Patient Care, Inc.

Pros

• Gianna provided outstanding in-home physical therapy after knee replacement.
• Her expertise and deep understanding of healing, paired with a gentle, compassionate approach, comforted the patient and family.
• Gianna was very professional, knowledgeable, empathetic, and an excellent motivator and coach.
• The in-home PT visits by Gianna were kind, supportive, and pivotal to recovery.
• The overall care team - Tiffany, Gianna, Megan, and Katie - was excellent: helpful, encouraging, knowledgeable, and kind.
• OT Katie and RN Keisha delivered excellent care.
• The nurses were professional, kind, and patient, with the team proactively coordinating care and questions with doctors.
• The staff's smiling faces and practical safety tips helped make daily life safer and more reassuring.
• Gianna's empathy and expert knowledge, along with her ability to tune into the patient's personal health, set her apart.
• The reviewer would hire Gianna again to continue her care.

Cons

• The office staff's communication did not reflect professionalism.
• Care was abruptly terminated without prior notice, despite the patient being admitted to the hospital.
• There was misinformation regarding the communication efforts.
• The team felt notification to the patient was unnecessary, which contradicts expected standards of care for a daily-wound patient.

Review

The collection of experiences shared paints a picture of a home health agency that can deliver genuinely compassionate and skilled care, especially in therapy, while also revealing real gaps in communication and continuity that can affect a patient's sense of safety and trust. Early impressions were positive, with many patients and family members noting supportive wound care nurses and a responsive, capable attitude from the clinical team. Yet, as care progressed, several accounts describe a troubling breakdown in how information was exchanged between the office and the field staff, and how decisions about continuing or terminating care were communicated. In one instance, care was terminated abruptly without warning after the patient had been admitted to the hospital, and misinformation about the status of communication surrounded the event. The sentiment voiced is clear: effective, timely communication is not just a courtesy - it is an essential component of high-quality care, especially when a patient has a third-degree wound that requires daily attention and vigilance.

Across multiple accounts, the care team's communication dynamics appear to be uneven. While the wound care nurses were frequently described as supportive, their interactions with office staff did not consistently reflect the same level of professionalism or reliability. This disconnect can create a sense of confusion and distrust during a vulnerable time when families are trying to coordinate care with multiple providers, doctors, and caregivers. In reviews that emphasize the standards of care, there is a strong call for clearer, more proactive communication - an emphasis on informing all involved parties promptly about changes in status, and a commitment to ensuring that patients and families are never left in the dark when care plans change or when hospitalizations occur.

Amid these concerns about administrative communication, there is a standout narrative of exceptional clinical impact from a single practitioner: Gianna, a physical therapist who worked in the home after a total knee replacement. The accounts describe Gianna as outstanding in every meaningful sense. She visited twice weekly for three weeks, bringing not only technical expertise but also a deep understanding of the healing process. Her approach was described as gentle and compassionate, combining professional skill with a reassuring presence that provided comfort to both the patient and their family. She clearly explained what to expect as healing progressed, offered practical examples, and provided steady encouragement throughout the entire three-week period. The feedback repeatedly uses superlatives to convey the effect of her care, including a strong wish that such quality could be extended or continued indefinitely.

The praise for Gianna continues with a focus on how she supported recovery beyond the basic exercises. She was not just a trainer of movements; she was a partner in recovery. Patients looked forward to her visits, described her as kind and supportive, and highlighted how she helped them navigate questions about the surgery and the healing timeline. Her ability to communicate what the patient could anticipate - along with the exercises themselves and the explanations behind them - gave patients confidence at a critical stage of rehabilitation. The consistency of her presence and the uplifting demeanor she brought to each session contributed to a sense of progress that many patients found deeply motivating.

Beyond the accolades for Gianna, several reviews commend the broader team involved in post-surgical and daily living care. A patient who recently received a wide range of services noted that the entire group was professional, kind, and patient, even though the nurses tended to rotate. Specific colleagues - OT Katie, RN Keisha, and others - were praised for their knowledge and their willingness to share expertise. Even as they faced time constraints and a rotating roster of nurses, the team was described as generous with their advice on home safety and practical strategies to support both emotional well-being and physical health. The overall takeaway from these accounts is that, when the team works cohesively and communicates effectively, the care experience can be profoundly positive and empowering for patients and their families.

Another compelling part of the narrative centers on post-surgical home care after a hip replacement. Here, the patient notes that while the nurses were kind and attentive, the most crucial care - delivering guidance, support, and expert rehabilitation - came from Gianna. Her genuine interest in the patient's recovery and her ability to tailor advice and motivation to the individual's needs stood out as a defining factor in achieving a solid early recovery. The patient emphasizes that Gianna's empathy and her capacity to tune into personal health and sensitivities set her apart, laying a strong foundation for complete recovery and potential continued improvement beyond the immediate postoperative period.

In summation, these experiences present a clear dichotomy: a capable, caring therapy team led by Gianna who consistently delivers outstanding patient-centered care, paired with systemic communication challenges that can undermine the overall quality of care. The stories acknowledge the undeniable value of dedicated, knowledgeable providers who can explain, encourage, and practicalize recovery plans, while also calling for a more reliable, transparent approach to communication - especially in situations involving hospital admissions, changes in care status, or required daily attention for serious conditions like third-degree wounds. The voices converge on a hopeful note: when a home health team aligns its clinical excellence with strong, proactive communication and clear care continuity, patients and families experience a level of care that is not only effective but also reassuring and empowering. The recognition of Gianna's extraordinary contributions serves as a powerful reminder of what high-quality home health care can look like, and it sets a benchmark for the rest of the team to aspire to in every patient interaction.

Cafes

• Panera Bread (0.3 miles)
• Paper Plane Coffee Co. (2.5 miles)
• Starbucks (3.8 miles)
• Starbucks (4.5 miles)
• True Salvage Cafe (4.8 miles)
• The Bread Stand (5.5 miles)
• Panera Bread (6 miles)

Physicians

• Care Station Medical Group (0.4 miles)
• Summit Medical Group (0.5 miles)
• Women First Health Center (0.8 miles)
• Summit Medical Group (2.4 miles)
• Summit Medical Group (3.8 miles)
• Summit Medical Group (6.2 miles)
• New Jersey Spine Center (7.4 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.2 miles)

Restaurants

• Mayfair Farms Banquet Facilities (0.6 miles)
• Taco Bell (1.8 miles)
• Faubourg (2.2 miles)
• McDonald's (2.3 miles)
• McLoone's Boathouse (2.6 miles)
• Egan & Sons (2.7 miles)
• Cloverleaf Tavern (3.3 miles)

Parks

• Degnan Memorial Park (0.7 miles)
• Eagle Rock Reservation (1 miles)
• South Mountain Reservation (1.3 miles)
• Orange Park Nj (3 miles)
• Edgemont Memorial Park (3.2 miles)
• Anderson Park (3.9 miles)
• Milo S. Borden Park (4.6 miles)

Transportation

• NJT - Brick Church Station (2.9 miles)
• NJT - Watchung Station (3.4 miles)
• East Orange Station (3.4 miles)
• NJT - Maplewood Station (4.7 miles)
• NJT - Millburn Station (5.6 miles)
• NJT - Short Hills Station (6.1 miles)
• Newark Penn Station (6.4 miles)

Hospitals

• Saint Barnabas Medical Center (3.5 miles)

Places of Worship

• Morrow Memorial United Methodist Church (4.8 miles)
• Ahavas Israel (7.4 miles)
• Bais Torah U'tefilah (7.6 miles)

Theaters

• Cinemark (6.3 miles)
• AMC Clifton Commons 16 (6.4 miles)
• AMC East Hanover 12 (6.7 miles)