Highgate Great Falls

Pros

• The Highgate staff are described as incredibly kind and understanding, with a genuine concern for residents' well-being.
• The care is consistently noted as five-star, with attentive, compassionate service that preserves residents' dignity.
• The facility is said to put clients first and to be friendly, courteous, and highly professional.
• The environment feels like a family home, making residents feel loved, safe, and welcome.
• The meals are well-prepared, nutritious, and served with restaurant-quality hospitality.
• Leadership and administration are praised for being present, responsive, and devoted to resident care.
• Enrichment activities and social opportunities are highlighted as engaging and enjoyable for residents.
• Maintenance, housekeeping, and support staff are recognized as reliable, personable, and attentive to residents' needs.

Cons

• They were very disappointed in the care.
• The care was lacking.
• As his health got worse, he was moved to the memory care section and that was a nightmare.
• Meals were not timely.
• They did not make sure he was clean, which was the deciding factor in finding a better place for him.
• This place was all about making a profit and not about giving good care to the elderly.

Review

Highgate Great Falls is best suited for families that prize a warm, family-like culture staffed by deeply engaged caregivers who treat residents as if they are part of a close-knit extended family. This community excels for seniors who want meaningful social interaction, steady companionship, and highly attentive care delivered by a large, consistently available team. It shines for memory care and short- to long-term transitions when a resident benefits from visible leadership, daily warmth from staff, and a setting that feels personal rather than clinical. For families seeking a calm, homey atmosphere with robust enrichment and opportunities to participate in their loved one's daily life, Highgate is a strong fit.

Those who may want to consider alternatives are those whose priorities tilt toward highly structured memory-care protocols, extremely tight dining timelines, or a setting with broader campus options and more formalized escalation procedures. A notable minority perspective points to less favorable experiences in memory care, where meals and routines can deteriorate under strain and where the perception of profit orientation intruded on trust. Families who require strict, institution-like predictability, or who need a larger facility footprint with a more obvious, formal hierarchy, may find other communities better aligned with those expectations.

The core strengths consistently cited - staff dedication, accessible leadership, and a genuine sense of family - powerfully offset the downsides cited by the dissenting review. The staff at Highgate are described as compassionate, patient, and deeply attentive to evolving needs, with administrators who are present, listening, and ready to problem-solve. That culture translates into tangible benefits: residents who are engaged in daily activities, meals that are treated as quality experiences, and a living environment that respects dignity and individuality. When care needs intensify, the same team demonstrates adaptability, ensuring that changes in routine or level of care don't fracture the resident's sense of belonging. The result is a resilient, responsive atmosphere that patient families consistently praise.

On balance, the positives - honest warmth, personalized attention, strong social programming, and a home-like setting - substantially mitigate potential drawbacks. The facility's size strikes a thoughtful balance: enough residents to offer companionship and a variety of activities, yet small enough to preserve personal connections and visible staff presence. The quality of meals, cleanliness, and tasteful decor reinforce a sense of normalcy and comfort, while the afternoon and evening enrichment offerings give residents purposeful engagement. Leadership, including the director and program coordinators, remains actively involved, which helps maintain consistency even as individual care partners rotate or as needs shift.

Practical guidance for families begins with a targeted tour focused on real-world interactions. Observe how staff greet residents, how they speak with family members, and how quickly concerns are addressed. In memory care, request a visit during a routine period and ask for concrete examples of how daily schedules, mood management, and safety are executed. Inquire about caregiver-to-resident ratios, staff continuity, and the process for escalating care changes. If possible, meet the memory care director and frontline workers to gauge whether the culture of care described by families is mirrored in daily operations. This due diligence helps determine whether Highgate will be the right balance of warmth and structure for a given loved one.

In the end, Highgate Great Falls stands out as a practical and compassionate choice for families seeking a community that truly feels like home. It earns its reputation through a visible, heartfelt commitment from staff, a leadership team that stays engaged, and a well-rounded program that nurtures both social connection and dignity. For most families prioritizing warmth, personalized attention, and a lively, supportive environment, the decision is clear: Highgate is worth prioritizing in the Great Falls market. Only those with exceptionally rigid expectations for memory-care structure or those weighing a larger campus experience should widen the comparison to other options.

Located in Great Falls, Montana, this area is a bustling community with easy access to medical facilities such as physicians, hospitals, and pharmacies, making it an ideal choice for seniors looking for convenient healthcare options. In addition to healthcare services, there are a variety of restaurants serving different cuisines ranging from fast food to sit-down dining options. For those who enjoy a good cup of coffee or tea, there are several cafes nearby where they can relax and socialize. Parks within the vicinity provide ample opportunities for outdoor activities and serene walks. Places of worship are also easily accessible for those seeking spiritual fulfillment. Overall, this part of Great Falls offers a mix of amenities that cater to the needs of seniors looking for a vibrant and supportive community to call home.

Physicians

• Dr (0 miles)
• Roberto Amado-Cattaneo (0.1 miles)
• Dale Schaefer, MD (0.1 miles)
• Benefis Pediatrics (0.1 miles)
• Benefis Medical Group (0.2 miles)
• Great Falls Clinic (0.2 miles)
• Great Falls Clinic Immediate Care (0.3 miles)

Hospitals

• Benefis Health System (0.1 miles)
• Benefis Healthcare Foundation (0.2 miles)
• Great Falls Clinic Surgery Center (0.4 miles)
• Benefis West Campus (1.3 miles)
• Great Falls Orthopedic Associates (1.3 miles)
• Benefis Healthcare (1.7 miles)

Restaurants

• Playground Lounge and Casino (0.2 miles)
• Noodle Express (0.2 miles)
• Sonic Drive-In (0.4 miles)
• Taco Treat (0.4 miles)
• McDonald's (0.7 miles)
• Jakers Bar and Grill (0.9 miles)
• Maria's Mexican Restaurant (0.9 miles)

Pharmacies

• Plaza United Pharmacy (0.2 miles)
• Clinic United Pharmacy (0.2 miles)
• Walgreens (0.2 miles)
• Albertsons Pharmacy (0.3 miles)
• Spectrum Home Solutions (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Snyder Drug (1.4 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (0.5 miles)
• Morning Light Coffee Roasters (0.7 miles)
• Starbucks (1.3 miles)
• True Brew Espresso (1.6 miles)
• Morning Light Coffee Roasters (1.7 miles)
• Brian's Top Notch Cafe (1.7 miles)

Parks

• Rainbow Falls (0.4 miles)
• Sunnyside Park (0.9 miles)
• Everlasting Memories (1.3 miles)
• Pinski Park (1.7 miles)
• Carter Park (1.9 miles)

Places of Worship

• Peace Lutheran Church (0.7 miles)
• Faith Lutheran Church (0.7 miles)
• First Church of the Nazarene (1 miles)
• First Presbyterian Church (1.3 miles)
• Kogudus Renewal Ministry (1.4 miles)
• Christs Church of Great Falls (1.4 miles)
• Christian Church In Montana Regional Office (1.5 miles)

Transportation

• Groves Taxidermy and Firearms (1.4 miles)
• Waylon's Wildlife Taxidermy (1.7 miles)