TheKey Bergen County

Pros

• Maribel is kind, soft-spoken, and has a great sense of humor.
• The caregiver provided companionship and assistance that the mother-in-law enjoyed.
• The caregiver cooked healthy meals and helped the mother-in-law regain strength and gain needed weight.
• The reviewer highly recommends this agency.
• The agency provides a primary contact who responds quickly and is reachable at any hour.
• Although the hourly rate is higher, the agency is worth the extra for a higher level of care, dependable aides, and superior customer service.
• The agency can structure a lower total hourly minimum per day, resulting in overall savings.
• Aides are trained to engage clients in activities and socialization, and they drive to work to prevent attendance issues.

Cons

• The mother-in-law was hesitant because she had a bad experience with another agency.
• The prior aides were always late and spent most of the time sitting around doing nothing after assisting with dressing and bathing.
• The reviewer had the same problems with all of the home care companies they tried before.

Review

In a moment when a caregiver was needed on short notice, the team stepped in with a level of responsiveness that immediately eased the burden. Christina and Maria coordinated everything so smoothly that the transition felt seamless, even though it came during a stressful time. The initial hesitation from my mother-in-law, who had had a negative experience with a previous agency, began to melt away as soon as Maribel arrived. What started as a practical arrangement quickly grew into a meaningful and positive routine for her daily life.

Maribel proved to be a standout caregiver in every sense. She is kind and soft-spoken, with a warm sense of humor that put my mother-in-law at ease from day one. Beyond the companionship she provided, Maribel offered tangible support that made a real difference. She cooked healthy meals, and the care extended beyond basic tasks to activities that promoted well-being. My mother-in-law even managed to gain a few pounds - exactly what was needed - and she regained strength, which was a testament to the quality of care and the thoughtful daily routine Maribel helped establish. The gratitude we feel for Maribel and the rest of the team is immense, and we highly recommend this agency based on her exemplary service.

The agency stood out not only because of Maribel but also because of how they organized and delivered care. There is one primary contact whom I can text at any hour, and he responds quickly, which felt incredibly reassuring. While their hourly rate was a few dollars higher than our previous provider, the value was clear: better care, more dependable aides, and superior customer service. They were flexible enough to structure a lower total hour minimum per day, which translated into genuine savings overall while maintaining a high standard of care. Invoices have consistently been accurate, and they handle the coordination with our long-term care insurance, working directly with the carrier for the partial payment. This level of coordination and transparency has been a notable improvement over prior experiences.

The overall experience left us with a strong sense of trust and satisfaction. I can't overstate how much progress we've seen compared to our previous agency, and I found myself saying that this agency is better in every imaginable way. The combination of reliable scheduling, precise billing, and attentive customer service created an environment we could rely on daily. The ongoing willingness to tailor the care plan, combined with prompt communication, made a meaningful difference for our family and gave us confidence in the care our loved one was receiving.

A separate but equally meaningful account comes from another family's perspective, where they had tried several home care options and encountered consistent issues with lateness and idle time after dressing and bathing. Their experience with Home Care Assistance marked a dramatic improvement: the manager emphasized that aides drive to work to avoid transportation delays, and the aides are trained to actively engage clients in activities and socialization. The result was an environment where the aide regularly engaged the father in various activities and games, and even took them on social outings. The nurse contributed by creating a binder filled with word games, exercises, and other activities for the aide to use with the parents. The care extended to including the mother in cooking meals, with the mother teaching the caregiver some of her signature dishes. The entire team - aides, the nurse, and the office staff - was described as wonderful, making a lasting impression and prompting the reviewer to write their first-ever rave about the service.

What ties these experiences together is a shared emphasis on meaningful engagement and a holistic approach to daily living. The caregivers were not only performing tasks but also enriching the lives of the people they cared for through activities, social outings, and family involvement in everyday routines like cooking. The nurse's resourceful binder and the collaborative effort between aides and office staff showcased a comprehensive, well-coordinated program designed to preserve dignity, encourage participation, and maintain a high quality of life. It's clear that the presence of compassionate, capable professionals who listen and respond to individual needs makes all the difference.

Taken together, these testimonials reflect a deep appreciation for the care team's dedication, reliability, and capacity to adapt to each family's unique situation. Christina, Maria, and Maribel have played pivotal roles in creating a care experience that feels both personal and professional - one that delivers comfort, safety, and genuine improvement in daily living. The overall sentiment is one of strong endorsement: a trusted agency that not only meets expectations but often exceeds them, providing peace of mind for families navigating the challenges of caregiving. If you're looking for dependable, empathetic, and high-quality home care, this team stands out as a thoughtful and effective choice.

This part of Englewood, New Jersey offers a variety of amenities and services that cater to the needs of seniors. There are multiple pharmacies in close proximity for easy access to medications and health supplies. The area also boasts several parks, providing opportunities for outdoor recreation and relaxation. In terms of dining options, there is a mix of fast-food chains and upscale restaurants to suit different preferences. Nearby hospitals and medical facilities ensure quality healthcare services are readily available. Additionally, there are several reputable physicians' offices in the vicinity. Public transportation options, including subway stations and train stations, make getting around the area convenient for seniors who may no longer drive. Overall, this part of Englewood offers a well-rounded community with ample resources for those seeking a comfortable and convenient living environment in their golden years.

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)

Parks

• Flat Rock Brook Nature Center (1.5 miles)
• Riverdale Park (3 miles)
• Inwood Hill Park (3.2 miles)
• J. Hood Wright Park (3.7 miles)
• Van Saun County Park (4.7 miles)
• St Nicholas Park (5.3 miles)
• Marcus Garvey Park (6.4 miles)

Restaurants

• McDonald's (2 miles)
• McDonald's (2.7 miles)
• Kura Revolving Sushi Bar (2.7 miles)
• Houston's (3.1 miles)
• McDonald's (3.4 miles)
• The River Palm Terrace (3.6 miles)
• McDonald's (4.3 miles)

Hospitals

• Holy Name Medical Center (2.1 miles)
• NewYork-Presbyterian Allen Hospital (3.5 miles)
• Milstein Hospital Building (4 miles)
• Bronx VA Medical Center (4 miles)
• Russ Berrie Medical Science Pavilion (4.1 miles)
• St Barnabas Hospital (5.2 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (6.6 miles)

Physicians

• Park Medical Group PA (2.8 miles)
• Morgan Stanley Children's Hospital (4.1 miles)
• Kayal Orthopedic - Westwood (6.6 miles)
• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (7.6 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (3 miles)
• Dreamscape at AMC Garden State Plaza (5.6 miles)
• AMC Bay Plaza Cinema 13 (8 miles)

Places of Worship

• The Riverdale Minyan (3.2 miles)

Transportation

• Metro North - Riverdale Station (3.2 miles)
• MTA Subway - 190th St (3.3 miles)
• MTA Subway - Inwood/207th St (3.3 miles)
• MTA Subway - Dyckman St (3.4 miles)
• MTA Subway - 181st St (3.5 miles)
• MTA Subway - 168th St (4.1 miles)
• MTA Subway - Fordham Rd (4.6 miles)

Cafes

• Bogota Press Cafe (3.6 miles)
• Starbucks (4.5 miles)
• Kuppi Coffee Company (5.1 miles)
• Starbucks (5.1 miles)
• Starbucks (5.6 miles)
• Pier I Cafe (8 miles)