Sweetwater Park Place

Pros

• Park Place is an amazing place to work.
• Park Place takes amazing care of residents, and its staff are loved by families.
• Park Place is a wonderful place with a great staff.
• Park Place comes highly recommended as a supportive home for loved ones.
• The care at Park Place exceeds expectations; the staff are compassionate and dedicated to residents' well-being.
• The environment at Park Place is clean and welcoming, and the activities team keeps residents engaged.
• The staff at Park Place are friendly, helpful, and professional.
• The therapy and rehabilitation services at Park Place help residents recover and improve.

Cons

• The reviewer describes Park Place as a bad place with safety issues and bad food, noting poor administration and a lack of compassion.
• There were multiple reports of missing money and residents left sitting in urine for hours daily.
• The administration is accused of lying about health conditions, bullying families, and making threats, signaling revengeful behavior.
• The facility is labeled one of the worst in town, with staff who do not treat residents well (except for a few CNAs).
• The reviewer advises trying to move a loved one to another facility due to poor care.
• Short-staffing is mentioned, with overworked staff and delays, including late pain medication and insufficient showers.
• Some reviews claim abusive behavior by staff, including housekeeping, indicating a broader pattern of mistreatment.
• A 100-year-old resident reportedly developed a bed sore due to poor care.
• One reviewer stated the facility took $6,000 and did not refund it, and described the food as horrible with ice-cold meals and minimal fluids.

Review

Park Place appears to be a place that draws a wide range of impressions, from glowing endorsements to sharp criticisms. A sizable portion of reviewers describe it as an amazing, welcoming, and caring environment. They emphasize compassionate staff across roles - nurses, certified nursing assistants, the director of nursing, the administrator, and even the activities team. Several comments highlight a clean, home-like atmosphere and a strong sense that residents are valued. For families with loved ones in rehab or long-term care, these positive voices portray Park Place as a place that can feel like a supportive home rather than a sterile institution.

Many reviews zoom in on the rehab and long-term care experiences, where staff acknowledgement and professional conduct stand out. Specific names come up repeatedly - Bobbie the CNA, Joe the medical tech, Ernie the nurse, Tim the DON - and are associated with attentive, friendly, and effective care. One story describes a hip fracture patient who recovered mobility in roughly three and a half weeks, attributed to the rehab services and the staff's encouragement. Others recount that their loved ones have improved physically and cognitively with Park Place's therapies, and families express gratitude for consistent communication about issues, changes, and progress. Even during the Covid period, some families appreciated being able to visit through windows and the overall continuity of care.

However, the narrative is not one-sided. A notable subset of reviews paints Park Place in a starkly negative light, citing safety concerns, poor administration, and a lack of compassion. Reviewers allege incidents of neglect, abuse, and mismanagement, including claims of residents left sitting in urine for extended periods, financial improprieties, and deliberate misrepresentation of a loved one's health status. Some describe a hostile administrative environment marked by bullying and threats toward families who question care decisions. The intensity of these claims is high, and they contrast sharply with the many positive testimonials, underscoring that experiences at Park Place can be highly variable.

Accessibility and communication also emerge as a mixed theme. One reviewer reports difficulty reaching anyone by phone for a week, highlighting frustrations with responsiveness. In contrast, other comments recount staff who were helpful, courteous, and proactive in answering questions about financial matters and staying in touch with families. A common thread is that the front desk and administrative interactions can feel inconsistent - some days a responsive team, other times a barrier to information. This variability may reflect broader staffing issues or shifts, but it clearly influences overall perceptions of Park Place.

There are also specific, troubling anecdotes about care quality. Some reviewers recount serious lapses: limited showers for residents, the development of bedsores, extended times before staff assisted someone in bed, and complaints about late or insufficient pain management. One account details a 100-year-old mother who experienced inadequate care, including a lack of showers and a bed sore, which left a strong impression of neglect. Another reviewer describes a lengthy period with non-ideal food and frequent requests for basic necessities like milk going unmet. These accounts contribute to a stark contrast with the many positive remarks, illustrating how individual experiences can diverge dramatically within the same facility.

On balance, Park Place emerges as a facility that can deliver high-quality rehab and compassionate daily care to many residents while simultaneously being the source of serious concerns for others. The favorable reviews emphasize friendly, capable staff, clean facilities, engaging activities, and real progress in rehabilitation. The critical reviews raise questions about safety, accountability, and communication, with claims that could have profound implications for trust and peace of mind for families. This spectrum suggests that Park Place may be a good fit for some families and residents, but not for others, depending on individual needs, expectations, and the specific care team involved.

If you are considering Park Place for a loved one, these perspectives offer a nuanced picture to guide your approach. Prospective families might want to book a thorough tour, request to speak with the DON or administrator, and inquire about the staff-to-resident ratios, recent inspection results, and specific care plans for rehab versus long-term care. It could also be valuable to ask about communication protocols, the process for reporting concerns, and how front-desk and administrative support are managed during evenings and weekends. In short, Park Place presents a compelling mix of strengths and concerns, and a careful, first-hand assessment will help determine whether it aligns with a family's needs and expectations.

Physicians

• Sorensen Tyler Kent Md Sorensen Tyler Kent Md Great Falls (0.1 miles)
• Great Falls Holistic (0.1 miles)
• Benefis Sletten Cancer Institute (0.3 miles)
• Great Falls Clinic Immediate Care (0.3 miles)
• Great Falls Clinic (0.3 miles)
• Oral & Maxillofacial Surgery (0.3 miles)
• Benefis Medical Group (0.4 miles)

Hospitals

• Great Falls Clinic Surgery Center (0.2 miles)
• Benefis Healthcare Foundation (0.5 miles)
• Benefis Health System (0.5 miles)
• Benefis West Campus (1.5 miles)
• Great Falls Orthopedic Associates (1.5 miles)
• Benefis Healthcare (2.2 miles)

Pharmacies

• Clinic United Pharmacy (0.3 miles)
• Plaza United Pharmacy (0.4 miles)
• Walgreens (0.8 miles)
• Spectrum Home Solutions (0.9 miles)
• Albertsons Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• Snyder Drug (1.8 miles)

Places of Worship

• Peace Lutheran Church (0.4 miles)
• Faith Lutheran Church (0.8 miles)
• Currents Youth & Young Adults (1.2 miles)
• Holy Spirit Catholic Parish (1.5 miles)
• Christs Church of Great Falls (1.5 miles)
• First Church of the Nazarene (1.6 miles)
• Fairview Baptist Church (1.7 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (0.9 miles)
• Morning Light Coffee Roasters (1.3 miles)
• Starbucks (1.8 miles)
• True Brew Espresso (2.2 miles)
• Morning Light Coffee Roasters (2.3 miles)
• Brian's Top Notch Cafe (2.3 miles)

Restaurants

• Charlie's Restaurant (0.7 miles)
• Playground Lounge and Casino (0.8 miles)
• Noodle Express (0.8 miles)
• Sonic Drive-In (1 miles)
• Taco Treat (1 miles)
• McDonald's (1.2 miles)
• Jakers Bar and Grill (1.4 miles)

Parks

• Rainbow Falls (0.9 miles)
• Sunnyside Park (1.3 miles)
• Pinski Park (1.4 miles)
• Everlasting Memories (1.9 miles)
• Heren Park (1.9 miles)
• Carter Park (2.4 miles)

Transportation

• Groves Taxidermy and Firearms (2 miles)
• Waylon's Wildlife Taxidermy (2.2 miles)