Comfort Keepers of Santa Fe

Pros

• They provide timely, effective, and comfortable medical transport, with Teresa and Jeremiah coordinating.
• Tabatha is described as a lovely, conscientious caretaker and a very alert, safe driver.
• The staff are pleasant, helpful, and highly recommended for medical procedures.
• The team is responsive, helpful, punctual, professional, and caring.
• Comfort Keepers Santa Fe has provided reliable medical transport for years, helping clients avoid burden on friends or family; highly recommended.
• Scheduling is easy and flexible, with friendly and helpful staff.
• Becky, the Client Care Manager, is top-notch and effective at matching needs.
• Leslie leads a wonderful, caring, efficient organization with competent caregivers; dependable.

Cons

• They had problems with scheduling and at times no one would show up.
• Their staff is overworked and under payed.
• Staff holding several jobs to compensate not working full time.
• Staff not trained to handle elderly clients nor check oxygen equipment on a regular basis!
• They can't keep staff on, in the year I was with them they went through 4 secretaries and two ladies in human resources office.

Review

Comfort Keepers Santa Fe has been a steady presence for many in the community, delivering non-medical home care and reliable medical transportation with a mix of compassion, responsiveness, and practical support. Across a broad set of experiences, clients repeatedly describe a team that shows up with care, adaptability, and a sincere willingness to ease the logistical burdens that come with aging, recovery, or chronic needs. The overarching tone is one of appreciation for the people behind the service, even as a few voices point to areas where more consistency could help.

Several reviews highlight the value of timely transport and coordinated help for medical procedures. In one account, Teresa and Jeremiah are singled out for their effective coordination, ensuring that transportation and timing are handled smoothly. Tabatha, despite late notice, arrived as a capable and attentive driver, described as alert and safe, and the reviewer notes that Tabatha's performance left a strong impression and a high level of trust. Another client emphasizes having a dedicated support person to accompany them to and from a hospital procedure, praising the accompanying caregiver as pleasant and helpful and vowing to return the following year. This sentiment of dependable, patient-centered assistance recurs in multiple testimonials.

The consistency of care over time also stands out. A number of reviews speak to ongoing use and long-term relationships, with one reviewer noting multiple years of service without having to impose on friends or family for transportation to procedures requiring anesthesia. The appreciation goes beyond punctuality and reliability to include a sense of professionalism and genuine care from the team. Comments describe a company that not only delivers services but also matches caregivers thoughtfully to clients' needs, a point echoed by a nurse who has worked in home care and recognizes the challenges of delivering care in the home environment.

Competence, compassion, and effective client support are recurring themes. Several reviewers mention a strong office and field team, with particular praise for the client care manager and for staff who go the extra mile. Becky, a Client Care Manager, is described as top-notch and unusually helpful - matching needs well and handling the complexities with warmth. Leslie is invoked as a capable leader, with the organization described as efficient and caring, sending qualified caregivers to homes to assist with daily living tasks. The sentiment is that Comfort Keepers Santa Fe operates as a cohesive unit, committed to reliability, kindness, and practical solutions for families managing daily chores and health-related tasks.

Beyond transport, the company is commended for facilitating flexible scheduling and for staff who help families navigate difficult times with empathy. One reviewer recalls a situation after a hospital stay that required around-the-clock care, with two day shifts and one night shift providing essential support so the caregiver could obtain needed rest. The flexibility to arrange or adjust schedules and the general friendliness of staff members contribute to a sense of security for clients and their families, even when the circumstances are challenging.

Several testimonials touch on the intimate, human aspects of caregiving - the companionship, the sense of being truly listened to, and the emotional support that accompanies practical assistance. A reviewer describes the care received from a retired nurse and therapist who provided not just practical help but meaningful conversation and social interaction, transforming a difficult period into something more manageable. In another account, a family expresses gratitude for the sensitive and respectful presence of caregivers during a loved one's final weeks, with the director remaining engaged and supportive throughout and after the passing. These narratives underscore that Comfort Keepers is perceived by many as not only a service provider but also a source of dignity and reassurance during tough times.

Yet not every experience is uniformly positive. One reviewer recounts problems with scheduling for a father, describing the staff as overworked and underpaid, with multiple junior staff turnover and concerns about training, particularly around handling elderly clients and verifying oxygen equipment. Another long-term client terms the relationship financially challenging, noting the hourly cost and perceived low pay for employees, and suggesting that less paperwork would improve the experience. In a pointed caveat, the reviewer also implies that inconsistent staffing can undermine reliability, and they ultimately chose a different local provider after ongoing billing and scheduling frustrations. This perspective serves as a reminder that operational strain and staff morale can color even well-intentioned service delivery.

Another personal reflection acknowledges both the strengths and the limits of Comfort Keepers. A family describes becoming very satisfied with the level of care after an initial period of adjustment, praising the director's proactive involvement and the caregivers' competence. They also recognize the value of continuity - having a caregiver who can provide companionship and stable routines - while candidly noting cost as a factor and the desire for smoother administrative processes. The review highlights a core tension common to many home-care providers: the balance between high-quality, compassionate care and the realities of staffing costs, scheduling complexity, and billing accuracy.

Overall, the collection of reviews paints a nuanced picture of Comfort Keepers Santa Fe: a company that many clients rely on for dependable transportation, supportive in-home care, and a warm, responsive office culture. The strongest endorsements point to timely coordination, patient-centered caregiving, and the human touch that helps families feel supported during medical procedures and recovery. At the same time, a minority of reviewers raise concerns about staff stability, training, and administrative hurdles, underscoring the importance of consistent staffing, fair compensation, and precise billing to sustain trust and reliability over time. In the end, Comfort Keepers Santa Fe emerges as a caring, service-oriented organization that many families value highly, while also offering a clear signal that ongoing attention to operations and employee wellbeing can further strengthen the experience for all.

This area of Santa Fe, New Mexico, offers a convenient and vibrant community for senior living. With multiple pharmacies nearby such as CVS Pharmacy and Walgreens, access to healthcare and medications is easily accessible. There are various dining options ranging from casual spots like McDonald's to more upscale choices like Social Kitchen + Bar. For medical needs, there are several physicians offices including Full Circle Healing Family Practice and SoundPoint Audiology in close proximity. Additionally, the presence of cafes like Starbucks and Modern General provide opportunities for socializing and enjoying a cup of coffee. The area also boasts beautiful parks like Railyard Park and cultural attractions such as Violet Crown Cinemas Santa Fe. Overall, this neighborhood provides a well-rounded environment with amenities that cater to the needs of seniors looking for a comfortable and active lifestyle.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Sav-On Pharmacy (0.2 miles)
• Walgreens (0.4 miles)
• Pharmacy (0.7 miles)
• Nambe Drugs (1 miles)
• Smith's Food & Drug (1.1 miles)
• Sav-On Pharmacy (1.5 miles)

Restaurants

• Clafoutis (0.2 miles)
• McDonald's (0.4 miles)
• Burrito Spot (0.5 miles)
• Chipotle Mexican Grill (0.5 miles)
• Social Kitchen + Bar (0.6 miles)
• La Choza Restaurant (0.6 miles)
• Sweetwater Harvest Kitchen (0.6 miles)

Physicians

• Full Circle Healing Family Practice (0.2 miles)
• NM Department of Health (0.2 miles)
• New Mexico Department of Health (0.3 miles)
• Nicoll Karina - California Telepsychiatry (0.4 miles)
• SoundPoint Audiology (0.5 miles)
• St Francis Health Center (0.6 miles)
• Peacock Clinic of Acupuncture & Oriental Medicine (0.6 miles)

Cafes

• The New Baking Company (0.2 miles)
• Starbucks (0.6 miles)
• Modern General (0.7 miles)
• Cafecito (0.7 miles)
• Sky Coffee (0.8 miles)
• Peet's Coffee and Tea (1 miles)
• Mille (1.2 miles)

Places of Worship

• Christ Church Santa Fe (0.4 miles)
• Cathedral Basilica of St Francis of Assisi (1.3 miles)

Transportation

• Rail Runner South Capitol (0.4 miles)
• Rail Runner: Santa Fe Depot (0.9 miles)

Parks

• Railyard Park (0.5 miles)
• Santa Fe Railyard (0.7 miles)
• Stations Of The Cross Prayer Garden (1.3 miles)
• John F Ray Griego Park (1.4 miles)

Hospitals

• Physicians Plaza Surgery Center (0.7 miles)
• Major Medical (1 miles)

Theaters

• Violet Crown Cinemas Santa Fe (0.8 miles)