41C Terrill Park Drive, Concord, NH 03301
For more information about senior living options: (844) 490-3973
They are described as a kind, compassionate company. They provide excellent patient care and are wonderful to work with. They offer excellent customer service, are easy to reach for reorders, and consistently check in on supply needs with friendly, helpful staff. They deliver excellent service and strong customer care and support.
The company is very unprofessional, with missing items and deliveries made on the wrong day or time for refrigerated medications. They left a box of refrigerated medication in the rain for hours, waterlogged and rendering the meds unusable. Deliveries were repeatedly wrong or delivered warm, despite assurances they would improve. They blamed the patient and even contacted the doctor's office to complain about needing extra meds. They failed to fix issues, promised to use in-house drivers, but still blamed the patient when problems recurred. They repeatedly sent incorrect items (e.g., delivering the same clamp three times instead of the needed items) with poor follow-through. They ignored customer feedback and did not follow up after service, showing poor communication. An outsourced nurse was sent who didn't read instructions and caused harm.New England Life Care is best suited for families seeking a caring, client-facing infusion partner and who can act as an active advocate in the care plan. The provider earns praise for compassionate, approachable staff and for keeping lines of communication open, plus they can ease administrative burdens through proactive supply checks and straightforward reordering. When a caregiver is ready to monitor delivery windows, refrigeration needs, and nursing visits, this operation can feel reliably human in a field where tone and availability matter. In short, it serves well for patients whose medical needs are steady, who value genuine caregiver engagement, and who can stay on top of logistics to prevent lapses in service.
Those who cannot tolerate scheduling drift, missing items, or the risk of medication being delivered warm or water-damaged should consider alternatives. The most serious red flags center on refrigerated medications arriving late, at the wrong time, or not at all, and on a pattern of outsourced staff with inconsistent performance. Families should seek providers with guaranteed in-house drivers, predictable nurse teams, strict adherence to med instructions, and a proven track record of timely, transparent communication. If a care plan hinges on flawless medication handling and consistently respectful bedside care, a different option may be safer.
On the upside, several reviewers report excellent customer service. Reordering supplies is described as easy, with monthly outreach that demonstrates attention to stock levels and a willingness to help. A few patients have experienced genuine kindness and attentive care during visits, and some praise the company's ongoing accessibility. This non-clinical support layer matters for reducing caregiver stress and ensuring supplies don't run short, a meaningful comfort for people living with chronic conditions who rely on regular infusions.
Yet the most troubling themes center on safety and reliability. Multiple accounts describe forgotten or late deliveries, wrong days or times, and medications left in adverse conditions, risking undermined treatment efficacy and patient safety. Reports of outsourced nurses who mishandled medications or caused harm underscore a systemic risk that isn't easily addressed by friendly service or quick apologies. The pattern of non-responses to calls or failures to update insurance further erodes confidence. Even when some staff members are praised, the inconsistent experience - who shows up, how they administer IVs, and whether issues are escalated - limits trust in the program unless substantial process improvements are demonstrated.
Putting the positives against the negatives yields a clear calculus. The human touch and administrative conveniences are valuable, but they cannot compensate for core operational risks: delivery accuracy, medication handling, and reliability of nursing support. For families, this means that while the service can be comforting and convenient in stable times, it requires vigilant oversight and a robust contingency plan. If lack of consistent supervision or a need for impeccably timed, temperature-controlled meds exists, the downsides become non-negotiable obstacles rather than mere irritants.
Decision-makers should approach with concrete safeguards if pursuing this option: insist on a written service level agreement detailing delivery windows, temperature control for refrigerated meds, and accountability for missed items; demand in-house drivers rather than contractors; require consistent nurse assignments and clear escalation paths for any medication or insurance issues; and set up regular performance reviews with a rapid remediation timeline. If these safeguards cannot be guaranteed, the prudent choice is to look elsewhere - preferably a provider with a proven track record of dependable medication handling, stable staff, and transparent communication. In the right plan and with strong oversight, New England Life Care can be usable, but only for families prepared to champion the process.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New England Life Care in Concord, NH is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services to ensure the well-being of its residents. The community provides a welcoming and homelike environment where seniors can enjoy their golden years with peace of mind.
The spacious apartments are fully furnished and feature cable or satellite TV, Wi-Fi/high-speed internet access, and an outdoor space for residents to relax and enjoy the fresh air. Each apartment also has a kitchenette for those who prefer to prepare their own meals, but the community also offers restaurant-style dining in a lovely dining room with special dietary restrictions taken into consideration for each resident.
Housekeeping services are provided to ensure that residents have a clean and tidy living space at all times. Additionally, move-in coordination is available to make the transition into the community as smooth as possible for new residents.
New England Life Care understands the importance of maintaining physical health, which is why they offer 24-hour supervision along with assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time and in the correct dosage.
The community also prioritizes mental wellness by offering a mental wellness program that encourages residents to engage in stimulating activities and social interactions. Resident-run activities are organized regularly, providing ample opportunities for seniors to connect with fellow residents and form lasting friendships.
Conveniently located near two cafes, two parks, multiple pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals; New England Life Care ensures that all essential services are easily accessible to its residents.
If you or your loved one is seeking an assisted living community that combines comfort, convenience, and exceptional care services; New England Life Care in Concord, NH is an excellent choice.
New England Life Care is located at 41C Terrill Park Drive, Concord, NH 03301 in Merrimack County, New Hampshire
Bloom And Shine Services
Concord, NH
24/7 staff and comprehensive daily living support with wellness programs and dietary options.
Granite State Independent Living
Concord, NH
Some ongoing caregiver support and opportunities to discuss care needs with staff.
Age At Home
Concord, NH
Fully furnished apartments with 24/7 supervision, medication management, and restaurant-style dining.
No Place Like Home
Concord, NH
Small, home-like setting with 24/7 care and restaurant-style dining.
Havenwood Heritage Heights
Concord, NH
Comprehensive care options (CCRC) with an all-in-one lodge experience and friendly, attentive staff.
Concord Regional Vna
Concord, NH
Small, personalized assisted living with 24/7 supervision, furnished apartments, and dining options.
White Rock Senior Community
Bow, NH
Bright, well-maintained apartments with friendly staff and on-site amenities.
Hillsbrook Village at Allenstown
Allenstown, NH
Supportive, attentive staff in a clean, safe environment with engaging activities.
Maple Leaf Health Care Center
Manchester, NH
Caring staff with good communication and a clean environment.
Funding and Affording Assisted Living: A Thorough Overview
Assisted living facilities provide support for older adults needing help with daily activities without extensive medical care, but their costs can be high and vary by location and services offered. Families often seek various funding options and financial strategies to manage these expenses effectively while considering future needs and potential price increases.
Assisted Living Expenses and Long-Term Care Insurance: A Comprehensive Exploration
The article discusses assisted living expenses, the importance of long-term care insurance in covering these costs, and various financing options, highlighting the need for careful policy review and early planning to address potential needs. It also clarifies common misconceptions about Medicare and private health insurance limitations regarding long-term care coverage.
Securing Financial Support for Assisted Living: A Comprehensive Overview
Assisted living facilities offer crucial support for older adults needing help with daily activities but come with varying and significant costs, which can be financed through personal savings, government assistance programs, long-term care insurance, and home equity options. Professional guidance from experts can aid families in navigating these financial complexities to establish a sustainable budgeting approach for assisted living services.
