Haven Home Care Services in Somerville, NJ

Pros

• They do very professional work at the original price.
• They are focused on the detail of the work throughout the entire process.
• Peta has been great with families and is highly recommended going forward.
• Haven Home Care is the best in NJ; they truly care for their patients and are very professional.
• The caregiver who stayed with them the most was unbelievable and fantastic to work with.
• The services were great; they prepared meals, served meals, occupied the loved one, and assisted with showering and more.

Cons

• They promised a qualified CNA but sent a mean-spirited, lying CNA who did not know how to change a diaper.
• The CNA ignored requests to wash hands and practiced no health protocols.
• On multiple days, the CNA could not open or change a diaper and lied about performing the care.
• The CNA was seen lounging in the father's recliner playing on his phone and lying about caring tasks.
• They are described as liars who only want billable hours to increase their bottom line.
• Obi, the coordinator who placed the CNA, claimed he was good and qualified, which was not true.
• They attempted to send a random person to the house and do not care about the loved one.

Review

Haven Home Care Services is best suited for families who want hands-on, in-home support for a loved one who still lives at home but needs reliable daily assistance, meals, hygiene help, and meaningful engagement. The agency’s strongest appeal is a professional, process-driven approach backed by caregivers who can provide steady companionship and practical support. When a family values clear upfront pricing and a caregiver who shows up prepared to handle everyday tasks with attention to detail, Haven Home Care frequently delivers practical relief and peace of mind. The standout positive experiences emphasize a consistent, personable presence, someone who can become a familiar, trusted presence in the home, with careful attention to daily routines and safety.

That said, potential clients should consider alternatives if 24/7 on-site supervision or highly specialized dementia care is non-negotiable. The strongest warning in the feedback pool centers on the possibility of mismatched staff or gaps in oversight. A single caregiver with subpar performance and misrepresented qualifications can leave a family frustrated and a loved one underprotected, and such experiences, while not universal, cannot be dismissed. Families that demand rigorous credential verification, transparent staffing practices, and robust backup coverage should closely vet the agency’s caregiver-matching process and supervisory model before committing. If the care needs are severe or require immediate escalation, a larger agency with a demonstrated track record in dementia care or a facility-based option may be more appropriate.

The primary positives, professionalism, a detailed, end-to-end care process, and the credibility that comes from consistent, well-regarded staff, often offset the strongest cautions. When a caregiver stays with the same client, familiarity and trust accumulate quickly, improving engagement and safety in daily routines. Meal preparation, serving, assistance with bathing, and structured activities are repeatedly cited as core strengths, translating into tangible improvements in daily quality of life. The ability to coordinate care through a named contact (such as a caregiver champion within the agency) can also reassure families that someone is accountable for the plan and progress, rather than leaving them adrift with shifting personnel.

Yet the risk signal from the negative experience cannot be ignored. Reports of a caregiver who did not meet basic care expectations, questions about hygiene practices, and claims of misrepresentation about qualifications point to potential gaps in staff screening and supervision. The role of the coordinator in placing staff, if perceived as too loosely connected to actual performance, can amplify distrust when problems arise. In such cases, the strength of Haven’s overall model will depend on how vigorously the agency enforces credentialing, ensures ongoing supervision, and guarantees timely, transparent communication about staffing changes and care plans. Without those safeguards, favorable reviews risk being isolated exceptions rather than indicators of consistent reliability.

To tilt the balance decisively in favor of choosing Haven, prospective families should demand clear, verifiable qualification standards, and insist on a durable caregiver-match plan, with a readily accessible supervisor who conducts regular check-ins. A trial period can reveal whether the caregiver’s style aligns with the loved one’s preferences, and a written care plan with measurable goals provides a framework for accountability. Request references from current clients, ask about backup coverage during caregiver absence, and confirm how the agency handles escalation if concerns arise. These steps help translate the agency’s strengths into dependable, long-term care outcomes and reduce the risk of the negative scenarios described by a minority of clients.

In the end, Haven Home Care Services offers a compelling option for families seeking dependable, in-home support with a practical, detail-focused approach. It is well-suited for those who can align with a caregiver-centered model and who place a premium on upfront pricing and a professional care process. For those with complex dementia needs, or for households where consistent, fully supervised staffing is non-negotiable, the decision to pursue alternatives, whether another in-home agency with a more rigorous oversight framework or a facility-based setting, should be taken with careful benchmarking and direct conversations about staff qualifications, supervision, and guarantees. Engage with Peta or the care coordinator, request candid references, and pursue a clearly defined trial period to determine if Haven’s strengths can be reliably translated into steady, high-quality daily life for a loved one.