Ovation Heartwood Preserve in Omaha, NE
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Information last verified:
808 Conagra Drive #400, Omaha, NE 68102
For more information about senior living options: (844) 490-3973
Ovation is amazing and a class all by itself. Ovation truly lives up to its name; residents are not only cared for but cared about. The staff greet residents with heartfelt smiles and genuine warmth. There’s a real connection between staff and residents, built on kindness and compassion. Mealtimes are shared experiences, with staff engaging residents and making them feel involved. The facility is beautiful and the community feels warm and welcoming. The care team is attentive, professional, and respectful. The food is fantastic, and residents are thriving. The staff call residents by name and provide reassurance with a personal touch. Ovation is raising the bar for retirement communities and strives for excellence.
They described the place as awful, saying they were kept in memory care for about 1.5 years and charged $8,200 a month without knowing the amount, and were not allowed to leave. They claimed the inner workings were a mess and accused Collette of lying, saying the facility overbuilt and was financially hurting. They stated the staff were careless, noting times when call buttons went unanswered and residents’ needs weren’t understood. They criticized communication, noting staff promised to call back but never did and describing the job application process as terrible. They said the place is going down and that they wouldn’t want their dog living there. They indicated they would not recommend Ovation.Ovation Heartwood Preserve in Omaha is best suited for families seeking a warm, relationship-driven assisted-living neighborhood with a clearly strong memory-care option. The community’s most compelling value story centers on engaged, personable staff who deliver attentive, person-centered care, and on a living environment where social programming and dining are genuinely emphasized. For families confronting memory-care needs, Ovation’s Meadowlark wing, described as the female-only side of memory care, has produced standout outcomes, with residents staying actively involved in activities and showing meaningful improvements in well-being. The overall tone across multiple encounters is that this is a place where care partners know residents by name, treat them with dignity, and cultivate moments that feel authentic and caring.
That said, certain realities warrant careful consideration. Potential residents or families who prize absolute transparency in pricing and a consistently friction-free administrative process may want to explore alternatives. A recurring concern in the feedback pool is financial clarity and billing practices, including anecdotes about unexpected or poorly communicated costs. Additionally, while the staff generally receive high praise, there are credible reports about gaps in communication, delayed responses to call buttons, and some frustration with administrative workflows. If ease of process, predictable pricing, and rock-solid, impeccable responsiveness are non-negotiables, it pays to compare Ovation against other local options with proven performance in those areas.
The strongest pros, genuine warmth from staff, daily interactions that feel thoughtful rather than transactional, and a culture where residents are “spoken to by name” and engaged in meaningful activity, offset many of the programmatic drawbacks. Families repeatedly note how activities are woven into daily life, how food is framed as more than sustenance, and how staff members go beyond duty to create moments of connection. The Meadowlark memory-care experience, in particular, stands out for families whose loved ones benefit from structured routines, social engagement, and specialized attention. When care teams demonstrate this level of attentiveness, concerns about communication gaps can feel less daunting, because the core promise, residents are known, valued, and cared for, remains clearly intact.
Yet the caveats cannot be dismissed. The most salient risk is inconsistency in the back-end processes that influence the resident and family experience. Positive day-to-day care can be overshadowed if families encounter opaque pricing structures, surprise fees, or slow, incomplete feedback loops after inquiries or requests. Add to that the impression of internal financial strain or overbuilding concerns voiced by critics, and the decision becomes less about the day-to-day care and more about long-term confidence in governance and financial stability. These elements matter because a high-quality caregiver team can sustain a good environment, but only with reliable administration behind the scenes.
For families evaluating options, the practical path is clear: demand a candid, itemized pricing plan and review it line by line with someone who can explain every line item. Schedule unhurried visits that include direct interactions with front-line caregivers, a tour of Meadowlark, and observation of mealtime and activity programming. Ask to see recent activity calendars, sample menus, and resident engagement records. Speak with current families about communication experiences and request concrete examples of how concerns were handled. Compare with nearby communities on staffing ratios, incident response times, and governance transparency. The goal is to separate a truly resident-first culture from a strong marketing narrative and to ensure the financial and operational framework supports long-term peace of mind.
In the final assessment, Ovation Heartwood Preserve delivers a compelling option for families who prize warmth, connection, and a genuinely strong memory-care offering. It excels at creating a home-like atmosphere where residents are seen, heard, and actively involved. However, it is not without potential friction points around pricing transparency and administrative communication. If those issues are managed well, if the family can obtain clear, upfront cost disclosures and consistent responsiveness, the community stands out as a practical, well-founded choice for a loved one who values personal attention and meaningful daily engagement. For others, particularly those who cannot tolerate ambiguity around costs or who require near-immediate problem-solving from staff, exploring alternatives with a track record of pricing clarity and steady operations may be prudent.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Eppley Airfield (4 miles away)
Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ovation Heartwood Preserve is an assisted living community located in Omaha, NE. We offer a range of care services including independent living and memory care. Our community is designed to provide a comfortable and supportive environment for our residents.
The amenities at Ovation Heartwood Preserve are designed to enhance the overall living experience. Residents can enjoy cable or satellite TV in their fully furnished apartments, as well as access to a dining room and restaurant-style dining options. Housekeeping services are provided to ensure that residents have a clean and tidy living space. Outdoor spaces such as gardens are available for residents to relax and enjoy the fresh air.
We strive to make the transition into our community as easy as possible, offering move-in coordination services. Residents have access to transportation arrangements for non-medical needs, including transportation to doctors' appointments. Wi-Fi/high-speed internet is also available throughout the community, allowing residents to stay connected with loved ones.
Our care services include 24-hour call systems and supervision to ensure the safety and well-being of our residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by our trained staff. We also offer specialized memory care programming for residents with mild cognitive impairment.
Dining at Ovation Heartwood Preserve caters to special dietary restrictions, ensuring that all residents can enjoy delicious and nutritious meals. Resident-run activities and scheduled daily activities encourage socialization and engagement among our residents.
Our community is conveniently located near various amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals.
At Ovation Heartwood Preserve, we prioritize providing compassionate care in a welcoming environment where individuals can thrive.
Ovation Heartwood Preserve is located at 808 Conagra Drive #400, Omaha, NE 68102 in Douglas County, Nebraska
Ovation Heartwood Preserve's comprehensive features are designed to support residents with dementia or Alzheimer's disease through tailored care and a focus on enhancing their daily quality of life. Assistance with dressing and bathing promotes dignity and self-esteem, while medication management ensures that residents receive the correct dosages at appropriate times, reducing anxiety around health concerns. Meal preparation and service cater to specific dietary needs, fostering nutrition that can aid in cognitive function. By providing assistance with transfers and activities of daily living, staff help maintain mobility and independence while ensuring safety. The 24-hour supervision gives families peace of mind, knowing their loved ones are monitored at all times. The mental wellness program fosters engagement and social interaction, which are vital for emotional health, while specialized memory care programming addresses the unique challenges faced by individuals in varying stages of cognitive decline. Collectively, these elements create a nurturing environment that aligns with the needs of residents, allowing them to thrive despite their conditions.
Ovation Heartwood Preserve on seniors.fyi includes 3 photos including images showing interior, living room, decor, outdoor, patio, pergola, aerial view, landscaping, and more.
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