Casa Real

Pros

• Some staff members at Casa Real are described as caring and responsive, providing supportive care to patients during their rehabilitation stays.
• A family member noted that the physical and occupational therapy offered was quite good, helping their loved one recover effectively.
• One reviewer highlighted the cheerful and upbeat attitude of the staff, which contributed positively to the environment for long-term residents.
• Activities at the facility were mentioned as lively and enjoyable, creating a sense of happiness and calm during visits.
• The food was described by some as well-prepared, with a focus on local cuisine that some residents enjoyed.

Cons

• The facility is understaffed, leading to inadequate care for patients who require assistance.
• Unhygienic conditions were reported, including staff not washing patients' hands before meals.
• There were issues with medication management, including missed IV medications and improper medication administration.
• Patients experienced falls that were not documented or communicated to family members, indicating a lack of proper oversight.
• The facility was described as dirty, with falling apart furniture and poor overall maintenance.
• Residents appeared neglected and lacked meaningful activities, leading to a poor quality of life.
• Food quality was consistently criticized as subpar and unappetizing.
• Management was unresponsive to requests for information and failed to communicate effectively with families about patient care updates.
• Staffing levels were noted to be insufficient, resulting in delayed responses to patient needs and concerns.
• Overall impressions indicated dissatisfaction with the care received, describing the facility as more of a warehouse than a nurturing environment for recovery.

Review

Casa Real, a Medicaid-certified rehabilitation and nursing facility located in Santa Fe, has garnered a wide range of reviews from families of residents, reflecting serious concerns about the quality of care and overall environment within the facility. On one hand, some families express dissatisfaction with conditions that include understaffing and neglect. They report instances where their loved ones experienced uncleanliness, inadequate medical attention, and insufficient oversight by staff members. For example, one reviewer detailed their grandmother's troubling experience following an infected hip replacement surgery where she laid for hours in soiled undergarments without receiving necessary medications or help to get in and out of bed. This reveals a systemic issue with patient care being sacrificed for profit-driven motives.

Furthermore, the facility's physical conditions have drawn criticism. Reviews mention small rooms lacking climate control—either too hot or too cold—and describe common areas as noisy and chaotic. Physical aspects like falling-apart dressers add to the perception of inadequate upkeep, suggesting that not only are patients receiving subpar medical treatment but are also placed in uncomfortable living environments. Numerous reviews express sentiments that Casa Real resembles more of a warehouse for individuals rather than a nurturing home where care can flourish. Such observations raise alarms over whether residents are given the personal attention they require for their dignity and well-being.

Staff performance has been another focal point in these assessments. Multiple family members noted that caregivers appeared overwhelmed due to staffing shortages, which ultimately affects the level of individual care provided to each resident. One reviewer even stated that their father was sent to a hospital due to injuries incurred while at Casa Real; rather alarmingly, the facility didn’t seem aware of his situation days later when they called about his status at the hospital—a clear indication of poor communication practices within the staff ranks. Additionally, instances were reported where patient hygiene was neglected; handwashing prior to meals was overlooked completely by staff—creating an unhygienic dining experience.

Conversely, there are accounts praising certain aspects of Casa Real’s services despite acknowledging underlying issues such as understaffing. Some family members reported positive experiences regarding physical rehabilitation services received by their loved ones during short-term stays at the facility. These visitors appreciated staff interactions with patients, noting how cheerful attitudes contributed positively to morale among long-term residents as well as short-term patients undergoing therapy sessions aimed at regaining mobility.

However, it is essential to consider those who voiced larger issues concerning overall patient care compared to any bright spots highlighted amid otherwise negative experiences. Complaints surrounding food quality emerged frequently; reports include complaints about mushy meals lacking nutritional value or diversity—some claiming residents were served carrots every day—which could further compromise health outcomes for already vulnerable populations like seniors needing rehabilitative services after surgeries or illnesses.

In reviewing all perspectives shared by family members about Casa Real facilities—from deeply troubling accounts detailing neglectful practices leading to avoidable injuries and declining health conditions to scattered praises encapsulating hopeful moments found within therapy sessions—it becomes evident that significant improvements are needed across various dimensions: staffing levels must increase proportionately with resident numbers; careful training on proper hygiene protocols needs implementation; hygienic living conditions should rank higher on administrative priority lists alongside enhancing communication lines between families and healthcare providers operating within this space.

Conclusively, these reviews paint Casa Real as a mixed bag: one fraught with challenges yet intermittently marked by caring moments from certain employees dedicated despite overarching systemic failings indicative of many profit-driven nursing homes today. Families seeking places for their loved ones deserve transparency during this challenging decision-making process—both sides should be considered before choosing such facilities whose reputations currently live under shadows cast by seemingly endless waves oozing discontent expressed through personal narratives told here today.

Physicians

• Santa Fe Imaging (0.1 miles)
• Nephrophiles (0.1 miles)
• The Endoscopy Center of Santa Fe (0.1 miles)
• Santa Fe Medical Plaza (0.2 miles)
• New Mexico Foot & Ankle (0.2 miles)
• Jose Sterling, MD (0.2 miles)
• CHRISTUS St. Vincent Surgical Associates (0.2 miles)

Pharmacies

• Pharmacy (0.1 miles)
• Smith's Food & Drug (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Sav-On Pharmacy (0.8 miles)
• Walgreens (1 miles)
• Walgreens (1 miles)
• Albertsons Market Pharmacy (1.1 miles)

Hospitals

• Physicians Plaza Surgery Center (0.2 miles)
• Major Medical (0.4 miles)

Restaurants

• Sweetwater Harvest Kitchen (0.6 miles)
• Kai Sushi & Dining (0.6 miles)
• Clafoutis (0.8 miles)
• Blake's Lotaburger (0.9 miles)
• Taco Bell (0.9 miles)
• Burrito Spot (1 miles)
• McDonald's (1 miles)

Cafes

• The New Baking Company (0.8 miles)
• Cafecito (1.1 miles)
• Starbucks (1.2 miles)
• Modern General (1.3 miles)
• Sky Coffee (1.5 miles)
• Peet's Coffee and Tea (1.5 miles)
• Mille (1.9 miles)

Places of Worship

• Christ Church Santa Fe (0.8 miles)

Transportation

• Rail Runner South Capitol (0.8 miles)
• Rail Runner: Santa Fe Depot (1.6 miles)

Parks

• Railyard Park (1.1 miles)
• Santa Fe Railyard (1.3 miles)
• Ragle Park (1.7 miles)
• John F Ray Griego Park (1.8 miles)
• Frenchy's Field Park (1.8 miles)
• Stations Of The Cross Prayer Garden (1.9 miles)

Theaters

• Violet Crown Cinemas Santa Fe (1.5 miles)