Park Manor Retirement Apartments

Pros

• Rachel and Jerri are described as a wonderful team that keeps the building running smoothly and makes it feel like home.
• The staff are pleasant to deal with and kind to residents.
• The building offers amenities such as on-site laundry, gym, dining, 24-hour maintenance, secure parking, and a beauty salon in the lobby.
• The downtown location is excellent and convenient for shops and restaurants.
• Park Manor's history and artwork add to its charm.
• Management has improved and is friendly, and the food program has improved.
• Residents note that the staff care about tenants and create a family-like atmosphere.
• The building provides comfortable studios and one-bedroom apartments.

Cons

• The building is described as full of bed bugs, with extermination expected to take about a year before it's safe to live in again.
• Bed bugs are claimed to have persisted for years, with management allegedly blaming residents.
• The elevator has been inoperative for weeks, making it difficult for disabled residents to access upper floors.
• Staff are described as rude or unhelpful, with maintenance sometimes refused to identify themselves and tenants being charged for repairs.
• An eviction notice was issued and the on-site food program was cut, harming residents who rely on it.
• Naked men wandering the halls are mentioned, with little action taken by staff.
• The place is labeled a "hole in the wall" for low-income housing and described as an unpleasant environment for the elderly and disabled.

Review

Park Manor comes across in these accounts as a place that reflects the people who run it and live in it - the kind of community where you get out of it what you put into it. Several reviewers describe a building that's been home to many for years, an old property with its quirks but also a sense of history and character. The place draws on a mix of HUD housing reality, downtown convenience, and a lived-in feel that makes saying "home" feel earned. Throughout the threads, the recurring theme is that the experience depends a lot on the people at the top and how well the building is managed day to day.

A standout thread across multiple reviews is the impact of the current leadership, especially "Rockstar Rachel" and "Rockstar Jerri." One resident recalls Rachel as a sweet, understanding presence who helped them move in quickly during a difficult moment, and who then grew into a kind, capable manager. Over time, Jerri joined as assistant/occupancy manager, and the two are described as a formidable team who "make it run smoothly" and keep the place feeling like home. Other tenants remember Jamie as the manager who set the tone when they first moved in, and note that management has improved and become more responsive over the years. The overarching sentiment is that respectful communication with management, adherence to the rules, and minimal trouble translate into a smoother, more pleasant experience.

The building's amenities and location are a frequent point of praise. Reviewers emphasize that Park Manor sits in a downtown location with easy access to shops and restaurants, plus a suite of on-site conveniences: a fenced and secure parking lot, on-site laundry, an exercise gym, and multipurpose spaces like party rooms, a large TV room in the lobby, and a spacious dining area. Several residents highlight the historic charm of the place, including artwork by Charlie Russell, and describe a sense of community among residents who feel like family. The on-site dining and meal options are a plus for many, with some noting improvements to the food program and the overall staff hospitality in the dining and kitchen areas. For seniors or those seeking a quiet, supportive environment, the building is frequently framed as a stable option with enough social and practical features to feel comfortable.

Yet, there is no shortage of cautions that remind readers Park Manor is not without serious, ongoing concerns. Bed bugs appear as a recurring and deeply troubling theme in several accounts, described as pervasive and challenging to eradicate. Some tenants report bed bug infestations that persisted for months and even a year, complicating health, hygiene, and daily life to the point of needing relocation or medical attention. A number of reviewers express frustration with how bed bugs were handled, with some feeling that management blamed residents or did not provide adequate timely extermination. The problem is presented as not just cosmetic but as a health and safety risk that undermines trust in the building.

Elevator access and accessibility emerge as another significant issue, particularly for residents who are handicapped or mobility-impaired. Reviews note that the elevator has been down for extended periods, which poses real barriers to attending appointments, navigating the building, and simply moving between floors. While there is a handicapped ramp and some accessible features, the ongoing elevator outages create a sense of instability and exclusion for upper-floor residents and could seriously affect those relying on mobility aids.

Reviews also describe mixed experiences with maintenance and management conduct. While some tenants praise 24-hour maintenance and the responsiveness of staff when issues are reported, others recount difficulties in getting timely repairs, disputes over how repairs are billed, or disagreements with staff behavior. A handful of reviews mention encounters with staff that felt punitive or dismissive, including accounts of eviction-related stress, friction with caregivers, and concerns about entry policies or the handling of residents' rights. The tone across these anecdotes is not uniformly negative, but it is clear that maintenance reliability and respectful, transparent management practices are essential to a positive experience for many tenants.

In sum, Park Manor presents as a place with real promise and genuine comforts for those who align with its structure and community ethos. For many residents, the management team - especially Rachel and Jerri - provides a welcoming, responsive backbone that turns the building into a home, with supportive dining services, accessible amenities, and a sense of belonging among long-term neighbors. On the flip side, persistent challenges such as bed bugs, prolonged elevator outages, and some inconsistent experiences with maintenance and staff behavior temper that optimism. Prospective residents should weigh the affordable, community-driven appeal, the strong leadership narrative, and the visible improvements against the ongoing issues that can significantly affect daily life in an older property. If you're considering Park Manor, it helps to visit, talk directly with management about current pest control plans, confirm elevator access, and assess whether the level of independence and support aligns with your needs and expectations.

Located in the heart of Great Falls, Montana, this neighborhood offers a range of amenities and services that cater to senior residents. With a variety of restaurants within walking distance, including Tracy's 24 Hr Family Restaurant and Harvest Craft Kitchen, seniors can enjoy convenient dining options. Nearby cafes like Electric City Coffee provide a cozy spot to relax and socialize. For medical needs, there are several pharmacies and physicians' offices in close proximity, such as Eye Clinic Of Great Falls P.C. and Indian Family Health Clinic. Additionally, there are places of worship like St Ann's Cathedral and First English Lutheran Church for spiritual support. The neighborhood also boasts several parks like Broadwater Bay Park and Gibson Park for leisurely walks and outdoor activities. With easy access to transportation services like Groves Taxidermy and Firearms, as well as being just a short distance from Benefis Healthcare hospital, this area provides the necessary conveniences for comfortable senior living in Great Falls.

Restaurants

• Tracy's 24 Hr Family Restaurant (0.1 miles)
• The Celtic Cowboy Pub & Restaurant (0.1 miles)
• Harvest Craft Kitchen (0.1 miles)
• Machinery Row (0.1 miles)
• Applebee's (0.2 miles)
• Mighty Mo Brewing Co (0.3 miles)
• Big Bang Pizza (0.3 miles)

Cafes

• Electric City Coffee (0.2 miles)
• Charlie's Corner Cafe MT (0.4 miles)
• Latte Love (0.5 miles)
• Brian's Top Notch Cafe (0.5 miles)
• True Brew Espresso (0.7 miles)
• Morning Light Coffee Roasters (0.7 miles)
• Starbucks (1 miles)

Pharmacies

• Public Drug Co. (0.2 miles)
• Walgreens (1 miles)
• Albertsons Pharmacy (1.1 miles)
• Spectrum Pharmacy (1.1 miles)
• CVS Pharmacy (1.7 miles)
• Albertsons Pharmacy (1.9 miles)
• Walgreens (1.9 miles)

Places of Worship

• Great Falls Rescue Mission (0.3 miles)
• Set Free Christian Fellowship (0.4 miles)
• First English Lutheran Church (0.6 miles)
• St Ann's Cathedral (0.6 miles)
• St Ann's Kitchen (0.6 miles)
• Christian Church In Montana Regional Office (0.8 miles)
• The Lighthouse (0.8 miles)

Physicians

• Eye Clinic Of Great Falls P.C. (0.4 miles)
• Family Practice (0.4 miles)
• Complete Eye Care (0.8 miles)
• Indian Family Health Clinic (0.9 miles)
• Cascade Audiology (1.1 miles)
• Northwest Physicians (1.1 miles)
• Cascade Neurological Surgery (1.1 miles)

Parks

• Broadwater Bay Park (0.4 miles)
• Gibson Park (0.4 miles)
• Carter Park (0.5 miles)
• Riverside Park (0.6 miles)
• Elks Riverside Park (0.8 miles)
• Pacific Trailside Dog Park (0.9 miles)
• Great Falls Dog Park (0.9 miles)

Transportation

• Groves Taxidermy and Firearms (0.8 miles)
• U-Haul Neighborhood Dealer (1.6 miles)
• Waylon's Wildlife Taxidermy (1.8 miles)

Hospitals

• Benefis Healthcare (1.2 miles)