Granite State Independent Living

Pros

• The individual expresses hope for better communication and support from the company in meeting their needs.
• There is an intention to address concerns by formally reaching out to the company, indicating a desire for improvement.
• The person appreciates the ability to have meetings with representatives like Donna Potter to discuss care needs.
• They continue to utilize GSIL services, showing a level of reliance on them for in-home respite care despite challenges.

Cons

• The company has been unable to maintain consistent staffing, leaving clients without help for extended periods.
• Workers are frequently lost due to low pay and lack of benefits, making it difficult for clients to rely on anyone.
• Clients experience a lack of communication and support from the company when trying to resolve issues or find replacements.
• There are severe limitations on the services provided, such as restrictions on medicine administration and wound care.
• Overall, the service is perceived as inadequate and unprofessional by those seeking assistance.

Review

The reviews provided express profound dissatisfaction with the quality of care and service offered by a particular in-home care company, reflecting ongoing issues related to staffing shortages, inadequate pay, and a lack of communication. Users highlight their frustrations with the company’s inability to maintain a reliable workforce, citing that many caregivers leave shortly after beginning their employment due to low wages and insufficient benefits. This instability in staffing leads to significant gaps in service delivery, severely affecting clients who rely on consistent support.

A key concern raised by one reviewer is the lengthy period—almost two weeks—during which their mother went without any help or even communication from the company. Despite multiple attempts to seek answers through phone calls, the reviewer found themselves bounced around within the organization, receiving no satisfactory resolution. Such experiences not only highlight poor customer service but also raise questions about the accountability and commitment of staff towards their clients’ needs. The repeated assertion that this situation is unacceptable reinforces a sense of urgency for change within the company's approach to client management.

Compounding these issues is the inadequacy of services rendered by caregivers. One reviewer outlined specific tasks that caregivers could perform or were requested to perform for their family member—tasks such as checking for expired food in the refrigerator, accompanying them to doctor's appointments, grocery shopping, and simply providing companionship. However, they noted limitations imposed on caregivers' abilities—such as not being able to physically touch or administer medication and not being trained for wound care—which further restricts the level of assistance available to clients. This raises concerns about whether caregivers are adequately equipped to meet client needs effectively.

Another point made by reviewers pertains to the insufficiency of attention given when clients do require respite care services temporarily (referred to as "prn" - pro re nata). Although some families continue utilizing GSIL for in-home respite care despite these issues, it is evident that there isn't a seamless experience. Reliance on occasional help does not alleviate worries regarding an unstable workforce; rather, it highlights an inconsistent standard of care where dependability appears compromised.

In light of all these challenges faced by current clients and their families, one user has formally decided to lodge a complaint against the company in hopes that addressing these grievances will prompt necessary changes within its operations. Their intention indicates a desire not only for personal resolution but also for broader improvements that may benefit others experiencing similar hardships.

While some users acknowledge continued use of GSIL services out of necessity or limited alternatives available in home caregiving options, overall sentiments reveal deep frustrations with systemic flaws that need urgent attention—from recruitment practices and employee retention strategies to better training protocols designed specifically for caregiver roles. Without meaningful reform orienting toward employee satisfaction coupled with enhanced service capabilities aligned with client expectations—especially during critical times—the company risks alienating its clientele further while simultaneously exacerbating caregiver turnover rates.

This part of Concord, New Hampshire offers a variety of amenities within close proximity, making it a convenient and accessible location for seniors to consider for living. With several restaurants, pharmacies, cafes, and medical facilities nearby, residents have easy access to essential services. The transportation options include a municipal airport and taxi services for those who may need to travel frequently. In addition, there are places of worship within a few miles distance for spiritual support. The presence of parks like White Park and Grappone Park provides opportunities for outdoor recreation and relaxation. Overall, this area presents a well-rounded environment conducive to senior living with ample resources and recreational options available.

Restaurants

• Arnie's Place (0.7 miles)
• Windmill Family Restaurant (0.7 miles)
• Red Arrow Diner (0.9 miles)
• Olive Garden (0.9 miles)
• McDonald's (0.9 miles)
• Wendy's (0.9 miles)
• Applebee's (1.1 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Apothecary Express (0.9 miles)
• Walmart Pharmacy (1.5 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)

Transportation

• cord Municipal Airport (CON) (0.8 miles)
• Brigham Joe (1.4 miles)

Cafes

• Starbucks (1 miles)
• Revelstoke Coffee (2 miles)

Hospitals

• Convenient Md Concord (1.6 miles)
• Concord Ambulatory Surgery Center (2.1 miles)
• Concord Hospital 5th Floor (3.4 miles)

Places of Worship

• St John The Evangelist (1.9 miles)
• Bow Mills United Methodist Church (3.2 miles)

Physicians

• Concord Hospital Medical Group (2.1 miles)
• Horseshoe Pond Walk-In Clinic (2.1 miles)
• Julian Andrew Dr (2.1 miles)
• Dartmouth-Hitchcock Concord (2.1 miles)
• Concord Gastroenterology Pa (2.1 miles)
• Leyla J. Ghazi, MD (2.1 miles)
• Community Medical Associates (2.1 miles)

Parks

• White Park (2.6 miles)
• Grappone Park (2.7 miles)
• Bear Brook State Park (6.4 miles)
• Rolfe Park (6.8 miles)