Santa Fe Care Center

Pros

• The facility has nice grounds and a good layout inside, with different wings for patients.
• The cleanliness of the facility is commendable, contributing to a welcoming environment.
• The rehab staff are outstanding and have effectively helped residents regain their strength and mobility.
• Some residents and family members appreciate the caring nature of the employees at Santa Fe Care Center.
• The food quality received positive remarks from certain residents and family members.
• The facility is conveniently located near the hospital, making access easier for families.
• Families value the ability to use FaceTime and have window visits with their loved ones during their stay.
• One reviewer noted that most staff members in contact with their loved one had big hearts and provided compassionate care.

Cons

• The service at Santa Fe Care Center was horrible, with assistance taking up to an hour and staff treating patients as if they were inconveniencing them.
• Residents were often left unattended for long periods, leading to falls and injuries, like one patient who broke his hip after falling.
• The facility was crowded and appeared to be short-staffed, resulting in inadequate care for residents.
• Patients reported feelings of elder abuse and neglect from the nursing staff, including not receiving necessary medication for serious conditions like gout.
• Staff members exhibited unprofessional behavior, such as laughing off complaints about noise and not knowing how to properly assist with medical equipment like arm slings.
• The food served in the facility was consistently poor, with many residents expressing dissatisfaction over limited options.
• The overall cleanliness of the facility was questioned, with reports of unsanitary conditions and unpleasant odors in rooms.

Review

Santa Fe Care Center has garnered a mixed bag of reviews from families and residents, revealing a complex portrait of the facility that spans both positive and negative experiences. While some have praised certain aspects of the care provided, many others have echoed concerns regarding service quality, staff shortages, food options, and overall treatment of residents.

A recurring theme among dissatisfied reviewers is the understaffing issue. Numerous accounts indicate that staff members are overwhelmed and unable to provide timely assistance to patients. One reviewer mentioned their father's experience with delayed responses to call buttons, taking up to an hour for help to arrive—often compounded by the feeling that caregivers viewed their requests as inconveniences. Another commenter described their husband’s similar plight at the center, noting how they observed overcrowding and a lack of adequate staffing during visits. Such experiences raise serious concerns about patient safety and well-being in a facility where timely medical attention is crucial.

Food quality is another area of concern highlighted across several reviews. Many residents reported dissatisfaction with meals served at Santa Fe Care Center. One family member noted that their loved one never opted to visit the dining area due to poor food quality while another shared that their mother found her meals unappetizing. Some reviewers even categorized the food as substandard, reflecting a broader sentiment that dietary offerings do not meet the expectations for such facilities.

In stark contrast, there are accounts of positive experiences within Santa Fe Care Center. Some families lauded the skilled nursing staff for being caring and attentive during rehabilitation efforts. A review from a family member whose 98-year-old father was residing there praised the exemplary care received and commended rehab personnel for aiding his recovery significantly. Despite evident problems highlighted elsewhere in this facility, such testimonials exhibit that some staff members genuinely strive to provide compassionate care amid challenging circumstances.

However, incidents pointing toward neglect cannot be ignored either. One alarming account involved a resident who fell repeatedly without receiving prompt assistance—a situation exacerbated when he eventually broke his hip due to inadequate supervision or support during recovery sessions. This raises critical questions about staff training processes and overall patient safety protocols in place at Santa Fe Care Center.

Many reviewers also alluded to environmental factors impacting their loved ones' comfort levels within the facility—with mentions of excessive noise from televisions blaring in common areas contributing to an unsettling atmosphere for those who have difficulty hearing or focusing amid distractions. Furthermore, issues related to cleanliness were spotlighted in multiple reviews; one particularly graphic account detailed filthy conditions within patient rooms coupled with unpleasant odors leading visitors into shock upon entry.

Overall, it becomes clear that Santa Fe Care Center presents an array of experiences shaped by varying degrees of stabilization within its operational dynamics—from commendable rehabilitation success stories told through grateful family members’ testimonials to serious grievances surrounding understaffing, poor meal quality,and hygiene issues faced by many residents and their families alike. As these assessments collectively illustrate seeking eldercare options remains an extremely daunting task burdened heavily by constant reflection upon weighing personal stories against broader realities visible within established communities like Santa Fe Care Center—not just focusing on its apparent strengths but equally addressing its profound flaws wherever necessary for improvement.

Pharmacies

• Pharmacy (0 miles)
• Smith's Food & Drug (0.4 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Sav-On Pharmacy (0.9 miles)
• Albertsons Market Pharmacy (1 miles)
• Sav-On Drugs (1 miles)

Physicians

• New Mexico Foot & Ankle (0.1 miles)
• Oral Surgery and Dental Implant Center of Santa Fe (0.1 miles)
• Christus St Vincent (0.1 miles)
• The Orthopaedic Center (0.1 miles)
• CHRISTUS St. Vincent Family Medicine Center (0.2 miles)
• Nephrophiles (0.2 miles)
• Santa Fe Imaging (0.2 miles)

Hospitals

• Major Medical (0.3 miles)
• Physicians Plaza Surgery Center (0.3 miles)
• CHRISTUS St VINCENT PHYSICIANS MEDICAL CENTER (1.9 miles)

Restaurants

• Kai Sushi & Dining (0.5 miles)
• Sweetwater Harvest Kitchen (0.6 miles)
• Blake's Lotaburger (0.7 miles)
• Clafoutis (0.9 miles)
• Taco Bell (1 miles)
• Sunrise Family Restaurant (1 miles)
• Burrito Spot (1.1 miles)

Cafes

• The New Baking Company (0.9 miles)
• Cafecito (1.2 miles)
• Starbucks (1.3 miles)
• Modern General (1.5 miles)
• Sky Coffee (1.6 miles)
• Peet's Coffee and Tea (1.7 miles)
• Mille (2 miles)

Transportation

• Rail Runner South Capitol (0.9 miles)
• Rail Runner: Santa Fe Depot (1.7 miles)

Places of Worship

• Christ Church Santa Fe (1 miles)

Parks

• Railyard Park (1.3 miles)
• Santa Fe Railyard (1.4 miles)
• Ragle Park (1.6 miles)
• Frenchy's Field Park (1.8 miles)
• John F Ray Griego Park (1.9 miles)

Theaters

• Violet Crown Cinemas Santa Fe (1.6 miles)