Patient Care Medical Services, Inc

Pros

• Gianna was outstanding as an in-home physical therapist after the knee replacement.
• Her expertise and compassionate approach comforted the patient and their family.
• She explained the healing process clearly and offered encouragement throughout recovery.
• Gianna's kindness, support, and ability to answer questions were key to the patient's progress.
• The team (Tiffany, Gianna, Megan, and Katie) was excellent - professional, knowledgeable, and kind.
• OT Katie and RN Keisha provided excellent care; all providers were professional, kind, and patient.
• Gianna's empathy, knowledge of the body, and attentiveness set her apart and supported full recovery.
• The patient would highly recommend Gianna and would hire her again.

Cons

• The office staff demonstrated a lack of professionalism in their interactions with wound care nurses.
• There was a discontinuation of care accompanied by misinformation about communication efforts.
• Care was terminated abruptly without prior notice, even after hospital admission was communicated.
• The staff claimed notification was unnecessary, which does not align with standard care expectations for a patient with a third-degree wound needing daily attention.

Review

My experience with this home health agency has been a mix of bright moments and sobering challenges. On the positive side, the initial encounters with the wound care nurses were comforting and professional. Their bedside manner and hands-on care demonstrated real skill and dedication, and I felt that they truly cared about my healing process. They were supportive and attentive, which left me with a strong sense of reassurance during a difficult time. These early interactions built a foundation of trust and made the day-to-day realities of home health care feel manageable and hopeful.

However, as time went on, some friction emerged around communication - specifically between the office staff and those of us at home receiving care. The wound care experience was complicated by gaps in communication that did not reflect the same level of professionalism I experienced from the nurses at the bedside. A notable and troubling incident involved the discontinuation of care in a manner that seemed abrupt and was accompanied by information that wasn't accurate. Despite informing the office that the patient had been admitted to the hospital, care was terminated without prior notice. When I asked about the lack of communication, I was told that they felt it wasn't necessary to notify me. This stance feels misaligned with the standards of care I would expect, particularly for a patient dealing with a third-degree wound that required daily attention. It's a clear area where improved communication could prevent confusion, reduce risk, and better support families navigating serious health issues.

On the bright side, the team's physical therapy component has been extraordinary, anchored by Gianna. She was my in-home PT after a total knee replacement, visiting twice weekly for three weeks. Gianna stands out not only for her professional expertise and deep understanding of the healing process but also for her gentle, compassionate approach. Her presence was a comfort not only to me but also to my wife and son, who valued the same thoughtful, encouraging guidance. She explained what to expect during the healing journey, offered clear examples, and provided continuous encouragement throughout those critical weeks. Her care felt like a rare blend of precise skill and genuine humanity, and I genuinely consider her to be a standout professional - truly a 10-star experience in my book.

Gianna's impact went beyond basic instruction. She was not only a great therapist but also a supportive coach who helped me stay motivated and engaged with my recovery. She explained each exercise in detail and patiently answered every question I had about the surgery and the rehabilitation process. Her consistent warmth and professionalism helped me approach each session with confidence, and her guidance left me feeling prepared to tackle the next steps in my recovery. Given how pivotal those early weeks of rehab are, Gianna's expertise and empathy were invaluable, and I would highly recommend her and her service to anyone recovering from orthopedic surgery.

The broader team around Gianna has continued to impress. I've recently accessed a wide range of services from this agency, and the smiles and professionalism of the providers have made a meaningful difference in our days. In particular, Gianna's contributions have been extraordinary - she helped us navigate a complex and confusing healthcare system with a level of attentiveness that made a real difference during urgent moments. She was perceptive enough to notice issues that allowed us to act quickly in acute situations. If I could hire her to continue seeing us, I would do so without hesitation. Alongside Gianna, OT Katie and RN Keisha provided notable care as well, and while the nurses can rotate, every provider who came to our home was kind, professional, and patient. They shared their expertise generously, and their willingness to help, even within the constraints of tight visit times, made a challenging situation feel more manageable.

Another key chapter in our experience was post-surgical care after a hip replacement. The care provided in our home was exemplary and deeply reassuring. The nurses who visited were kind and attentive, but it was Gianna who delivered the most crucial post-operative support. Her empathy, along with her deep understanding of the science and mechanics of the body, helped set us up for a complete and hopeful recovery. Her ability to tune into the patient's personal health and sensitivities added a level of care that stood out even among a team of dedicated professionals. In those early days of recovery, her guidance and presence were instrumental in building confidence and ensuring that the rehabilitation process stayed on track.

Overall, the team's commitment to patient well-being shone through in multiple encounters. Tiffany, Gianna, Megan, and Katie were all part of a continuum of care that prioritized not only physical healing but also emotional health and home safety. They offered practical suggestions for making the home safer and more conducive to recovery, and they frequently took the extra step to coordinate with doctors about medications and other issues to ensure everything remained aligned. The collaborative spirit was evident in how they worked together to support both the patient and his wife, with clear communication and thoughtful action - whether it was adjusting exercises, addressing safety concerns, or keeping lines of communication open with the medical team.

In the end, the experience left a strong impression: a capable, compassionate team dedicated to healing and recovery, led by the exceptional Gianna. Her combination of professional skill, practical teaching, and sincere encouragement served as a stabilizing force during a confusing and physically demanding time. While there is room for improvement - most notably in how the office handles timely notification during hospitalizations - there is no question that the patient and family benefited greatly from the depth of care, the breadth of services, and the genuine kindness shown by Gianna and the rest of the team. If you're seeking home-based therapy and rehabilitative support, particularly after orthopedic surgery, the team's expertise and compassionate approach, anchored by Gianna, are strong reasons to consider this agency.

Cafes

• Panera Bread (0.3 miles)
• Paper Plane Coffee Co. (2.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4.5 miles)
• True Salvage Cafe (4.8 miles)
• The Bread Stand (5.5 miles)
• Panera Bread (6 miles)

Physicians

• Care Station Medical Group (0.4 miles)
• Summit Medical Group (0.5 miles)
• Women First Health Center (0.8 miles)
• Summit Medical Group (2.4 miles)
• Summit Medical Group (3.8 miles)
• Summit Medical Group (6.2 miles)
• New Jersey Spine Center (7.4 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.2 miles)

Restaurants

• Mayfair Farms Banquet Facilities (0.6 miles)
• Taco Bell (1.8 miles)
• Faubourg (2.2 miles)
• McDonald's (2.3 miles)
• McLoone's Boathouse (2.6 miles)
• Egan & Sons (2.7 miles)
• Cloverleaf Tavern (3.3 miles)

Parks

• Degnan Memorial Park (0.7 miles)
• Eagle Rock Reservation (1 miles)
• South Mountain Reservation (1.3 miles)
• Orange Park Nj (3 miles)
• Edgemont Memorial Park (3.2 miles)
• Anderson Park (3.9 miles)
• Milo S. Borden Park (4.6 miles)

Transportation

• NJT - Brick Church Station (2.9 miles)
• NJT - Watchung Station (3.4 miles)
• East Orange Station (3.4 miles)
• NJT - Maplewood Station (4.7 miles)
• NJT - Millburn Station (5.6 miles)
• NJT - Short Hills Station (6.1 miles)
• Newark Penn Station (6.4 miles)

Hospitals

• Saint Barnabas Medical Center (3.5 miles)

Places of Worship

• Morrow Memorial United Methodist Church (4.8 miles)
• Ahavas Israel (7.4 miles)
• Bais Torah U'tefilah (7.6 miles)

Theaters

• Cinemark (6.3 miles)
• AMC Clifton Commons 16 (6.4 miles)
• AMC East Hanover 12 (6.7 miles)