Passionate Hearts Home Health Aide

Pros

• Caring Companions' team is consistently available and easy to communicate with.
• The caregivers are kind and efficient, and families are pleased to have their help.
• Caring Companions has worked hard to assist families in need, and its caregivers are highly regarded.
• Katrina is a standout caregiver for clients with dementia; Kelly and Samantha are easy to work with and genuinely caring.
• Caring Companions consistently provides Home Health Aids that meet clients' needs and maintains accurate billing and documentation.
• Kelly and her team are compassionate, responsive, and flexible, adjusting schedules as needed and staying in touch around the clock.
• Samantha and the Caring Companions staff have been outstanding in coordinating care and supporting families.
• Caring Companions' caregivers are empowered to provide safe, reliable, knowledgeable, and loving care.
• The company is committed to its clients and is available anytime assistance is needed.
• The owner/operator and staff are responsive and go above and beyond to meet each client's unique needs, including shopping, transportation, and daily documentation.

Cons

• One client did not want the reviewer there, preferring her regular caregiver.
• The reviewer stated that the owner and Kelly needed to get their stories straight.
• Kelly said the client never hit or yelled before, while the owner claimed the client never hit or told on anyone, then said it happened before.
• There were two different stories about a single client, with the reviewer alleging the scheduler and the owner lied to employees.
• The reviewer claimed that Caring Companions lied to employees and to clients.

Review

Caring Companions consistently earns high marks from families who rely on them for in-home care. Across numerous reviews, the experience is described as dependable, friendly, and easy to communicate with. "The team is always there when we need them and super easy to talk to," one caregiver's family notes, and many others echo the sentiment that the organization has built a responsive and approachable relationship with both clients and their loved ones. The overarching theme is that the company isn't just providing services; they're delivering reassurance and peace of mind during challenging times.

The caregivers themselves are repeatedly praised for their character and competence. Reviewers describe them as kind, compassionate, and efficient - people who treat their work as more than a job and approach each client with heart. One family described the caregivers as "empowered to provide quality care," going above and beyond to ensure safety, comfort, and well-being. It's a common thread that the staff genuinely cares about their clients and about meeting families' needs, often forming meaningful connections with the people they support.

There are stories that highlight the practical impact of Caring Companions' work. For instance, caregivers have supported loved ones with dementia, Parkinson's, and cancer treatment, while also addressing everyday concerns like fall risk and medication reminders. Families note that Kelly and Samantha - along with the broader team - are easy to work with and attentive to long-term care needs, including navigating insurance claims and the documentation required by insurers. In moments of need, the organization has demonstrated a consistent commitment to clarity and accuracy in billing and care planning.

Several testimonials emphasize the personalized, flexible approach to scheduling and communication. Families speak of nurses and aides being willing to adjust hours and respond to late-night calls, text messages, or sudden changes in needs. D. Brown, for example, praises Kelly's kindness and compassion from the outset and notes that she listened carefully and adapted to the family's situation, even taking calls at all hours. The ability to tailor care to fluctuating circumstances is presented as a hallmark of the service, helping families feel supported through very difficult times.

Leadership and office staff also come in for high praise. Samantha Troutman, described as a remarkable guide, is repeatedly credited with responsiveness, wisdom, and professionalism. Families appreciate her as a steady point person who helps families navigate the caregiving journey with care and candid communication. The office team and coordinators are depicted as attentive and reliable partners, making the process of arranging care smoother and more predictable during stressful periods.

There are several standout moments that illustrate the breadth of Caring Companions' reach. Families recount staying with the company's services during travel or emergencies, receiving on-time arrivals, compassionate bedside manner, and caregivers who help with a range of tasks - from shopping and transportation to mobility support, cooking, and companionship. Several reviews highlight the emotional relief that comes when a regular caregiver becomes a trusted presence for a loved one, especially during chemotherapy, radiation treatment, or hospice transitions.

Not every note is uniformly glowing, and one reviewer raised concerns about inconsistencies between statements from different parts of the organization. The reviewer described conflicting stories between the owner and Kelly about a particular incident and suggested that misinformation had circulated. This serves as a reminder that, even among highly regarded teams, experiences can vary and perceptions of communication and honesty can diverge. The voice of caution here contrasts with the many affirmations of dedication and reliability offered by others, underscoring the importance of clear, consistent communication in caregiving.

Overall, the sentiment across the collection is one of strong endorsement. Families say Caring Companions provides "the best caregiving services around," with caregivers who bring safety, reliability, knowledge, and love into every home. They are described as partners who respect clients' autonomy, advocate for their needs, and maintain a high standard of care. People speak highly of the company's commitment to meeting needs at any time and their willingness to align with families' routines and preferences, making Caring Companions a go-to resource for in-home senior care.

In closing, the reviews paint a portrait of a company that has earned trust through consistent compassion, professional integrity, and practical effectiveness. Caregivers and administrators are praised for their warmth, their willingness to go the extra mile, and their skill in coordinating complex care plans. For families seeking reliable, empathetic in-home care - whether for dementia, fall prevention, cancer treatment support, or daily living assistance - Caring Companions is repeatedly presented as a compassionate, capable choice that families are grateful to have found.

Restaurants

• McDonald's (0.5 miles)
• Tortilleria Perches (1.2 miles)
• Cedars South (1.4 miles)
• Chick-Fil-A (1.4 miles)
• Raising Cane's Chicken Fingers (1.5 miles)
• Wendy's (2 miles)
• Leong's Asian Diner (2 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Walmart Pharmacy (1.2 miles)
• South Oaks Pharmacy (1.3 miles)
• Price Cutter (1.9 miles)
• Walgreens (2.1 miles)
• Walgreens (2.1 miles)

Parks

• Nathanael Greene Park (1.1 miles)
• Mizumoto Japanese Stroll Garden (1.1 miles)
• Chesterfield Park (2 miles)
• Phelps Grove Park (2.3 miles)

Physicians

• Chesterfield Family Clinic (1.5 miles)
• CoxHealth Center Chesterfield (1.6 miles)
• Dental Er (1.9 miles)
• Springfield Surgical Specialists Asc (1.9 miles)
• Slater Jeremy D, MD (2 miles)
• Mercy Clinic Family Medicine - Smith Glynn Callaway - Suite 240 (2 miles)
• Clarke Surgical Center (2.1 miles)

Places of Worship

• Jefferson Ave Baptist Church (1.6 miles)
• Messiah Lutheran Church (1.7 miles)
• Park Crest Baptist Church (2 miles)
• Ridgecrest Baptist Church (2.2 miles)
• Grand Oak Baptist Mission Center (2.4 miles)
• South Creek Church (2.6 miles)

Theaters

• Alamo Drafthouse Springfield (2 miles)

Hospitals

• Cox Surgery Center (2 miles)
• Cox Walnut Lawn (2.1 miles)
• Mercy MRI (2.2 miles)
• St John's Regional Health Center (2.3 miles)
• Cox Medical Center South (2.3 miles)
• Skaggs Community Hospital Association (2.3 miles)
• Jared Neuroscience Center (2.3 miles)