Concord Regional Vna
Save30 Pillsbury Street, Concord, NH 03301
For more information about senior living options: (844) 490-3973
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Granite VNA is described as providing great service with top-notch care by top-notch staff. The agency is said to go above and beyond, with staff regarded as the cream of the crop. Cindy and Suzanne (nurse and PT) are thanked for their aid, reflecting exceptional care. The nurses and aides visiting homes are generally fantastic, showing professionalism and high-quality service. Concord VNA is described as great. The care is described as kind and compassionate, with excellent communication with the referring physician. Care from Laurie, Liesl, and Amy is gratefully acknowledged.
The organization is disorganized, inefficient, and incompetent. They rushed in to visit a patient without verifying authorization or insurance, wasting time and giving false hope. The intake specialist was incompetent at troubleshooting the appointment issue, and a supervisor was unavailable. Despite multiple calls, there was no callback or appointment, four days later. A staff member named Laura gave inappropriate guidance about birth plans and work, and she tried to override medical advice. Laura was disrespectful and unprofessional and should be fired. The nurses harass families after discharge and give medical advice that contradicts the patient's doctor. The agency appears to care more about donations and funding than patient care, doing less than the bare minimum. End-of-life care provided was terrible, with no compassion or professionalism. A nurse advised not to take a patient to the hospital for a wound, which led to infection and surgery. The scheduling department is horrendous: forgetful, unresponsive, and poor holiday coverage. Scheduling is unpredictable and patients rarely know when staff will arrive; visits are inconsistently scheduled. Some staff have not worn protective masks since COVID-19, raising safety concerns.The collection of reviews presents Granite VNA as an organization that elicits wildly different experiences from patients and families. On one end of the spectrum, there are heartfelt testimonies about exceptional care delivered by capable, compassionate professionals who left a lasting positive impression. On the other end, multiple accounts describe a pattern of chaos, miscommunication, and handling that some families found unsafe or dehumanizing. Taken together, these reviews sketch a service that can be life-changing in the best possible way when it works, but can become a source of significant frustration and risk when it does not.
Several reviews highlight moments of outstanding care. Families praised the dedication and expertise of specific team members, noting that staff like Cindy (a nurse) and Suzanne (a physical therapist) provided "top notch care" and went "above and beyond what is a privilege." There are mentions of kind and compassionate behavior, with phrases such as "Kind, compassionate care, excellent communication with referring physician" and "Caring, dedicated professionals" that suggest strong, effective interactions when the stars align. In some cases, patients described the nurses and aides as generally professional and deeply reassuring, with gratitude for the support they received during difficult recovery periods or for assistance in care planning for aging loved ones. The Concord location also receives positive remarks from some reviewers who called their experience "great" and credited its staff with meaningful, steady care.
Contrasting sharply with these testimonials are a number of troubling experiences that repeatedly surface across reviews. Several accounts describe serious lapses in organization and administration encountered after a patient's hospital discharge. One reviewer recounted an urgent home-visit request made two days after a stroke hospitalization, only to find that the visit was conducted without proper authorization verification and insurance confirmation, leaving the patient and caregiver feeling misled and frustrated. The same account details a labyrinth of disconnected steps: an intake specialist who could not troubleshoot scheduling effectively, a supervisor who was unavailable, and repeated unanswered calls that culminated in days with no callback and no appointment. The pattern described - miscommunication, delays, and a lack of reliable follow-through - appears to recur across multiple posts.
There are also multiple accounts centered on problematic scheduling and inconsistent communication. Reviewers commonly report being surprised by when staff would arrive, with some stating that patients "will never know when they're coming" until a couple of hours beforehand, which complicates any attempt to juggle other appointments. Complaints note that holiday or vacation coverage is poorly planned, leaving clients without needed services. Even when care did happen, some reviewers described brief visits in which nurses did not follow through on promised actions, and others warned about frequent no-shows or last-minute changes that eroded trust. These scheduling issues appear to undermine the overall quality of care and contribute to a perception of unreliability.
A number of highly specific and emotionally charged criticisms center on individual staff members and conduct. Notably, several reviews allege harassment and inappropriate behavior by a nurse named Laura, describing calls to schedule visits with insufficient notice, attempts to override medical advice given by doctors, and even threats directed at patients or their families. The allegations extend to claims of pressure to alter birth plans, inappropriate medical guidance to new parents about infant vitamins or feeding, and a broader impression that some staff behaved as if they held more authority than a physician. In addition, there are accusations that a staff member could remotely trigger external oversight agencies (such as DCYF) inappropriately. Taken together, these lurid specifics contribute to a perception of dangerous professional boundaries being crossed and a deep loss of trust in the agency's representatives.
Beyond these single-person concerns, several reviews express a sense that the organization's core mission - providing compassionate, competent care - has been undermined by systemic issues. Several accounts argue that the agency's focus appears skewed toward fundraising or administrative tasks at the expense of patient-centered care, with claims that staff are more concerned with collecting donations than with delivering essential services. There are even strongly worded warnings about end-of-life care, where the emphasis on compliance and reputational risk seems to have overshadowed genuine empathy for patients and families facing dire situations. Such statements underscore a fear that vulnerable patients could be left underserved or mishandled in critical moments.
Despite the negativity some reviewers express, there are additional testimonials that acknowledge long-standing relationships and positive experiences over extended periods. A few patients describe having relied on the agency for many years, noting that continuity of care and the presence of trustworthy staff can make a profound difference. In one poignant example, a friend who had been receiving home care for roughly two decades faced a sudden end to services, resulting in a severe risk scenario that the reviewer framed as abandonment. The fear expressed in that account - about leaving a highly vulnerable person without regular care - highlights how essential reliable scheduling and dependable staffing are to those who depend on these services, especially during crises like COPD, oxygen dependence, or post-stroke recovery.
In sum, the picture that emerges is not simply "good vs. bad." It is a portrait of a service with extraordinary potential when exemplary staff are present and well-supported, tempered by consistent and widespread concerns about disorganization, unreliable scheduling, and some frightening accounts of staff behavior. For Granite VNA to fulfill its promise, these reviews suggest a need to tighten intake and coordination processes, improve scheduling reliability and transparency, ensure strict adherence to medical guidance, and establish clearer boundaries and professional conduct standards for all staff. When appears to work smoothly, the experience is nothing short of transformative; when it does not, the consequences can be serious and emotionally draining for patients and their families.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (18 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Concord Regional VNA in Concord, NH is a premier assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and home-like environment, with fully furnished apartments that include cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.
Residents have access to a dining room where they can enjoy delicious meals prepared by the community's professional chefs. Special dietary restrictions are accommodated to ensure that each resident's nutritional needs are met.
Concord Regional VNA prioritizes the well-being of its residents by offering various care services such as 24-hour supervision, assistance with activities of daily living, bathing, dressing, and transfers. The experienced staff also assists with medication management and provides specialized diabetes diets when necessary.
To promote mental wellness and social interaction, the community offers resident-run activities as well as scheduled daily activities. Residents can also engage in reading at the small library or spend time outdoors in the garden or other outdoor spaces.
Concord Regional VNA is conveniently located near two cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals. This accessibility ensures that residents have easy access to essential amenities and services within close proximity.
Overall, Concord Regional VNA provides a supportive and enriching environment where residents can maintain their independence while receiving personalized care and assistance whenever needed.
Concord Regional Vna is located at 30 Pillsbury Street, Concord, NH 03301 in Merrimack County, New Hampshire
Concord Regional Vna on seniors.fyi includes 6 photos including images showing building, parking, entrance, modern architecture, office, architecture, exterior, windows, and more.
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Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
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