41C Terrill Park Drive, Concord, NH 03301
For more information about senior living options: (844) 490-3973
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The reviews describe the company as kind and compassionate. They praise excellent patient care and say it's wonderful to work with. They commend excellent customer service, easy accessibility for reorders, and proactive monthly check-ins with friendly, helpful staff. They recognize excellent service, customer care, and support.
The company is very unprofessional, with missing items and deliveries made on the wrong days or times for refrigerated medications. A box of refrigerated medication was left in the rain for hours, waterlogged and unusable. Deliveries were repeatedly warm and not properly resolved despite apologies. They blamed the patient and a contracted delivery company instead of taking accountability. They sent the wrong items repeatedly, delivering a clamp instead of the required supplies. They promised to fix issues with their own drivers, yet delivery problems persisted and they blamed the patient. They failed to respond to surveys or complaints and ceased communication after service ended. An outsourced nurse delivered care that violated instructions and caused harm.The collection of reviews paints a picture of a health care and home infusion provider that evokes strong and mixed emotions. On the most troubling end, several reviewers describe a pattern of unprofessional handling of critical, refrigerated medications. Deliveries were missed or delayed, and the agreed-upon time slots and directions were not followed. When calls were made to address the problems, the responses were repeatedly apologetic but offered no real resolution. A particularly alarming incident involved a box of refrigerated meds being left outside in the rain for nine hours or more, with water damage compromising the entire package and rendering the medication unusable. Despite multiple assurances that the issue would be resolved and that future deliveries would be made by their own drivers to prevent recurrence, the same or similar problems persisted. Errors such as delivering warm medication and incorrect days or times recurred across several orders, fueling a perception of inconsistent service and a lack of accountability.
Compounding these issues was evidence of miscommunication and mismanagement related to missing items and substitutions. One reviewer described an initial delivery in which items were missing and only a clamp was sent repeatedly in place of the required supplies - an error that was not resolved internally and eventually required intervention from an external nurse not affiliated with the company to obtain what was needed. The reviewers repeatedly felt that the company blamed contractors or "the patient" rather than owning the service gaps. Time-stamped records and photo documentation were cited as proof of the ongoing issues and the lack of corrective action, even after admitting fault. The pattern of apologizing without following through, and of shifting responsibility to contractors or to patients, contributed to a sense of frustration and distrust.
There is also a thread about the emotional and practical impact of these shortcomings. Reviewers noted that the failures added stress and worry for loved ones who depend on properly refrigerated medications. The feeling of being let down was amplified by the sense that even when a survey or feedback was provided, responses centered on blaming others rather than solving the root causes. In at least one instance, the company was said to have bad-mouthed the patient to the prescribing doctor after admitting fault, which only deepened the distrust. In contrast, other parts of the feedback highlighted that time-stamped conversations, documented delivery problems, and apologies did exist, but they did not translate into meaningful, lasting improvements for the patient.
Amid the criticism, there are clearly contrasting experiences that offer a more positive view of the company. Some reviewers described the company as kind and compassionate, noting that staff could be supportive and caring in other contexts. Phrases such as "a kind compassionate company" and "excellent patient care" appear in the feedback, along with expressions of appreciation for easy communications, friendly and helpful staff, and proactive outreach - especially for reordering supplies and checking in on monthly needs. These positive anecdotes suggest that, for some patients, the organization can deliver on the basics of accessibility, courteous service, and responsive support.
Another recurring theme is the inconsistency in the quality of home infusion services over time. After years of generally positive experiences, a reviewer described a decline marked by unpredictability and what felt like escalating incompetence. They cited not just scheduling issues, but also the involvement of outsourced nurses who did not follow medication instructions, which caused real harm. The reviewer reported repeated failures to return calls, mishandled insurance updates, and no-shows, culminating in a loss of trust and a plan to switch to hospital-based care. This sentiment - early reliability giving way to later unreliability - recurs as a cautionary tale about trend lines in service quality.
There are also expressions of particularly harsh dissatisfaction in a few other reviews. One commenter mentioned that the company "refused care" for their son, a stark complaint that underscores the fear and frustration some families feel when critical support is perceived as unavailable or unsafe. While there are indeed endorsements of strong customer service in other reviews, these negative comments underscore that for some patients, the company's capabilities and willingness to provide attentive, safe care fall short, sometimes with serious consequences.
Taken together, the feedback presents a multifaceted portrait: positive experiences where staff demonstrated kindness, compassion, and reliable customer service; and, conversely, deeply troubling experiences characterized by missed or mishandled deliveries, damaged or unusable medications, miscommunication, and a perceived pattern of blaming patients or contractors rather than addressing the root causes. The most consequential concerns center on safety around refrigerated medications, punctuality and accuracy of deliveries, accountability for mistakes, and the consistency of infusion nursing care. For some patients, the company remains a dependable partner with courteous service and proactive outreach; for others, the relationship has deteriorated into a source of stress, mistrust, and a willingness to seek alternatives.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New England Life Care in Concord, NH is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services to ensure the well-being of its residents. The community provides a welcoming and homelike environment where seniors can enjoy their golden years with peace of mind.
The spacious apartments are fully furnished and feature cable or satellite TV, Wi-Fi/high-speed internet access, and an outdoor space for residents to relax and enjoy the fresh air. Each apartment also has a kitchenette for those who prefer to prepare their own meals, but the community also offers restaurant-style dining in a lovely dining room with special dietary restrictions taken into consideration for each resident.
Housekeeping services are provided to ensure that residents have a clean and tidy living space at all times. Additionally, move-in coordination is available to make the transition into the community as smooth as possible for new residents.
New England Life Care understands the importance of maintaining physical health, which is why they offer 24-hour supervision along with assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time and in the correct dosage.
The community also prioritizes mental wellness by offering a mental wellness program that encourages residents to engage in stimulating activities and social interactions. Resident-run activities are organized regularly, providing ample opportunities for seniors to connect with fellow residents and form lasting friendships.
Conveniently located near two cafes, two parks, multiple pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals; New England Life Care ensures that all essential services are easily accessible to its residents.
If you or your loved one is seeking an assisted living community that combines comfort, convenience, and exceptional care services; New England Life Care in Concord, NH is an excellent choice.
New England Life Care is located at 41C Terrill Park Drive, Concord, NH 03301 in Merrimack County, New Hampshire
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