430 Main St, West Orange, NJ 07052
For more information about senior living options: (844) 490-3973
Deborah Salinardi is a phenomenal asset to this wonderful building. The place is nice and clean with extraordinary staff. The living environment is comfortable for seniors. The facility has an A+++++ rating.
Debra Salinardi makes the caller feel very uncomfortable. Debra Salinardi stated that the waiting list is at least five years long and that priority is given to West Orange residents over outsiders. The caller found Debra Salinardi's conduct rude. The manager of the place is horrible; her customer service is the worst the reviewer has ever seen; she should be trained to work with people.A series of experiences at this property reveals a divided perspective on management and the overall environment. One caller, speaking from a recent interaction on May 6, 2024 at 11:30 AM, tried to obtain an update about an application filed on March 14, 2024. The exchange left the caller unsettled, highlighting what they perceived as a troubling communication style from the staff member who answered the phone.
The person who took the call, identified as Ms. Debra Salinardi, is described as having made the caller feel very uncomfortable during the conversation. The caller recalls the exact words she used in a way that suggested dismissiveness and impatience, contributing to a negative impression of the encounter. The incident is framed as a personal discomfort rather than a simple administrative delay, and the caller explicitly labels the experience as rude.
In the most impactful moment of that exchange, Debra allegedly said, "Are you kidding me? It's been a month. The waiting list is at least five years long wait and we prioritize people leaving in West Orange & not outside of West Orange." The caller notes that this kind of response would have discouraged them from applying in the first place if presented with such information earlier. The underlying message, as conveyed by the caller, is that the wait times are extensive and that geographic priority is a factor, which, in their view, could have altered their decision to apply.
There is a contrasting voice in the mix of opinions about the same management team. Another reviewer praises Deborah, calling her a phenomenal asset to the building. They describe the facility as a wonderful place with a nice, clean environment and an extraordinary staff, and they emphasize the comfort and suitability of living for seniors, rating the experience with an A+++++. This portrayal presents the building and its leadership as highly effective in creating a positive living environment for residents.
However, not all feedback aligns with that high praise. A different reviewer explicitly criticizes the manager, labeling her as horrible and claiming that her customer service is the worst they have seen. They argue that, to effectively work with people, the manager should receive training in customer service skills. This starkly negative assessment underscores a dissatisfaction with how residents and applicants are treated on the phone and in person, suggesting a disconnect between clear maintenance of a welcoming atmosphere and the actual customer service experience.
Taken together, these accounts illustrate a building that can inspire strong loyalty and satisfaction in some, while provoking frustration and disappointment in others. The same manager is described in parallel as both a valuable asset and a source of significant customer service concerns, depending on who is sharing the experience and in what context. The divergence points to how individual interactions and communication styles can dramatically shape perceptions of management, even within the same organization.
Ultimately, the collection of experiences highlights the importance of consistent, respectful, and transparent communication in managing a senior living facility. The power of a single phone exchange to color a prospective resident's view - especially when wait times and priority rules are involved - cannot be underestimated. Whether one person's concern about wait lists and geographic prioritization or another person's praise for clean facilities and attentive staff, the core takeaway is clear: effective management rests on clear information, empathetic communication, and a commitment to treating all callers with courtesy.
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Newark International (8 miles away) LaGuardia (19 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Eagle Rock Sr Citizens Housing is an assisted living community located in the vibrant neighborhood of West Orange, NJ. We strive to provide a comfortable and supportive environment for our senior residents.
Our community offers a range of amenities to enhance the well-being of our residents. We understand the importance of spiritual nourishment and offer devotional services off-site. This allows our residents to continue practicing their faith while being supported by our caring staff. Additionally, we have indoor common areas where residents can socialize, engage in activities, or simply relax.
At Eagle Rock Sr Citizens Housing, we prioritize providing specialized care for our diabetic residents. Our trained staff is dedicated to helping those with diabetes manage their condition effectively and live a healthy lifestyle.
We believe in promoting an active and fulfilling lifestyle for our residents, which is why we offer various devotional activities offsite. These activities allow our residents to stay connected with their faith community and enjoy meaningful experiences.
Convenience is also a priority at Eagle Rock Sr Citizens Housing. We are surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, and transportation options. This ensures that our residents have easy access to essential services and opportunities for leisure activities.
Furthermore, knowing that immediate medical attention is crucial during emergencies, there is a hospital located nearby for peace of mind.
Overall, at Eagle Rock Sr Citizens Housing, we aim to provide a warm and nurturing environment for our senior residents while offering a range of amenities and services that cater to their individual needs and preferences.
Eagle Rock Sr Citizens Housing is located at 430 Main St, West Orange, NJ 07052 in Essex County, New Jersey
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