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3.1 from 46 reviews
5 stars
20
4 stars
3
3 stars
2
2 stars
3
1 stars
18
Overall Review of Santa Fe Care Center
differentiator5 reviews mention this
Rehab and therapy support matters
Therapy teams are frequently credited with progress.
Residents describe a therapy and nursing setup aimed at improving mobility and helping loved ones get back to a less restrictive setting. In particular, multiple reviewers call out the therapy teamâs effort and the way care is coordinated during skilled-nursing stays. The facility also explicitly supports medication management, meal preparation and service, and assistance with daily activitiesâso therapy happens alongside ongoing hands-on care.
common6 reviews mention this
Activities create a social rhythm
Activities are a noticeable part of the experience.
Several reviews mention residents getting opportunities to connect, including planned group activities and staff-facilitated engagement with families. One reviewer observed residents in common areas listening to music and participating in singing and dancing. Others describe bingo and arts and crafts, plus community-style social time that helped the facility feel less isolating.
caveat5 reviews mention this
Cleanliness and infection control
Some residents and families report serious cleanliness concerns.
A recurring complaint is that the building or specific rooms felt dirty or unsafe, with mentions of unpleasant odors and unsanitary conditions. Some reviewers also link the experience to infection-control shortcomings and hygiene-related outcomes, like bed sore concerns. While other reviews describe the facility as clean and cheerful, these negative accounts show that cleanliness can be inconsistent depending on time and unit experience.
caveat5 reviews mention this
Staff responsiveness varies at night
Call-for-help responsiveness is inconsistent for some families.
Some families describe delays when residents needed assistance, including long waits after calling for help and reports of not getting basic attention in a timely way. A few reviews contrast this with other moments of kindness, but the negative accounts keep coming back to night-time responsiveness. These reports align with residentsâ experiences of needing assistance with bathing, transfers, dressing, and similar daily needsâwhere timing becomes especially important.
caveat3 reviews mention this
Understaffing comes up repeatedly
Understaffing is mentioned as a barrier to care.
Multiple reviews point to staffing levels as affecting how well residents are supported, especially at busier times. One reviewer describes overworked staff and notes that weekends can feel especially understaffed. Others mention short staffing more directly, suggesting that there are times when residents do not receive the attention their needs require.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Santa Fe Municipal (8 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Pharmacy (0 miles)
Smith's Food & Drug (0.4 miles)
Walgreens (0.9 miles)
CVS Pharmacy (0.9 miles)
Sav-On Pharmacy (0.9 miles)
Albertsons Market Pharmacy (1 miles)
Sav-On Drugs (1 miles)
Physicians
New Mexico Foot & Ankle (0.1 miles)
Oral Surgery and Dental Implant Center of Santa Fe (0.1 miles)
Christus St Vincent (0.1 miles)
The Orthopaedic Center (0.1 miles)
CHRISTUS St. Vincent Family Medicine Center (0.2 miles)
Nephrophiles (0.2 miles)
Santa Fe Imaging (0.2 miles)
Hospitals
Major Medical (0.3 miles)
Physicians Plaza Surgery Center (0.3 miles)
CHRISTUS St VINCENT PHYSICIANS MEDICAL CENTER (1.9 miles)
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