Overall Review of St. Louis Hills Assisted Living & Memory Care
common
16 reviews mention this
Staff attentiveness is a mixed bag
Residents describe both very attentive care and, in some cases, serious staffing concerns.
Many reviewers say the staff are friendly, accommodating, and responsive to concerns, including during move-in and during daily needs. Multiple reviews also mention staff being patient, knowledgeable, and helpful with adjustments, therapies, and requests. On the other hand, a small set of reviewers describe periods of limited attention, weak communication, and care plan issues, including one review that reports a lack of change after raising concerns.
common
9 reviews mention this
Dining earns frequent praise
Dining is consistently described as good, with residents highlighting meals and the dining room.
Several residents and family members report that the food is good and that theyâve liked specific meals. Reviewers mention enjoying dining experiences like Salisbury steak and seasonal desserts, as well as day-to-day options like breakfast choices. There are also contrasting comments, including one tour review saying the food wasnât as good as other places, even though the dining area itself felt nice.
common
7 reviews mention this
Activities keep residents engaged
Activities are a regular part of life, with mixed feedback on how engaging they feel.
A number of reviewers describe a steady schedule of activities, including movie nights, bingo, games and puzzles, chair exercises, and regular trips or shopping outings. Others also mention devotional programming and live entertainment, and one review says residents appear actively engaged when visitors come by. A separate review calls activities boring or a joke, showing that the experience may vary by person or by whatâs currently offered.
common
8 reviews mention this
Cleanliness and comfort stand out
Residents repeatedly mention the facility feeling clean and comfortable.
Many reviewers say the community is very clean and comfortable, including comments about it feeling inviting and well kept. Several also describe rooms as being clean and being like an older hotel building. The main negative theme in this area comes from reviews that report poor conditions or unresolved maintenance issues during their time there.
caveat
4 reviews mention this
Value is a frequent theme
Pricing is described as reasonable by some, but others report rent increases and cost-driven disappointment.
A few reviewers say the price is reasonable and even mention affordability as a deciding factor. One reviewer also reports that a rent increase took effect with limited advance notice, creating urgency to find other options. Another negative review characterizes the community as the cheapest for a reason, which ties cost concerns to their experience with care and communication.
caveat
3 reviews mention this
Rooms feel smaller than expected
Some reviewers feel the rooms are small, especially in an older, multi-story building.
A couple of tour and visit reviews say the rooms felt small, even though they were described as nice or hotel-like. One review also specifically points to the building being an older, seven-story setup. While others mention room features like having a refrigerator and microwave, the size and building age come up as a recurring concern for a subset of families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.