Mercerville Center

Pros

• The administrator, nurses, aides, kitchen workers, housekeeping, and physical therapy are thanked for taking great care of Marie and are described as the best.
• The staff are friendly, compassionate, and professional, even during difficult times.
• The staff seem personable and genuinely care for residents, which provides comfort to families.
• Under Ms. Charlotte's leadership in the North Wing, the care is exceptional and residents are actively engaged.
• Staff monitor each room diligently, giving families peace of mind and providing thorough personal care.
• The two nurses on the sister's unit go above and beyond to take care of her.
• The facility is clean and the staff are courteous and inviting.
• Complete Care has taken wonderful, compassionate care of parents; nurses are spectacular and aides go above and beyond for families.
• The dining staff deliver fabulous meals, with delicious food and outstanding desserts.

Cons

• The experience at this rehabilitation facility has been very disappointing.
• Communication with the staff was poor, with updates about residents' conditions inconsistent.
• Basic needs and comfort took too long to address.
• There appeared to be a lack of coordination between the medical team and caregivers.
• The facility was outdated, with small, cramped rooms and bathrooms that were not properly cleaned.
• Many staff members were unresponsive and unfriendly, and the patient's needs were not addressed.
• The patient contracted Covid during the stay, attributed to negligence by the facility.
• The patient was left sitting in urine and feces for most of the day.
• The call button was left unaddressed for up to 30 minutes before a response.

Review

A patient and family voice emerges from a broad set of experiences at Complete Care Mercerville and its North Wing, painting a complex picture of care that ranges from heartfelt appreciation to troubling neglect. On one end of the spectrum, there are steady testimonies of warmth, competence, and genuine concern. Families repeatedly praise the dedication of a wide array of staff - administrators, nurses, aides, kitchen workers, housekeeping, physical therapists - who are described as attentive, friendly, and professional. One family member explicitly thanks everyone involved in caring for a wife and calls the staff "the best," while another notes that the facility is "clean," with personnel who are "friendly, courteous," and seemingly committed to resident well-being. In several reviews, the care of elderly relatives is framed as compassionate and thorough, with particular praise directed at the North Wing leadership led by Ms. Charlotte. The routine of daily life there is described as active and engaging, with residents encouraged to participate in activities and to leave their rooms, contributing to a sense of safety and personal attention when it is most needed. Across multiple comments, the care experience is framed by kindness, personal attention to hygiene and grooming, and a protective emphasis on maintaining residents' dignity.

Even within the positive threads, there are occasional notes of nuance that illustrate how care can feel individualized and variable across a patient's stay. Several reviewers highlight the quality of personal care and monitoring, and they point to specific staff members who stand out for going above and beyond. The sentiment of gratitude appears in several lines: appreciation for nurses who are attentive, remarks about front desk personnel who remain professional, and acknowledgment of physical therapy and overall medical oversight that help residents maintain their independence and comfort. One reviewer cites a nurse by name as "astute" for ensuring the family's needs are met, and another expresses gratitude for the consistent, caring presence of the North Wing team. The sense of a strong, cohesive caregiving environment is reinforced by repeated affirmations that caregivers are compassionate, engaged, and capable of helping residents maintain a good quality of life.

Yet alongside these affirmations, a substantial portion of the feedback narrates deeply troubling experiences that raise serious questions about safety, responsiveness, and the overall standard of care. A recurrent theme is the perception of neglect and poor communication: families describe repeatedly having to chase information about a loved one's condition, with updates described as inconsistent or slow to arrive. In some accounts, essential needs and comfort were not addressed promptly, and there is a clear sense of frustration surrounding the coordination between the medical team and caregivers. These reports extend to more alarming circumstances, including attempts to care for patients who appeared to be in urgent need of attention, and a perception that residents were not being tended to with the necessary urgency or respect.

A particularly jarring narrative centers on a family member who describes a sequence of mismanagement that culminated in life-threatening consequences. A mother was moved into the facility, later left sitting in urine and feces for long periods, and, according to the reviewer, was required to perform personal care tasks themselves to prevent infection. The social worker was reportedly unavailable or unresponsive, with excuses given for missing communications. The timeline escalates to a discharge that felt rushed or mishandled, followed by a return to the hospital with high fever, double pneumonia, a kidney infection, and septicemia. Professionals at an acute care facility attributed the mother's condition to negligence at the rehab facility. This account culminates in a strong caution against recommending the facility, at least in the strongest possible terms, highlighting how a slow or hidden discharge process, a pattern of unresponsiveness, and a troubling odor or cleanliness issues contributed to what the reviewer sees as a dangerous and avoidable outcome.

Other narratives echo similar concerns about cleanliness, crowding, and a persistent odor that affected the overall experience. Reviews describe rooms and bathrooms that were cramped and not clean, with shared bathrooms presenting particular discomfort. Complaints include a lack of timely response to call bells, instances where call buttons went unanswered for extended periods, and the troubling sight of staff who appeared to be overwhelmed or distracted by the volume of work. The overall environment - described by some as dreary and suffocating - contrasts sharply with lines praising the dining staff or the positive, cheerful aspects of the dining room. In one grave assessment, the reviewer recounts a persistent stench and the perception that the facility was understaffed or indifferent to patient needs, including the troubling claim that a patient's personal belongings were not properly managed and that basic hygiene tasks were left unattended for too long.

Amid these sharply divergent experiences, there is also a clear call for accountability and improvement. Several reviewers insist that management take feedback seriously and address tangible issues: enhancing staff responsiveness, improving patient care, and strengthening communication with families. The recurring advice to prospective families is to conduct thorough tours of the building, rooms, and bathrooms, and to question the facility about staffing levels, cleanliness, and the protocols for prompt medical attention. While some reviews affirm the facility's strengths and express confidence in particular teams or individuals, others urge caution and vigilance, underscoring that experiences can vary significantly depending on the unit, staff on duty, and the phase of a resident's rehabilitation or long-term stay.

Taken together, the collection of reviews creates a portrait of a facility that can deliver compassionate, high-quality care in many contexts, yet that also struggles with serious lapses that can have life-or-death consequences. Families who have seen the best of the Mercerville care environment describe a supportive, professional, and empathetic team - especially in certain wings or with particular staff members - whose contributions make a real difference in residents' daily lives. Conversely, other families recount harrowing episodes of neglect, delayed care, poor communication, and unsanitary conditions that erode trust and safety. The overarching takeaway is a facility with meaningful strengths but persistent, critical gaps that management must address to ensure consistent patient safety, timely care, and transparent family engagement across all shifts and units. The call to action is clear: listen to feedback, implement changes that improve responsiveness and safety, and commit to sustaining the compassionate care that some families already recognize as possible within this setting.

Restaurants

• McDonald's (0.3 miles)
• Taco Bell (1.4 miles)
• Rat's Restaurant (1.6 miles)
• Broad Street Diner (2.9 miles)
• Taco Bell (2.9 miles)
• Cracker Barrel (3.4 miles)
• McDonald's (3.4 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Walmart Pharmacy (1.4 miles)
• Walgreens (1.5 miles)

Physicians

• Daniel Kessell Dermatology (1.1 miles)
• Campus Eye Group (1.1 miles)
• Rwj Occupational Health (1.2 miles)
• Pediatrics by Nights (1.4 miles)
• Altus Medical Care (1.5 miles)
• Nottingham Medical Associates (1.9 miles)
• Certified Dermatology (2.6 miles)

Cafes

• Panera Bread (1.3 miles)
• Van Gogh Cafe (1.7 miles)
• Starbucks (3 miles)
• Panera Bread (3.4 miles)
• Starbucks (4.7 miles)
• Starbucks (6.1 miles)
• Starbucks (6.9 miles)

Parks

• Veteran's Park Hamilton (1.6 miles)
• Sharp's Lane Crestwood Park (2.3 miles)
• Mercer County Park (3.5 miles)
• Cadwalader Park (5 miles)
• Delaware River Canal Tow Path (8 miles)

Transportation

• Hamilton Station (2 miles)
• Trenton Transit Center (3.6 miles)
• NJT - Princeton Junction Station (6.9 miles)
• Trenton-Mercer Airport (TTN) (7.6 miles)
• Avis Rent A Car (7.8 miles)

Places of Worship

• St Gregory the Great Roman Catholic Church (2.7 miles)
• Baps Shri Swaminarayan Mandir, New Jersey (6.1 miles)
• Princeton University Chapel (8.4 miles)

Hospitals

• Mercer Family Health Center (4.7 miles)
• Trenton Psychiatric Hospital (6.3 miles)
• University Medical Center of Princeton at Plainsboro (8.4 miles)
• Capital Health Medical Center (8.6 miles)