is located at 8820 Transit Road, East Amherst, NY 14051 in Erie County, New York
Juniper Glen Memory Care & Assisted Living enhances the well-being of residents with dementia or Alzheimer's through a comprehensive suite of features tailored to their unique needs. The 24-hour supervision ensures that trained staff are always available to provide timely assistance, which is crucial for safety and security. Support with activities of daily living, including bathing, dressing, and transfers, promotes dignity while encouraging independence in a caring environment. The coordination with healthcare providers guarantees that medical needs are met seamlessly, while the dementia waiver allows flexibility to cater specifically to cognitive challenges. Meal preparation and service focus on nutritious offerings suited for residents' dietary requirements, complemented by medication management to prevent complications from missed doses. Engaging residents through specialized memory care programming and mental wellness initiatives fosters cognitive stimulation and emotional support, addressing both physical and psychological dimensions of their health. Lastly, arranging transportation for medical appointments reduces stress for families and ensures consistent access to necessary healthcare services.
Juniper Glen Memory Care & Assisted Living on seniors.fyi includes 7 photos including images showing landscaping, outdoor seating, patio, pathway, covered area, building, courtyard, garden, and more.
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Delirium and Dementia: Unraveling the Key Differences
Delirium is a rapidly onset, reversible cognitive disturbance often caused by acute medical issues, while dementia is a gradual and irreversible decline due to chronic neurodegenerative diseases. Accurate differentiation between the two is essential for appropriate treatment and management in older adults.
Are Dementia and Alzheimer's Disease Lethal? A Comprehensive Exploration
Dementia, including Alzheimer’s disease, is often mischaracterized in terms of lethality as it leads to complications that can be fatal rather than being a direct cause of death; it causes a progressive decline in cognitive and physical health, making patients vulnerable to infections and other health crises. Effective management of nutrition, hydration, and communication is crucial in patient care, with palliative care becoming vital in advanced stages to enhance comfort and quality of life while caregivers play a key role amidst the challenges posed by the disease.
Exploring the Power of Reminiscence Therapy for Individuals With Dementia
Reminiscence therapy helps individuals with dementia recall past memories through structured discussions and meaningful objects, enhancing mood, relationships, and sense of identity while celebrating their lives. It can be practiced in formal settings or at home, requiring sensitivity to personal histories and cultural backgrounds.
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