Right at Home of Somerset and Hunterdon Counties

Pros

• The family had a pleasant experience with RAH.
• RAH worked hard to find a perfect fit live-in caregiver for their mom with dementia during a time of caregiver scarcity.
• Carl was very personable and helpful.
• The office staff were responsive.
• Mom's caregiver Tina was all they could ask for.
• Janet and her staff of experienced professionals are patient, kind, thoughtful, and caring.
• The family is extremely grateful for the care provided to their seniors.

Cons

• The office is horrible with its responsibilities.
• The miscommunication led to a multi-month delay in taking in-person classes.
• The agency back-billed for four months of sleep disruptions, totaling nearly $4,000.
• They terminated the service blaming the family for an impossible situation.
• Billing was not transparent, with late bills for sleep interruptions dating back months.
• An aide took naked photos of the grandfather and sent them to his mother.
• An aide refused to allow him his walker and/or wheelchair at night, resulting in repeated falls.
• Carl was condescending and manipulative over the phone and through email.
• The agency appears to care more about money than the wellbeing of seniors.

Review

Right at Home (RAH) has shown a remarkable range of experiences in the eyes of families who relied on their services. In one family's account, the agency earned lasting gratitude by finding a perfect live-in caregiver for a mom with dementia during a season when reliable help was scarce. The match was described as ideal: Carl was personable and helpful, the office staff were responsive, and Tina the caregiver was all that could be asked for. This family has encountered "caregiver horror stories" in the past - none of which were related to RAH - and they emphasize that their personal experience with RAH was the opposite, something they are extremely grateful for.

Yet not all experiences have been uniform, and other families reported notable challenges. One review splits the experience into positive and problematic elements: online classes were described as not bad, and the in-person instructor was pleasant and professional, but the office was faulted for failing to fulfill responsibilities. Repeated calls about the same issue went unresolved, and there were prolonged delays to enroll in in-person classes due to miscommunication. The reviewer contends that the nursing board was told they were waiting on paperwork, while the agency had claimed the paperwork would be completed. The overall message is a cautious one: think twice before enrolling, given the inconsistency in administrative follow-through.

Another family recounts a disappointing experience centered on a beloved elderly father. He spent most of the day sleeping and had nighttime wakefulness issues that were noted by caregivers. In late March, they received back-billing for four months of sleep disruptions, totaling nearly $4,000. Despite collaboration with his doctor and attempts to adjust daytime engagement to mitigate nighttime awakenings, the service was terminated by RAH, with the agency stating that the family had created an impossible situation for their aide. The reviewer believes it is the agency's responsibility to train staff properly when caring for someone with dementia, and they fault the agency for blaming the family for outcomes they view as a training or process failure. At the time of this writing, they are with another agency that they feel more confident will succeed.

A further firsthand account paints a grimmer picture of care plan implementation and communication gaps. This family describes ongoing struggles to implement the care plan, persistent communication problems with the office, and billing issues, including late March invoices for sleep interruptions that trace back to November. The reviewers allege serious concerns about the care provided: an aide allegedly took naked photos of a grandfather and sent them to the mother, another aide refused to provide a walker or wheelchair at night, resulting in repeated falls, and yet another refused to engage with the elder during the day, spending significant time on her phone. The reviewers state that both Carl and Miria acknowledged "training deficiencies" at Right at Home, but they say no concrete actions were taken to improve the situation. They describe Carl as condescending and manipulative over the phone and by email, and note that he pulled care from the home without notice. Their bottom line is a stark warning: stay away from this agency, driven by concerns that profit appears to take precedence over the wellbeing of the seniors.

Against these voices of concern, there is a contrasting note of appreciation for a different team member. Janet and her staff are described as patient, kind, thoughtful, and caring. The reviewer thanks them for taking care of their seniors, offering a reminder that not all interactions with RAH are negative and that there are individual caregivers and professionals within the organization who leave a positive and lasting impact on families.

Taken together, these varied experiences illustrate a broad spectrum of outcomes with Right at Home. Some families were deeply impressed by the ability to match a caregiver to a loved one's needs and by the personal warmth and responsiveness of certain staff members. Others faced systemic issues that affected the overall experience: billing transparency, administrative follow-through, timely paperwork with regulatory bodies, consistent caregiver training, and clear communication channels. Instances of alleged privacy violations and safety risks heighten concern for the well-being of seniors, underscoring the importance of rigorous staff training and effective oversight.

What emerges is a picture of both care and concern within the agency's operations. Positive experiences center on compassionate caregivers who form real connections and deliver dependable in-home support, while the more troubling reviews highlight gaps in training, accountability, and administrative reliability. For families considering Right at Home, the message seems to be that outcomes can vary significantly from one location or team to another. Prospective clients may want to ask pointed questions about caregiver matching, training protocols, billing practices, communication strategies, and the steps the agency takes when concerns are raised. References to specific staff members - Carl, Miria, Tina, and Janet - show that individual behavior and management style can drastically influence the experience, for better or worse. In the end, the best paths forward appear to hinge on thorough due diligence, clear expectations, and ongoing, transparent communication between families and the agency.

This part of Hillsborough, New Jersey offers a convenient location for senior living with easy access to various amenities and services. The area is home to several reputable physicians, pharmacies, and hospitals, providing excellent healthcare options for seniors. In addition, there are a variety of restaurants and cafes within a short driving distance, offering diverse dining choices. For recreation and relaxation, there are several parks nearby where seniors can enjoy nature and outdoor activities. The presence of places of worship in the area caters to the spiritual needs of residents. Transportation options such as airports and train stations make it easy for seniors to travel or visit loved ones. Overall, this part of Hillsborough provides a balanced mix of healthcare, dining, recreational, and transportation options that make it a desirable location for senior living.

Physicians

• Medicor Plaza (0.2 miles)
• Medicor Cardiology (0.2 miles)
• Your Doctors Care PA (2.3 miles)
• Beim Daniel S MD (2.6 miles)
• Somerset Pediatric Group (4.3 miles)
• Atlantic Medical Group Physical Medicine and Rehabilitation (4.9 miles)
• Hunterdon Family Medicine at Bridgewater (5.1 miles)

Restaurants

• Wendy's (0.6 miles)
• Verve Restaurant Bar (3.7 miles)
• Village Brewing Company (3.8 miles)
• Olive Garden (4.4 miles)
• McDonald's (4.5 miles)
• McDonald's (4.6 miles)
• Chipotle Mexican Grill (4.7 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Walgreens (3.7 miles)
• Rite Aid (4.1 miles)
• CVS Pharmacy (4.1 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.7 miles)

Places of Worship

• The Parish Community of St Joseph (2.6 miles)
• Catholic Church Of St Anne (3.7 miles)
• Somerset Presbyterian Church (7.3 miles)
• St Elizabeth Ann Seton Parish (7.6 miles)
• Sri Venkateswara Temple (7.7 miles)
• Chinese Christian Church (8.4 miles)
• Muslim Center of Middlesex County (8.7 miles)

Parks

• Duke Island Park (3.1 miles)
• D & R Canal State Park (5.5 miles)
• Waltersbrook Drive Park (5.5 miles)
• White Oak Park (5.8 miles)
• North Branch Park (6.4 miles)
• Old Towne Park (6.7 miles)
• Hillcrest Park (6.9 miles)

Theaters

• Reading Cinemas Manville with TITAN LUXE (3.2 miles)
• AMC DINE-IN Bridgewater 7 (4.9 miles)
• Regal Commerce Center & RPX (8.4 miles)

Cafes

• Starbucks (4.7 miles)
• Panera Bread (5 miles)
• Starbucks (5.9 miles)
• Starbucks (6.8 miles)
• Starbucks (8.7 miles)
• Starbucks (9.3 miles)
• Panera Bread (9.3 miles)

Transportation

• Solberg Airport (N51) (6.9 miles)
• Somerset Airport (7.8 miles)
• New Brunswick Train Station (9.9 miles)

Hospitals

• Emergency Department, St Peter's University Hospital (9.2 miles)
• Robert Wood Johnson University Hospital (9.7 miles)