Harris Hill Center in Concord, NH
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Information last verified:
20 Maitland Street, Concord, NH 03301
For more information about senior living options: (844) 490-3973
At Harris Hill Center, the monthly cost for a private room is $7,230, which notably exceeds both the average costs in Merrimack County at $5,145 and the broader state figure of $5,170. This difference reflects not only the premium services and amenities offered by Harris Hill Center but also its commitment to providing a personalized and high-quality living environment for its residents. While the center's rates may be on the higher end compared to local and state averages, they often encompass enhanced care options and accommodations that ensure residents receive exceptional support tailored to their needs.
| Floor plans | Harris Hill Center | Merrimack County | New Hampshire |
|---|---|---|---|
| Private | $7,230 | $5,145 | $5,170 |
The staff are loving and patient. The care is attentive and caring. The meals looked good and the father enjoyed the food. Erin consistently makes time to talk with families. The staff are amazing, warm, and friendly, and they welcome families. The facility is clean and has a calm, welcoming atmosphere. The nursing staff receive high praise.
The facility is filthy and run down, with outdated equipment that frequently doesn’t work. The staff are often rude and appear to hate their jobs, creating an uncomfortable, unwelcoming environment. It is chronically understaffed, resulting in long wait times and unaddressed call bells. Residents' basic needs, such as hygiene, bathing, and turning, are neglected or delayed. Moldy ceilings, stained tiles, and a persistent odor of urine and feces are reported. Administration is described as despicable with poor leadership and a lack of communication. There have been safety lapses, including multiple falls and concerns about supervision and medical errors. Meals and medications are late or insufficient, and discharge meds are sometimes missing. Allegations of inappropriate touching and other abuse have been reported. The facility is repeatedly called a "hell hole" and urged to be shut down.Harris Hill Center in Concord, NH is best suited for families seeking a small, homey rehabilitation and post-acute care environment where staff-to-resident interactions are a clear priority. The community tends to reward seniors who value attentive, personable care and regular family involvement, along with a focus on daily routines, meals, and social connection. It can work well for those who want a place to recover after surgery or a decline where consistent caregivers are appreciated and where a familiar, family-like atmosphere matters more than upscale amenities. Those weighing options for long-term dementia care, very high-acuity needs, or a facility with pristine, modern infrastructure should look at alternatives and compare how those priorities are met elsewhere.
On the positive side, the strongest argument for Harris Hill is the frontline staff culture. Numerous accounts highlight caring, patient, and devoted caregivers who know residents by name, respond to needs, and communicate with families. Rehab-focused families repeatedly praise the therapists, nursing team, and aides for their professionalism and compassion, with several residents appearing to thrive under individualized attention. The social-work and transition teams are singled out for guidance through the care continuum, and there are poignant notes about family members being welcomed, involved, and kept informed. Even practical bits, like allowing pet visits and providing meals that residents enjoy, surface as meaningful comfort to families navigating recovery and transitions.
These visible strengths, however, do not erase a long list of substantive concerns raised by many families. The most consistent and troubling themes center on understaffing and inconsistent availability, which translate into long wait times for help, missed calls, and uneven attention to basic daily needs. Cleanliness and upkeep are frequently flagged as issues, with reports of rooms and common areas not meeting expectations, odors, and outdated infrastructure. Communication about care plans and discharge logistics can be uneven, and in some cases families describe witnessing or hearing about lapses in medication administration, patient hygiene, or safety oversight. Taken together, these questions about daily operation and risk management temper the otherwise evident warmth of the caregiving staff.
In weighing pros against cons, the central calculus comes down to the residency’s purpose. For families prioritizing rehabilitative progress, human connection, and ongoing family communication, Harris Hill can deliver meaningful value: staff who care, a supportive nursing and therapy team, and a culture that strives to treat residents with dignity. Yet for those whose nonnegotiables include flawless cleanliness, consistently rapid response to alarms, robust infection control, and highly reliable administrative functioning, the downsides can feel prohibitive. The presence of frequent, high-severity complaints, from basic care neglect to safety emergencies and even allegations of mistreatment in some reviews, cannot be dismissed, and they rightly push families to question whether the risk-to-benefit balance holds for their loved one.
Alternatives deserve serious consideration, especially for residents with dementia or behavioral challenges, or for families seeking more predictable administration and maintenance of high safety standards. A number of reviewers explicitly suggest looking at other Concord facilities such as Presidential Oaks or Encompass, where conditions and staffing patterns may align more closely with different expectations for long-term care and specialized memory care. Several critiques also flag that management turnover and corporate oversight can complicate accountability, a factor that families should directly probe during tours and in discussions with discharge planners or social services coordinators. If a specific care philosophy, rigorous supervision, continuous RN presence, or consistently spotless environments, is nonnegotiable, these are legitimate reasons to widen the search.
In practice, families evaluating Harris Hill should adopt a deliberate, data-driven approach. Schedule candid tours and insist on speaking with recent residents and their families, not only the front-line caregivers but the unit manager and the administrator. Request current staffing ratios by shift, review the most recent incident and discharge logs, and observe call-bell response times firsthand. Ask about the involvement of a registered nurse on the floor, medication administration practices, and systems for maintaining resident hygiene and laundry. Investigate the condition of rooms and common areas, and verify the facility’s remediation plan for any recurring environmental concerns. Given the experiences captured in the reviews, a well-structured inquiry into governance, communication channels, and quality assurance will determine whether Harris Hill’s strengths can counterbalance its notable vulnerabilities for a given loved one. For families whose priorities align with strong interpersonal care and a robust rehab pathway, Harris Hill remains a credible option; for others, it is prudent to pursue alternatives that promise steadier operations and a more consistently pristine environment.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (18 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Harris Hill Center in Concord, NH is a fully furnished assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to ensure residents stay connected and entertained.
Residents can enjoy delicious meals prepared by the staff in the dining room, with special dietary restrictions accommodated. The community also has a kitchenette available for residents who prefer to prepare their own meals. Housekeeping services are provided to keep apartments clean and tidy.
Outdoor space and gardens allow residents to enjoy the fresh air and natural surroundings. Additionally, there are scheduled daily activities to keep residents engaged and active.
The Harris Hill Center offers 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure residents take their medications correctly. The community coordinates with health care providers for any necessary medical care, including transportation arrangements for medical appointments.
A mental wellness program is in place to support emotional well-being. Special dietary restrictions are accommodated to meet individual needs.
Conveniently located near two cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals ensure that residents have easy access to essential services.
Overall, the Harris Hill Center is a welcoming assisted living community that provides excellent care services and amenities for seniors looking for support and convenience in Concord, NH.
This part of Concord, New Hampshire offers a convenient and accessible location with a variety of amenities that cater to seniors. With multiple primary care physicians, pharmacies, and hospitals in close proximity, residents can easily access healthcare services. In addition, there are several restaurants nearby offering diverse dining options, as well as cafes for socializing and enjoying a cup of coffee. The area also boasts parks such as White Park and Grappone Park for leisurely strolls or picnics in nature. For those looking to travel, Concord Municipal Airport is just a short drive away. Overall, this neighborhood provides a balanced mix of healthcare facilities, dining options, recreational spaces, and transportation services for seniors seeking a comfortable and convenient living environment.
At Harris Hill Center, the monthly cost for a private room is $7,230, which notably exceeds both the average costs in Merrimack County at $5,145 and the broader state figure of $5,170. This difference reflects not only the premium services and amenities offered by Harris Hill Center but also its commitment to providing a personalized and high-quality living environment for its residents. While the center's rates may be on the higher end compared to local and state averages, they often encompass enhanced care options and accommodations that ensure residents receive exceptional support tailored to their needs.
Harris Hill Center is located at 20 Maitland Street, Concord, NH 03301 in Merrimack County, New Hampshire
Harris Hill Center on seniors.fyi includes 7 photos including images showing interior, dining, windows, bedroom, healthcare, painting, place settings, living room, and more.
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