33 Christian Avenue, Concord, NH 03301
For more information about senior living options: (866) 208-4318
Overall Review of Havenwood Heritage Heights
Pros
The community is friendly and welcoming to both residents and staff.- Residents enjoy a wide range of activities, including music, walks, and group events.
- The staff are exceptional, attentive, and resident-oriented.
- The facility follows its mission and makes decisions in the best interests of residents and staff.
- Residents have the option to stay busy with committees, clubs, and outings or to relax at home.
- On-site amenities and services—meals, stores, hair salon, library—make daily life convenient.
- The programs department supports resident-driven initiatives and friendship-building opportunities.
- The grounds, cottages, and overall facilities are well kept, attractive, and safe.
Cons
He was concerned there wouldn’t be much to do here.- The nursing-side rooms are small two-bedroom spaces, like those in a smaller, older hospital.
- The costs are very expensive.
- The bathroom is awkwardly placed near the doorway rather than close to the sleeping area.
- There were a few non-critical mistakes in nursing care.
- Mom did not like the room availability near the dining room, which was not available.
Review
Havenwood-Heritage Heights is best suited for seniors who want a lively, resident-driven community with a strong sense of small-town New England life. It works particularly well for independently oriented residents who seek a wide calendar of activities, meaningful social connections, and plenty of on-campus amenities, all with the reassurance of ready help nearby. The campus design and program offerings reward engagement, from chorus and hiking clubs to library access, volunteer opportunities, and regular social events. Couples and long-time residents often stay because the environment feels welcoming, safe, and stable, with a clear emphasis on quality staff and ongoing resident satisfaction.
A thoughtful alternative path becomes relevant for those who prioritize a single-campus, all-in-one living rhythm, simpler room layouts, or lower monthly costs. Some families may prefer a community with closer proximity to dining areas or fewer travel steps between activities and living spaces. Others who need more intensive or specialized medical care, or who insist on very specific apartment configurations, might find that options elsewhere better align with medical needs or layout preferences. Additionally, households seeking a more austere pace or fewer activities may find Havenwood’s robust programing somewhat expansive.
The core strengths, exceptional, resident-centered staff; a genuine sense of community; and a rich slate of programs, consistently offset potential downsides. Staff performance stands out in multiple reviews: attentive care, courtesy, and a readiness to accommodate special requests. Residents routinely describe the atmosphere as unpretentious and welcoming, with a genuine willingness to get involved in committees, theater, or outdoor excursions. Access to on-site stores, salons, libraries, and dining-like experiences reinforces independence while reducing the need for outside errands, which is a meaningful perk for active seniors who prize autonomy.
Where the experience can feel pressed is in the practical realities of size and layout. Some residents note smaller, two-bedroom nursing accommodations in older sections, and a few comment on the awkward placement of a bathroom near the doorway in a studio. These are real considerations for anyone weighing comfort against cost. The multi-campus design adds another layer: while the lodge-style housing can centralize daily life, other residents rely on bus service to reach activities across campuses, which can complicate routine for those who want everything in one walkable footprint. Yet even these caveats are met with candid responses from families who value the community’s longevity, ongoing upgrades, and transparent governance.
Financial practicality also matters. Several reviews acknowledge that Havenwood-Heritage Heights sits at the higher end of the price spectrum, reflecting the breadth of services, amenities, and the quality of care available. That premium is often justified by the depth of programming, the variety of housing options (from cottages to apartment-style living), and the sense of security that comes with a long-tenured leadership team and consistently positive feedback from residents and families. For households with constrained budgets, or those who prioritize sheer space or proximity to dining rooms, it may be prudent to compare alternative communities that deliver a more economical package or differently configured housing.
The decision hinges on weighing social vitality and campus conveniences against layout preferences and cost optics. For families prioritizing an active, connected lifestyle where residents shape programming and staff execute with reliability, Havenwood-Heritage Heights is a compelling fit. For those who desire ultra-short distances to dining or who need more expansive single-floor layouts, or who are operating under tighter financial constraints, alternatives deserve serious consideration. In short, Havenwood-Heritage Heights delivers a proven, resident-anchored experience with strong leadership and a collaborative spirit; it shines brightest for those who want engagement without sacrificing security, and it remains a thoughtful option to advance a well-informed, practical senior-living plan.
650 resident community capacity
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Memory Care
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beautician on-site
Cable or satellite TV
Computer center
Devotional services off-site
Fitness room
Fully furnished
Gaming room
Garden
Guasts at mealtime
Housekeeping services
Indoor common areas
Kitchenette
Laundry
Move-in coordination
Outdoor space
Overnight guests
Private bathrooms
Resident parking
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Manchester (20 miles away)
Community operated transportation
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Special dietary restrictions
Concierge services
Planned day trips
English
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