Highgate at Great Falls

Pros

• The staff at Highgate Senior Living is good and caring.
• The facility is clean and well-maintained.
• The caregivers at Highgate in Great Falls have been great and responsive during the COVID-19 pandemic.
• Highgate provides activities for residents, including socially distanced options during the pandemic.
• The staff at Highgate Memory Care in Great Falls is attentive, competent, and goes above and beyond in caring for residents with memory issues.
• Highgate does a good job of providing balanced meals for residents, taking into account specific dietary needs.
• The staff at Highgate are patient, caring, and get residents involved in activities such as horse races and exercise classes.
• The rooms at Highgate provide a pleasant living environment with enough space for movement.
• The food at Highgate is excellent with a great menu to choose from.
• The care from the employees at Highgate is very good.
• Interaction with the staff is excellent.
• family members are impressed with the level of care, attention, competence, and professionalism exhibited by the staff at Highgate. They appreciate the efforts made to keep their loved ones connected during challenging times.

Cons

• The staff at Highgate does not do a good job of informing family members about falls or injuries.
• Activities at Highgate are limited and leave something to be desired.
• The cost at Highgate is higher than expected and the monthly bill was shocking.
• The initial discussion about costs and expectations at Highgate was misleading.
• The move-in process at Highgate was confusing and could have been better organized for family members.
• More support and guidance should be provided to family members during the transition to living at Highgate.

Review

Highgate Senior Living in Great Falls, Montana is praised by multiple reviewers for its caring environment and cleanliness. The staff is highly regarded for their competence and attentiveness to the residents' needs. The rooms are described as nice, and the maintenance of the facility is well-maintained. Despite not being able to see the rooms firsthand due to COVID-19 restrictions, one reviewer expresses that every interaction with their loved one's caregiver has been great.

Highgate Senior Living's handling of COVID-19 protocols is commended by reviewers. The facility has been responsive and proactive in keeping residents safe. Although visitation restrictions have limited family interactions, the staff at Highgate have made efforts to keep residents connected through various means, such as virtual ceremonies and an app that provides updates on daily activities.

Activities provided at Highgate are appreciated by reviewers, though limited due to the pandemic. Special consideration is given to memory care residents who face additional challenges of being confined to their rooms. Socially distanced activities were implemented for a period, with an app informing families of their loved ones' participation in activities like baking cookies or engaging in exercise classes.

Several reviews mention positive experiences with the dining options at Highgate. Ensuring balanced meals for residents with specific dietary needs, such as diabetes management, is important. However, there are some shortcomings in communication regarding injuries or falls that require improvement. Family involvement and advocacy for independence are also encouraged.

The staff's level of care and patience towards seniors with memory issues is highly regarded by a family member whose father was moved from another facility to Highgate Memory Care in Great Falls. The caregivers demonstrate skills in redirecting behavior and exhibit a high level of competency and attention.

Highgate Senior Living's amenities receive mixed feedback from reviewers. While some praise the activity room and courtyard, others mention that activities could be improved upon. The residence rooms are described as good-sized and comfortable.

Despite some initial challenges with the move-in process and unclear billing expectations, overall, the staff at Highgate is commended for their attentiveness and compassion towards residents and families. The facility is often described as feeling like a home environment.

Overall, the reviews of Highgate Senior Living in Great Falls are generally positive. The facility is described as a caring environment with competent staff and well-maintained accommodations. COVID-19 protocols are handled well, and efforts are made to keep residents engaged and connected despite visitation restrictions. Opportunities for improvement include better communication regarding residents' well-being and clarifying billing expectations during the initial stages of transitioning into the facility.

Physicians

• Benefis Sletten Cancer Institute (0.1 miles)
• Benefis Medical Group (0.1 miles)
• Great Falls Clinic (0.2 miles)
• Great Falls Clinic Immediate Care (0.2 miles)
• Benefis Pediatrics (0.2 miles)
• Dale Schaefer, MD (0.2 miles)
• Roberto Amado-Cattaneo (0.2 miles)

Pharmacies

• Plaza United Pharmacy (0.2 miles)
• Clinic United Pharmacy (0.2 miles)
• Spectrum Home Solutions (0.5 miles)
• Walgreens (0.6 miles)
• Albertsons Pharmacy (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Snyder Drug (1.4 miles)

Hospitals

• Benefis Healthcare Foundation (0.2 miles)
• Great Falls Clinic Surgery Center (0.3 miles)
• Benefis Health System (0.3 miles)
• Benefis West Campus (1.5 miles)
• Great Falls Orthopedic Associates (1.6 miles)
• Benefis Healthcare (2.1 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (0.6 miles)
• Morning Light Coffee Roasters (1.1 miles)
• Starbucks (1.6 miles)
• True Brew Espresso (1.9 miles)
• Morning Light Coffee Roasters (2 miles)
• Brian's Top Notch Cafe (2 miles)

Places of Worship

• Peace Lutheran Church (0.4 miles)
• Faith Lutheran Church (0.5 miles)
• First Church of the Nazarene (1.3 miles)
• Currents Youth & Young Adults (1.3 miles)
• Holy Spirit Catholic Parish (1.4 miles)
• Freedom And Liberty Christian Ministry (1.5 miles)
• Fairview Baptist Church (1.5 miles)

Restaurants

• Playground Lounge and Casino (0.5 miles)
• Noodle Express (0.5 miles)
• Charlie's Restaurant (0.7 miles)
• Sonic Drive-In (0.7 miles)
• Taco Treat (0.8 miles)
• McDonald's (1 miles)
• Jakers Bar and Grill (1.2 miles)

Parks

• Rainbow Falls (0.6 miles)
• Sunnyside Park (1.2 miles)
• Pinski Park (1.4 miles)
• Everlasting Memories (1.5 miles)
• Heren Park (1.7 miles)
• Carter Park (2.2 miles)

Transportation

• Groves Taxidermy and Firearms (1.7 miles)
• Waylon's Wildlife Taxidermy (1.8 miles)