Harris Hill Center

Pros

• The facility made the resident feel at home in a private room, which was especially beneficial for someone with dementia.
• The nursing staff, particularly the LPNs, were admired for their care and attention to the residents.
• The center is considered one of the better options for elder care in Concord, particularly for short-term rehabilitation.
• The rooms were noted to be kept clean and well-maintained.
• Residents can often enjoy a comfortable atmosphere that makes them feel secure and cared for.

Cons

• The facility is not trained to provide adequate care for individuals with dementia, leading to a nightmare experience for families.
• There are consistent issues with cleanliness, as the place is described as disgusting, filthy, and smelly.
• Staff frequently forget to deliver meals to patients and do not respond promptly to call buttons for assistance.
• Administration and nursing staff appear unqualified or confused when dispensing medications, raising safety concerns.
• The facility has poor communication and customer service, leaving families feeling ignored and unsupported in addressing their loved ones' needs.
• Patients must wait excessively long periods (up to half an hour) for assistance from staff members.
• The food quality is poor, being described as greasy and unsuitable for specific dietary needs.

Review

The reviews of the care facility, often referred to as HH, present a stark and divisive array of experiences that highlight both the severe shortcomings and occasional glimpses of commendable care within the establishment. Many families report distressingly inadequate support for loved ones suffering from conditions such as dementia. A recurring theme among dissatisfied reviewers is a lack of proper training among staff members to effectively handle those with behavioral issues associated with dementia. Multiple complaints were filed by family members about the unprofessional behavior exhibited by various staff levels, from nursing to administration, indicating an alarming gap in quality care and communication.

Horrifyingly detailed accounts reveal unsatisfactory living conditions for patients. Several reviewers described the environment as "disgusting," "filthy," and "smelly," painting a picture of neglect that raises serious concerns about hygiene standards at HH. Issues like bloody sheets going unchanged for days, forgotten meals, and unfulfilled requests for essential items underscore a troubling pattern of inattentiveness towards residents' basic needs. In one particularly harrowing instance, a patient was left waiting for assistance to use the bathroom late at night only to suffer an accident due to lack of response from caregivers. Such incidents evoke fears about neglect—a fear echoed by many who felt compelled to constantly monitor their loved ones due to the unreliable nature of staff responses.

On the other end of this spectrum are some positive experiences shared by families who found solace in their loved ones receiving compassionately delivered care despite systemic flaws. One reviewer reflected on exceptional warmth provided by staff who fostered a sense of home for their elderly mother, particularly appreciating how much attention was given to maintaining her comfort level while in a private room due to her dementia. Such anecdotal evidence suggests that there may exist pockets of adequate care practices within this facility; however, these instances seem overshadowed by numerous critiques regarding overall management quality and consistency in service delivery.

Serious concerns regarding medication administration circulated among multiple reviewers who noted instances where medications were improperly handled or dosages dangerously miscalculated—incidents that not only raised eyebrows but also instilled fear among families reliant on professional healthcare support during vulnerable times. In one alarming report, nurses seemed unconcerned while joking about delivering potentially lethal double doses—an action that reflects both negligence and a chilling dismissal of potential consequences affecting patient safety. It is critical for any medical facility to maintain rigorous standards around medication dispensing; lapses here could have dire implications for patients’ health outcomes.

Concerns extend not only toward emergency medical situations but also encompass broader issues related to staffing levels and responsiveness across all departments within HH. Many families reported experiencing long wait times when seeking assistance or services, which often stretched up to 30 minutes or more—a frustrating delay especially pertinent when immediate help is needed for older adults dealing with various health challenges. The failure to adequately address patient needs can create an atmosphere where loved ones feel trapped between helplessness and frustration while navigating their relatives' daily care routine.

In terms of overall environment suitability, contradictions arise regarding the living arrangements offered at HH compared to other local facilities—even those labeled more luxurious yet intense in scope than what some elders might require at advanced ages or during rehabilitation periods post-hospitalization. Reviewers noted that while there seems to be an understanding on-site pertaining toward cleanliness practices relative mainly towards private rooms versus shared accommodations—the aspect still remains contentious if permanent stays necessitate shared spaces devoid entirely of certain dignity amenities like individual bathrooms.

Ultimately, selecting suitable long-term care options requires diligent research into available facilities complete with comprehensive feedback—whether it be glowing testimonials highlighting genuinely caring moments against prevailing sentiments revealing unsettling truths lurking beneath surface-level interactions needing keen observation amidst bright promises crafted by marketing pursuits rather than rooted in lived experiences behind closed doors at these healing places intended primarily provide refuge during life’s twilight years fraught with uncertainty through compassionate engagement wherever possible!

This part of Concord, New Hampshire offers a convenient and accessible location with a variety of amenities that cater to seniors. With multiple primary care physicians, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. In addition, there are several restaurants nearby offering diverse dining options, as well as cafes for socializing and enjoying a cup of coffee. The area also boasts parks such as White Park and Grappone Park for leisurely strolls or picnics in nature. For those looking to travel, Concord Municipal Airport is just a short drive away. Overall, this neighborhood provides a balanced mix of healthcare facilities, dining options, recreational spaces, and transportation services for seniors seeking a comfortable and convenient living environment.

Physicians

• Dartmouth-Hitchcock Concord Primary Care at Pillsbury Street (0.1 miles)
• Concord Hospital Medical Group (0.5 miles)
• Arvin Steve (1 miles)
• Concord Otolaryngology Head & Neck Surgery Prof Association (1.1 miles)
• Alliance Audiology (1.1 miles)
• Kalnoki Kis Emese MD Emese Kalnoki, MD (1.4 miles)
• Concord Urology (1.4 miles)

Pharmacies

• Rite Aid (0.4 miles)
• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1 miles)
• Rite Aid (1.4 miles)
• The Prescription Center (1.4 miles)
• Apothecary Express (1.9 miles)
• Rite Aid (2 miles)

Restaurants

• KFC (0.4 miles)
• Tucker's (0.4 miles)
• The Common Man (0.4 miles)
• McDonald's (0.5 miles)
• Hermanos Cocina Mexicana (0.9 miles)
• T-Bones (1 miles)
• Dos Amigos Burritos (1 miles)

Places of Worship

• St John The Evangelist (0.6 miles)
• Bow Mills United Methodist Church (1.3 miles)

Cafes

• Revelstoke Coffee (1.1 miles)
• Starbucks (3.1 miles)

Hospitals

• Convenient Md Concord (1.2 miles)
• Concord Hospital 5th Floor (1.5 miles)
• Concord Ambulatory Surgery Center (2 miles)

Parks

• White Park (1.3 miles)
• Grappone Park (1.8 miles)
• Rolfe Park (6.7 miles)
• Bear Brook State Park (7.7 miles)
• Donati Memorial Park (7.9 miles)

Transportation

• cord Municipal Airport (CON) (1.6 miles)
• Brigham Joe (2.9 miles)