Actor's Fund Nursing Home

Pros

• The PT/OTs were so good with her.
• Everyone on the staff was very kind.
• They basically brought her back to life.
• The Actors Fund Home is a great place.
• The staff is caring and very helpful.
• The nursing staff is incredible.
• The physical therapy department is excellent, with cheerful, motivating personalities.
• The staff actually want to be there, and they like their jobs.
• The home exceeds all standards; it is immaculately maintained and nurses and aides are kind and helpful.

Cons

• The staff are unreceptive to family requests.
• Nurses and aides are frequently on their phones, wandering the halls, crowding the front desk, smoking outside, and ignoring calls.
• There is a fly infestation in the two subacute wings that staff brushed off and told patients to swat away.
• Staff are underperforming and neglect basic hygiene and care tasks, such as dressing patients, cleaning after meals, disinfecting bathrooms, and offering showers.
• Administrators are described as lazy and focused on maximizing insurance billing rather than patient care.
• The rehab area is criticized as a joke: rooms were dark and filthy with flies, and management dismissed concerns.
• Weekend therapy is not provided, and essential care is sometimes delayed or missed, leading to worsened conditions.

Review

The reviews paint a remarkably mixed portrait of The Actor's Fund Home, showing both moments of extraordinary care and deep frustrations. On one hand, several families describe a facility that shines in its mission to support residents recovering from surgery, illness, or the need for rehabilitation. On the other hand, there are recurring complaints about staffing issues, cleanliness, responsiveness, and administrative attitudes that sometimes produce distressing experiences for patients and their loved ones. Taken together, the narratives reveal a place that can be a lifeline and a source of hope for some, while for others it can feel precisely the opposite, depending on unit, staff, and moments in time.

Several reviews are effusive in their praise for the quality of clinical care and the personal warmth of the staff. Families repeatedly highlight the rehab teams, especially PT and OT, and laud nurses and aides who treat residents with care, respect, and genuine attention. In particular, a number of respondents single out individuals by name - Tracey, Martha (nurses), Marleney and Maria (aides), and January Young (food services) - for their kindness and attentiveness. The social workers Nick and Elisa are described as responsive and compassionate, and many families speak positively about the front desk staff who greet visitors warmly. There is a strong sense that when the care team aligns with a resident's needs, the outcomes can be remarkable, re?energizing a resident's quality of life and providing relief and reassurance to families who have watched a loved one struggle.

The most powerful testimonials of care come from accounts of rehabilitation that genuinely changes lives. Some reviews celebrate a culture of dedication that feels almost transformative: residents who regain mobility, spirits lifted by consistent encouragement, and a sense of safety and pride restored to patients who had feared they might not recover. A number of families express deep gratitude toward individuals who "moved mountains" to secure resources, insurance coverage, or timely access to services, making what had looked improbable suddenly possible. The overall tone from these accounts is that, when the staff are fully engaged and when the system works, the center can deliver meaningful, life-altering rehabilitation in a setting that patients and families come to trust and even cherish.

Yet this same collection of stories does not shy away from serious, troubling criticisms. Several reviewers describe environments or moments where care fell short of expectations. Notable complaints include flies entering two subacute wings and staff brushing off the problem or ignoring patient needs to shoo the insects away. Other reviewers recount staff who seem disengaged - phones in use during rounds, front desk congestion with chats, and a culture described as spending more time socializing than performing essential tasks like assisting residents, cleaning rooms, disinfecting bathrooms, or helping with showers and hygiene. There are vivid recollections of patients left in bed for too long, a lack of attention to acute conditions like congestive heart failure, and alarming anecdotes of weight gain or breathing trouble that purportedly went unaddressed for too long. Some families accuse the administration of prioritizing billing efficiency or insurance verification over patient welfare, describing a troubling disconnect between patient care and administrative demands.

The contrast between perceptions of care and the realities of management appears in several accounts. Some reviewers accuse administrators of being overly compliant with a "yes?man" culture - personally friendly, but perhaps insufficiently rigorous about accountability, oversight, and standards of practice. The language used by critics often implies frustration with a system that seems to reward paperwork and billing optimization at the expense of hands?on care. In a few cases, families relate that they felt the facility's success stories and the glamour of its amenities masked underlying problems in daily operations, leaving patients and their families to navigate a confusing balance between appearance and actual care.

Despite the worrisome criticisms, there are powerful, recurring narratives of resilience and advocacy that frame The Actor's Fund Home as a critical resource for the entertainment world and beyond. Several families connected to the performing arts recount how the center, and the broader network surrounding it (including The Entertainment Community Fund and individuals like Jordan Strohl and Barbara Davis), intervened to secure Medicaid enrollment and other supports that allowed a loved one to receive full?time, appropriate care. These accounts emphasize the institution's ability to connect residents with high?quality staff, robust programs, and a community of donors or visitors who regularly enrich the residents' lives with performances and social engagement. The stories describe not just medical or rehabilitative care, but a holistic approach that treats residents with dignity and, at times, makes the residence feel like a family home rather than a clinical setting.

Within this spectrum of praise and critique, several reviews stand out for their sense of personal transformation and family relief. The testimonials about the entertainment?industry network's involvement highlight a unique ecosystem where residents benefit from cultural enrichment and where families who once felt overwhelmed find practical and emotional support. One family's narrative expresses enduring gratitude to specific staff and to Jordan Strohl and Barbara Davis for navigating barriers, securing Medicaid swiftly, and integrating a resident into a care model that feels sustainable and humane. The same family and others describe the facility as a place where the environment - when it functions well - feels safe, well?staffed, and deeply compassionate, offering both professional care and a sense of belonging.

Environmentally, reviewers acknowledge a wide variance that mirrors the care experiences. Some quotes describe an aesthetically pleasing campus with ponds, waterfalls, and a sense of serenity that makes the rehab journey more bearable and even uplifting. Others recount stark contrasts - the same building felt dark and dirty in certain rooms, with flies and odors undermining comfort and confidence in the care being provided. The inconsistency suggests that resident experience at The Actor's Fund Home is heavily mediated by which wing or unit a patient is assigned to, which staff members are on duty, and how proactive and compassionate the leadership and team are on any given day.

In sum, The Actor's Fund Home emerges as a place of dual realities. It can be a beacon of excellent rehabilitative care, with dedicated nurses, therapists, and social workers who go above and beyond to support residents and their families. It can also be a site of significant frustration and concern, where staffing gaps, environmental issues, and administrative pressures contribute to distress and disappointment. For prospective families or patients, the overarching takeaway is to engage actively: visit multiple times, speak with front?line staff and administrators, review state inspection records, and consider the specific unit's history and leadership. The facility's potential for extraordinary care sits alongside clear needs for ongoing improvements in responsiveness, cleanliness, and patient?centered operations.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)

Restaurants

• McDonald's (1.2 miles)
• Houston's (2.9 miles)
• McDonald's (3.7 miles)
• McDonald's (3.9 miles)
• Kura Revolving Sushi Bar (3.9 miles)
• McDonald's (4.6 miles)
• The River Palm Terrace (4.8 miles)

Physicians

• Park Medical Group PA (1.8 miles)
• Morgan Stanley Children's Hospital (5.3 miles)
• Kayal Orthopedic - Westwood (5.5 miles)
• Orangetown Pediatric Associates (8.3 miles)

Parks

• Flat Rock Brook Nature Center (2.7 miles)
• Riverdale Park (3.3 miles)
• Inwood Hill Park (4 miles)
• Van Saun County Park (4.1 miles)
• J. Hood Wright Park (4.8 miles)
• St Nicholas Park (6.4 miles)
• Saddle River County Park - Dunkerhook Area (6.9 miles)

Hospitals

• Holy Name Medical Center (2.7 miles)
• NewYork-Presbyterian Allen Hospital (4.2 miles)
• Bronx VA Medical Center (4.7 miles)
• Milstein Hospital Building (5.1 miles)
• Russ Berrie Medical Science Pavilion (5.3 miles)
• Hackensack Meridian Health Pascack Valley Medical Center (5.5 miles)
• St Barnabas Hospital (6 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (2.9 miles)
• Dreamscape at AMC Garden State Plaza (5.3 miles)
• AMC Bay Plaza Cinema 13 (8.4 miles)

Transportation

• Metro North - Riverdale Station (3.3 miles)
• MTA Subway - Inwood/207th St (4.2 miles)
• MTA Subway - 190th St (4.3 miles)
• MTA Subway - Dyckman St (4.4 miles)
• MTA Subway - 181st St (4.6 miles)
• MTA Subway - 168th St (5.2 miles)
• MTA Subway - Fordham Rd (5.3 miles)

Places of Worship

• The Riverdale Minyan (3.5 miles)
• All Saints Episcopal Church (8.5 miles)
• Community Church Of Glen Rock (8.5 miles)

Cafes

• Bogota Press Cafe (4 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)
• Kuppi Coffee Company (6.3 miles)
• Starbucks (6.8 miles)