Oakland Heights
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207 S Engdahl Ave, Oakland, NE 68045
For more information about senior living options: (844) 490-3973
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They ask others to pray for the residents and staff. They express care for the residents and staff. They emphasize the importance of the residents' and staff's well-being.
They were DNR'd for giving 8+ hours of advance notice that they couldn't make the shift. The person who answered the phone had an absolutely disgusting attitude. They were told they'd never be back there again. They feel they dodged a huge bullet because of the nasty attitude. They can only imagine how CNAs are treated there based on that interaction.A recent account from someone who was trying to pick up work through an agency paints a stark picture of a rough first impression that left a lasting impression far beyond a single shift schedule. The reviewer describes a situation that started with a simple logistical hiccup - an hour or two of advance notice that they wouldn't be able to make it to a scheduled shift. What followed, however, was something they characterized as a DNR response from the agency, a reaction so off-putting that it fundamentally changed how they view the place and the people who work there. The tone suggests that this wasn't about one missed shift; it felt more like a demonstration of how the agency handles communication and expectations, and it didn't bode well for what another caregiver or resident might experience.
The core incident centers on the way the person who answered the phone behaved. The reviewer describes the phone call not just as unhelpful, but as actively disagreeable, labeling the interaction with a strong negative judgment that went beyond business conduct. The key moment captured in the account is a blunt, disquieting line: "what's your name? Oh okay you'll never be back here again." The combination of a curt tone, a dismissive attitude, and a public-facing message that suggested permanent exclusion left a sour impression. It wasn't just a hiccup in customer service; it felt like a display of contempt that could erode trust in the entire operation.
From the reviewer's perspective, that moment wasn't merely about personal inconvenience; it was alarming because it suggested the potential treatment of others within the organization. They linked the receptionist's nastiness to a broader fear: if the front-line staff respond that way, how might they treat the CNAs and the other direct-care workers who are essential to daily care? The implication is that one negative encounter could be a window into a larger culture - one where communication, respect, and empathy don't get the attention they deserve. In short, what began as a simple scheduling clash became a worry about workplace dynamics and the daily reality for caregivers who are already under pressure.
The reviewer chooses to frame the experience as a cautionary tale about the environment surrounding caregiving and shift work. The unpleasant interaction served as a tangible reminder that interpersonal treatment at the point of contact can influence perceptions of safety, reliability, and dignity in a setting that cares for vulnerable residents. This wasn't just about roles or titles; it was about the basic respect we owe to people who are relying on that system for their livelihood and their residents' well-being. The fear voiced by the reviewer is that if respect isn't demonstrated in small, customer-facing moments, it may ripple into how CNAs are valued, supported, and treated during their shifts.
Despite the frustration and disappointment, the reviewer closes with a compassionate note. They express a genuine concern for the residents and the staff who endure demanding days and challenging situations, asking readers to pray for them. The sentiment carries forward into a broader reflection: that the welfare of residents hinges not only on medical care but on the quality of human interactions that underpin every shift, every call, and every arrangement. The plea to keep residents and staff in mind emphasizes the human stakes involved when a facility or agency falls short in communication and courtesy.
In the end, the experience is presented as a missed opportunity rather than a mere personal grievance. The reviewer felt they dodged more than an inconvenient cancellation; they felt they dodged a larger issue that could have impacted their willingness to work with the agency again and, more importantly, could have reflected poorly on the care environment surrounding residents. The account invites readers to consider how front-line interactions mirror the deeper values of an organization and why simple acts of courtesy and professional regard matter so much in a field that is built on trust, reliability, and compassionate care. It's a reminder that every contact point - from the first phone call to the shift handoff - affects how care is delivered and how hopeful the residents and their families can remain for the future.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Oakland Heights in Oakland, NE is an assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides devotional services off-site for those who seek spiritual fulfillment. The indoor common areas are designed to foster social interaction and provide comfortable spaces for residents to relax and engage with one another.
One of the key care services offered at Oakland Heights is diabetic care, ensuring that residents with diabetes receive proper monitoring and assistance with medication management. This specialized care helps promote the health and well-being of those living with diabetes within the community.
In terms of activities, Oakland Heights organizes devotional activities offsite, giving residents the opportunity to nurture their spiritual needs outside of the community setting. These off-site outings provide a change of scenery and allow residents to connect with their faith in a meaningful way.
Additionally, Oakland Heights benefits from its convenient location near various amenities in the surrounding area. There is a café nearby for residents who enjoy dining out or meeting friends for a cup of coffee. A pharmacy is also conveniently located nearby, making it easy for residents to access their medications or other healthcare products. For medical needs, there is a physician's office nearby as well as two hospitals in close proximity, ensuring that residents have access to quality healthcare when needed.
Overall, Oakland Heights offers a comfortable and supportive environment for seniors seeking assisted living in Oakland, NE. With its range of amenities, specialized care services, engaging activities, and easy access to nearby amenities and healthcare facilities, this community strives to enhance the overall quality of life for its residents.
Located in Oakland, Nebraska, this part of town offers a variety of amenities and services for seniors looking to settle in a peaceful community. With multiple medical clinics located within close proximity, including Oakland Medical Clinic and Scribner Medical Clinic, residents have access to quality healthcare. Nearby hospitals such as MercyOne Oakland Medical Center provide additional medical support when needed. Several places of worship offer spiritual fulfillment, while cafes like Memories Cafe and pharmacies like Corner Drug cater to daily needs. Restaurants like Dairy King and China Restaurant offer dining options, and parks such as Neligh Park and Timmerman Park provide recreational opportunities for outdoor enthusiasts. Transportation options include U-Haul services and nearby airports like Scribner State Airfield for those who may need travel resources. In sum, this area of Oakland provides a well-rounded environment for senior living with essential services and leisure activities close at hand.
Oakland Heights is located at 207 S Engdahl Ave, Oakland, NE 68045 in Cuming County, Nebraska
Oakland Heights on seniors.fyi includes 4 photos including images showing healthcare, interior, nurse, and more.
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