Interim Healthcare

Pros

• Carmen and Amanda provide excellent care.
• Carnegie is among the best; their communications and follow-up are very strong.
• Marie is an exceptional nurse, combining knowledge, experience, caring, and intelligence with a sincere passion for helping people.
• Todd is a very good nurse; his care for Ean is amazing.
• Jamie Rogers is an excellent home health aide who goes beyond her duties.
• Nerva is nice, willing, helpful, good-natured and responsible; her dedication deserves recognition.
• Jenny Scott is a wonderful, punctual, respectful, and capable aide who goes above and beyond.

Cons

• The agency cut nurse hours, involved lies, and neglected clients, leaving them without nurses and forcing those remaining to leave.
• Supervisors were hard to reach, and inexperienced nurses were sent to care for their son.
• Clients were told to look for other agencies.
• The service was unreliable and under-staffed, with aides calling out and no replacements provided.
• Communication was substandard when an aide called out sick or took vacation.
• Clients experienced last-minute cancellations and no coverage for no-shows.
• There were concerns about insurance billing when no service was provided.
• The overall experience was a waste of time for families with a special needs child.
• After an aide called out, the agency failed to replace them and did not communicate appropriately.

Review

The collection of reflections on the home-care agencies reveals a stark contrast between highly positive experiences with certain caregivers and significant frustration with staffing reliability and communication. On the one hand, there are commendations for compassionate, capable nurses who have formed lasting, trust-based relationships with families. On the other hand, there are recurrent complaints about staffing shortages, last-minute cancellations, and gaps in communication that leave families feeling underserved and unsupported, especially when caring for a child with special needs. The stories also show a transition in the agency landscape, with some customers pointing to First Stat's transition to Carnegie Healthcare, and opinions about leadership and supervision varying widely.

Several reviews center on the importance of strong, consistent caregivers who not only perform tasks but also demonstrate genuine care and personal investment in their patients. Carmen and Amanda are singled out for taking great care of a sister, underscoring how meaningful relationships with aides can feel like a partnership rather than a transactional service. Marie is described as an exceptional nurse at Carnegie, combining knowledge, experience, caring, and intelligence with a sincere passion for improving her patients' lives. The impact of a single dedicated caregiver is echoed by other positive testimonials: Todd the nurse is praised for his thoughtful, attentive approach to his young client, Jamie Rogers is lauded for going beyond basic duties to secure a medical diagnosis and support, and Nerva is described as a long-term, dependable aide who is kind, responsible, and willing to go the extra mile for a family. Jenny Scott also receives repeated admiration for twenty years of reliable, respectful, and thorough care, highlighting traits like punctuality, cleanliness, and a strong, almost caregiver-to-family bond. Together, these accounts illustrate how high-quality, consistent caregiving can transform a family's daily routine and quality of life.

In contrast, there are persistent criticisms about the instability and gaps that can accompany home-care staffing. One family recounts a decline in service after Ary began working on their case, with hours being cut, alleged lies, and neglect leaving them without enough nurses and forcing those who remained to leave. The sentiment expressed is not just about scheduling hiccups but about a perceived lack of reliability and integrity, as well as a reluctance to engage with supervisors when issues arose. The fear of having underqualified staff caring for a child with special needs is voiced, and there is a sense of disillusionment with the agency's ability to deliver stable, competent coverage. The frustration is compounded by anecdotes of being instructed to pursue other agencies and to ignore a supervisor's guidance, which many families would understandably view as unprofessional or counterproductive to their child's safety and well-being. There is a broader plea for accountability and better practices so families can avoid wasting time and resources on agencies that do not meet their needs.

Operational reliability emerges as another critical theme. Several reviews describe unreliable scheduling, last-minute callouts, and a lack of backup coverage when an aide calls out sick or takes vacation. The consequences are serious, especially when a family depends on home care for a wheelchair-bound member or a child who cannot be left unattended. The pattern of no-shows, poor communication about cancellations, and no proactive attempts to fill gaps leaves families in difficult, potentially risky situations. In some cases, reviews mention billing concerns tied to insurance when no service is actually provided, raising questions about the administrative integrity and financial practices of the agency. Taken together, these accounts depict a service that can be excellent when staffing is stable and caregivers are a good match, but can become dangerously disruptive when staffing is erratic or mismanaged.

A notable thread is the mixed valuation of Carnegie's overall reputation. For some families, the agency is one of the best they've worked with, particularly because of strong communication and follow-up, and because the caregiver truly anchors the patient's daily life. For others, the same organization is implicated in the negative experiences that stem from under-staffing and inconsistent coverage. The difference seems to hinge on whether a family encounters a dependable, compassionate caregiver who builds a trusted routine versus a period of turnover or scheduling instability that disrupts care. The stories collectively suggest that the agency's strength lies in its people - reliable, compassionate staff who can build lasting relationships - while its weaknesses show up when systems fail to provide steady coverage or transparent, responsive management.

Taken as a whole, these reviews reflect a landscape where excellent, personalized care is achievable and deeply valued, but where systemic issues - staffing shortages, schedule unreliability, and communication lapses - can undermine even the best intentions. Families caring for children with special needs understandably place a premium on punctual, experienced, and empathetic aides who can be counted on day after day. They also expect clear channels of communication with supervisors, transparent policies about coverage, and careful administrative practices to avoid billing complications when service is not delivered. The enduring hope expressed across the comments is for meaningful improvement: a system that can consistently deliver skilled, caring caregivers to families who need them most, and a culture that honors the dedication of caregivers like Marie, Nerva, Jenny Scott, and others while addressing the legitimate concerns that arise when coverage falls short.

Physicians

• Altus Medical Care (0.3 miles)
• Retina-Vitreous Center PA (2.4 miles)
• Delaware Valley Pediatric Associates (2.6 miles)
• Delaware Valley Retina Associates (2.6 miles)
• Lifecare Internal Medicine Of Lawrenceville (2.6 miles)
• Delaware Valley OB/GYN (2.7 miles)
• Rwj Occupational Health (2.7 miles)

Restaurants

• Taco Bell (0.5 miles)
• McDonald's (1.5 miles)
• Rat's Restaurant (2.3 miles)
• Applebee's (2.7 miles)
• Sonic Drive-In (4.5 miles)
• McDonald's (4.5 miles)
• Cracker Barrel (4.5 miles)

Transportation

• Hamilton Station (1.3 miles)
• Trenton Transit Center (4.7 miles)
• NJT - Princeton Junction Station (5.2 miles)
• Avis Rent A Car (7 miles)
• Trenton-Mercer Airport (TTN) (7.5 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walmart Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)

Cafes

• Panera Bread (2 miles)
• Van Gogh Cafe (2.4 miles)
• Starbucks (3 miles)
• Starbucks (3.5 miles)
• Starbucks (4.3 miles)
• Panera Bread (4.6 miles)
• Grover's Mill Coffee Company (5.6 miles)

Parks

• Mercer County Park (2.1 miles)
• Veteran's Park Hamilton (3.3 miles)
• Sharp's Lane Crestwood Park (4.1 miles)
• Cadwalader Park (5.4 miles)
• Delaware River Canal Tow Path (8.4 miles)

Places of Worship

• St Gregory the Great Roman Catholic Church (3.1 miles)
• Baps Shri Swaminarayan Mandir, New Jersey (5.4 miles)
• Princeton University Chapel (6.6 miles)

Hospitals

• Mercer Family Health Center (5.4 miles)
• University Medical Center of Princeton at Plainsboro (6.6 miles)
• Trenton Psychiatric Hospital (6.7 miles)
• Capital Health Medical Center (7.8 miles)