Harris Hill Center in Concord, NH
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20 Maitland Street, Concord, NH 03301
For more information about senior living options: (844) 490-3973
At Harris Hill Center, the monthly cost for a private room is $7,230, which notably exceeds both the average costs in Merrimack County at $5,145 and the broader state figure of $5,170. This difference reflects not only the premium services and amenities offered by Harris Hill Center but also its commitment to providing a personalized and high-quality living environment for its residents. While the center's rates may be on the higher end compared to local and state averages, they often encompass enhanced care options and accommodations that ensure residents receive exceptional support tailored to their needs.
| Floor plans | Harris Hill Center | Merrimack County | New Hampshire |
|---|---|---|---|
| Private | $7,230 | $5,145 | $5,170 |
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The staff are attentive and responsive to residents' needs. Julia, the social worker, was a delight to work with; Harris Hill should have more people like her. The nursing, physical therapy, and occupational therapy teams, along with the nursing assistants, are caring, compassionate, and goal-oriented. Harris Hill Center offers engaging recreation activities and encourages family visits. The facility is described as clean with a pleasant scent and well-kept interiors. The staff are warm, friendly, and consistently communicate with families about care.
The facility is described as filthy, run-down, and poorly maintained, with odors of urine and feces. The staff are depicted as rude, underqualified, or overwhelmed, leading to poor care and delayed responses. Basic hygiene and daily care are frequently neglected, such as brushing teeth and bathing residents. Residents suffer preventable falls due to insufficient supervision. There are reports of abuse or inappropriate conduct by staff, prompting police investigations. Administration and leadership are criticized as ineffective, with high turnover and calls for the facility to be shut down.Harris Hill Center in Concord is best suited for families who want a small, home?like setting where staff can build real, ongoing relationships with residents and where rehab teams can deliver hands?on therapy in a personal, attentive way. The strongest cases come from families that value frequent communication, visible empathy from frontline caregivers, and a sense that staff genuinely know their loved one's preferences. When staffing is adequate and administration is stable, the atmosphere can feel welcoming, with a source of reassurance that someone familiar is always aware of what's happening. Yet that appeal rests on a fragile foundation, because care quality and safety appear to fluctuate with staffing levels, leadership turnover, and the facility's overall organizational strength.
For those who should seriously consider alternatives, the red flags are simply too persistent to overlook. A substantial volume of reviews highlight unsafe conditions, stalled or incomplete admissions and discharges, and serious lapses in basic daily care. Reports of delays in call-bell response, inconsistent hygiene, and rooms that feel neglected point to a systemic problem rather than isolated incidents. Several families recount administrative turnover and communication gaps that leave relatives in the dark about a loved one's status. For residents with dementia or behavioral challenges, anecdotes about insufficient training and handling suggest this may not be the most suitable environment. In short, if reliability, consistent oversight, and predictable caregiving are nonnegotiable, alternatives deserve a hard look.
The most credible pros center on genuine, person?centered interactions in moments when staffing supports a stable routine. Therapy teams - PT/OT - are frequently praised for their competence and patience, and families often commend nurses and social workers who take extra steps to keep transitions smooth and keep families informed. The facility also receives frequent praise for a warm, welcoming bedside atmosphere and for staff who seem to treat residents like family. When these strengths align with strong leadership and steady daily operations, Harris Hill can deliver meaningful care and a reassuring, homelike feel that families seek for rehab or end?of?life support. Unfortunately, those positives are not universally present, and they do not cancel out the more troubling patterns noted by many reviewers.
The most troubling themes run through a large portion of the feedback: chronic understaffing, inconsistent supervision, and cleanliness concerns that include odors, mold, and clutter. Several residents have been left unattended for long periods, with call bells ignored or answered only after substantial delays. Documentation and discharge planning have, at times, fallen apart, creating avoidable confusion or gaps in medications and follow?up care. Several accounts describe vulnerable patients experiencing falls or neglect, with some families reporting severe care lapses that required external intervention. Administrative instability - multiple administrators over a short span - and reports of miscommunication between frontline staff and families amplify these risks. A few reviews even recount alarming safety incidents that understandably raise questions about the facility's risk management.
For families evaluating next steps, the practical approach is essential. Visit with a critical eye: observe the front desk operations, test how quickly call bells are answered, and seek candid conversations with multiple shifts of staff, including nurses, aides, therapists, and the social work team. Ask for detailed care plans, staffing schedules, and a written outline of discharge procedures. Check whether an RN is on site consistently and whether there is a robust quality-assurance process that escalates concerns. Speak with current residents and family members about daily routines, food quality, and the handling of emergencies. And compare against strong alternatives mentioned by peers - Presidential Oaks or Encompass - along with other reputable options in the region that may offer more consistent staffing, better maintenance, and clearer communication.
Ultimately, Harris Hill Center presents a mixed proposition. For families prioritizing a familiar, people-focused culture and who can tolerate occasional service variability, it can still feel like a caring place where staff form meaningful bonds with residents. But the breadth of safety concerns, documentation lapses, and inconsistent leadership cannot be ignored. If safety, reliability, and predictable quality are primary factors, pursuing alternatives with stronger staffing models and more transparent operations is prudent. Those who decide to proceed should demand a structured, trial?period approach with clear metrics for call response times, hygiene standards, and discharge processes, and should insist on speaking with both current residents and their families to verify that the level of care truly aligns with the expectations set for a loved one's next chapter.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (18 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Harris Hill Center in Concord, NH is a fully furnished assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure residents stay connected and entertained.
Residents can enjoy delicious meals prepared by the staff in the dining room, with special dietary restrictions accommodated. The community also has a kitchenette available for residents who prefer to prepare their own meals. Housekeeping services are provided to keep apartments clean and tidy.
Outdoor space and gardens allow residents to enjoy the fresh air and natural surroundings. Additionally, there are scheduled daily activities to keep residents engaged and active.
The Harris Hill Center offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents take their medications correctly. The community coordinates with health care providers for any necessary medical care, including transportation arrangements for medical appointments.
A mental wellness program is in place to support emotional well-being. Special dietary restrictions are accommodated to meet individual needs.
Conveniently located near two cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals ensure that residents have easy access to essential services.
Overall, the Harris Hill Center is a welcoming assisted living community that provides excellent care services and amenities for seniors looking for support and convenience in Concord, NH.
This part of Concord, New Hampshire offers a convenient and accessible location with a variety of amenities that cater to seniors. With multiple primary care physicians, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. In addition, there are several restaurants nearby offering diverse dining options, as well as cafes for socializing and enjoying a cup of coffee. The area also boasts parks such as White Park and Grappone Park for leisurely strolls or picnics in nature. For those looking to travel, Concord Municipal Airport is just a short drive away. Overall, this neighborhood provides a balanced mix of healthcare facilities, dining options, recreational spaces, and transportation services for seniors seeking a comfortable and convenient living environment.
At Harris Hill Center, the monthly cost for a private room is $7,230, which notably exceeds both the average costs in Merrimack County at $5,145 and the broader state figure of $5,170. This difference reflects not only the premium services and amenities offered by Harris Hill Center but also its commitment to providing a personalized and high-quality living environment for its residents. While the center's rates may be on the higher end compared to local and state averages, they often encompass enhanced care options and accommodations that ensure residents receive exceptional support tailored to their needs.
Harris Hill Center is located at 20 Maitland Street, Concord, NH 03301 in Merrimack County, New Hampshire
Harris Hill Center on seniors.fyi includes 7 photos including images showing interior, dining, windows, living room, kitchenette, natural light, decor, bathroom, and more.
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