Complete Care At Green Knoll

Pros

• The staff at Complete Care at Green Knoll consistently demonstrates kindness and gentleness in their care for residents.
• Many patients appreciate the physical therapy team, noting their professionalism and dedication to helping individuals regain their independence.
• Family members feel comforted knowing that the staff is attentive to their loved ones' habits and preferences, fostering a positive environment.
• Residents have expressed satisfaction with their overall healthcare experience, highlighting good communication from the staff.
• The facility offers enjoyable activities, providing entertainment and engagement for residents despite challenges faced during COVID-19.
• Some reviews commend the cleanliness of the facility and acknowledge that the staff works hard under challenging conditions.
• Patients have noted improvements in their health and functionality after receiving rehabilitation at Complete Care at Green Knoll.

Cons

• The cleanliness of Complete Care at Green Knoll is not perfect, and there are very few housekeepers available.
• The food served is often described as inedible, and there have been issues with missing utensils and sour milk.
• Staff has been reported to be short-staffed, leading to neglectful care, such as patients being left in their own feces for hours.
• Some staff members have exhibited bullying behavior, while others ignore residents' needs and threats were made.
• The plumbing and facilities are outdated, with broken lights and phones that go unfixed for extended periods.
• Residents have experienced a lack of communication regarding medications, with nursing staff refusing to explain what they were administered.
• Activities are poorly scheduled, conflicting with mealtimes and limiting participation for those with mobility issues.
• There have been complaints about the professionalism of certain staff members, particularly the business manager who is described as disrespectful and foul-mouthed.
• Patients occasionally received substandard care during staffing shortages prior to recent improvements, leading to significant delays in receiving assistance (e.g., waiting five hours for water).
• Communication issues persist; calls often go unanswered when families seek assistance regarding their loved ones' belongings or care concerns.

Review

Complete Care at Green Knoll has garnered a wide array of reviews from residents and their families, with feedback that highlights both positive experiences and significant grievances. The facility, which is situated in an older building, has been criticized for its physical state, particularly concerning cleanliness and maintenance. Many reviewers noted that the communal areas are somewhat lacking in upkeep, with complaints about older plumbing systems creating discomfort for residents. The rooms tend to be small, with limited storage space—residents have pointed out that while there are televisions provided, the absence of personal sinks in the shared bathrooms complicates daily routines.

Despite these structural criticisms, many guests have acknowledged the kindness and compassion of the staff. A notable aspect of care at Complete Care at Green Knoll is the physical therapy department, which has received praise for its competent service. Residents have reported significant improvements in their mobility thanks to dedicated therapists who invest time and effort into rehabilitation. Yet this commendable aspect is counterbalanced by reports indicating inconsistent staffing levels during certain periods, which has impacted overall care quality. Families expressed concerns over short-staffing issues that resulted in delays for basic needs like drinks or assistance with toileting.

Dining services at the facility appear to present a mixed bag of experiences as well. Several reviewers voiced dissatisfaction regarding food quality; comments ranged from "inedible" meals to complaints about missing utensils and items being randomly unavailable. This inconsistency became more apparent during a period when staff changes were occurring within the food service area. However, some patrons noted recent improvements in meal offerings after supplier changes were instituted—a shift acknowledging prior shortcomings attributed not solely to kitchen staff but also supply chain issues.

In addition to meal concerns, several accounts mentioned troubling instances where patients faced neglect or inadequate attention. Disturbing narratives emerged about alarm systems failing due to inattentive night nursing shifts and instances where residents were left unattended for extended periods—one reviewer recounted an incident where a family member waited five hours for water assistance. These experiences weighed heavily on many families who felt distressed about their loved ones’ conditions during critical times.

However, it must be said that not all narratives paint such a grim picture of Complete Care at Green Knoll; numerous families expressed satisfaction with their experience within this facility. Positive sentiments highlighted how dedicated staff made efforts to foster emotional connections with residents through simple interactions like greetings or check-ins on personal preferences—these actions resonated deeply with grateful relatives who appreciated personalized care amidst broader challenges faced by long-term care facilities.

While there is certainly room for improvement regarding infrastructure and dining services at Complete Care at Green Knoll, caregivers continue working diligently under strenuous circumstances often associated with elder care environments—where understaffed situations can make nurturing interactions more challenging than one might hope for in any caregiving setting. Ultimately, while some reviews indicated deep frustrations related to specific incidents of negligence or poor service delivery lapses experienced by patients and their families alike across various dimensions of care provided here; others reflected a commitment among existing personnel attempting tirelessly against odds stacked against them—a sentiment captured neatly when one satisfied individual stated it was “a good place” despite acknowledging systemic challenges inherent within assisted living environments today.

This area of Bridgewater, New Jersey offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With several popular restaurants, pharmacies, parks, physicians' offices, places of worship, cafes, transportation options, theaters, and hospitals within close proximity, residents have easy access to essential resources. The nearby Duke Island Park and other recreational areas provide opportunities for outdoor activities and relaxation. Additionally, the presence of reputable healthcare facilities such as Somerset Pediatric Group and Rite Smile Dental ensures quality medical care for seniors in the area. Overall, this part of Bridgewater is a well-rounded community with something for everyone to enjoy.

Restaurants

• McDonald's (0.2 miles)
• Olive Garden (1 miles)
• Wendy's (2.6 miles)
• Redstone American Grill (3.3 miles)
• The Cheesecake Factory (3.4 miles)
• Village Brewing Company (3.5 miles)
• Chipotle Mexican Grill (3.6 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.9 miles)
• Rite Aid (4.1 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (5.4 miles)
• CVS Pharmacy (5.8 miles)

Parks

• Duke Island Park (1.3 miles)
• Waltersbrook Drive Park (1.8 miles)
• White Oak Park (1.8 miles)
• North Branch Park (2.4 miles)
• Old Towne Park (2.4 miles)
• Hillcrest Park (3.4 miles)
• Hills Highland Recreation Centre (6.8 miles)

Physicians

• Amy D. Lazar, MD (2 miles)
• Somerset Pediatric Group (2.5 miles)
• Rite Smile Dental (2.7 miles)
• Beim Daniel S MD (3.7 miles)
• Your Doctors Care PA (3.8 miles)
• Bridgewater Medical Group (4 miles)
• Pleasant Run Family Physicians (4.2 miles)

Places of Worship

• Catholic Church Of St Anne (2.3 miles)
• Sri Venkateswara Temple (4.7 miles)
• St Elizabeth Ann Seton Parish (5.7 miles)
• The Parish Community of St Joseph (6.8 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (3.5 miles)
• Starbucks (5.7 miles)
• Starbucks (6 miles)
• Panera Bread (7.5 miles)
• Panera Bread (7.8 miles)
• Starbucks (8.9 miles)

Transportation

• Solberg Airport (N51) (3 miles)
• Somerset Airport (4 miles)

Theaters

• AMC DINE-IN Bridgewater 7 (3.4 miles)
• Reading Cinemas Manville with TITAN LUXE (5.1 miles)

Hospitals

• Lyons VA Hospital (9.5 miles)
• Hunterdon Medical Pavilion (9.7 miles)