ComForcare Senior Services

Pros

• Shawn and his team were described as helpful, communicative, calm, patient, responsive, and kind.
• Reviewers felt their loved ones were cared for with dignity, kindness, and respect.
• Families praised ComForCare for compassionate, professional, and attentive in-home care.
• Shawn personally went the extra mile, including arranging same-day care and transportation to appointments when needed.
• The director, Shawn Rimerman, was consistently helpful and caring to families.
• Many reviewers would highly recommend ComForCare for in-home care needs.
• The staff were noted as mindful of patient needs, with empathy and heart.
• The company is recognized for strong leadership, a positive culture, and thorough caregiver screening.

Cons

• The reviewers state that ComForCare sent babysitters instead of caregivers.
• The caregivers did not cook or prepare meals and required constant intervention.
• The staff did not perform basic chores or properly operate the dishwasher.
• Hygiene and skin care were neglected, with hair not washed and no lotion applied.
• Caregivers were on their phones instead of attending to the patient.
• Promised services were not delivered.
• The business was described as dishonest, with a zero-star rating implied.
• Covid-related restrictions do not excuse the poor care.

Review

The collection of remarks about this home care provider paints a complex picture: moments of exceptional compassion and practical support sit alongside accounts of frustration and disappointment. On the one hand, there are vivid stories of professional, attentive care during important life events, and on the other, painful recollections of unmet expectations and inconsistent service that left families feeling let down. Taken together, the experiences reveal a company capable of delivering warmth, reliability, and hands-on assistance in some situations, while in others the care delivered did not meet the needs or the promises that were made.

Several reviews center on eye surgery experiences that went smoothly thanks to prompt, reassuring help from the company's leadership and staff. One person recounts successful cataract surgeries in both eyes and notes being "very pleased" and highly recommending the service. The same sentiment of gratitude appears in a related set of accounts about transportation and accompaniment to medical appointments. A client describes how Shawn drove from home to the hospital, stayed with them through the procedure, and managed the day's complex logistics - from pickup to the eye doctor - so the patient could focus on recovery. The tone is confident and grateful: Shawn was attentive, friendly, and easy to be around, ensuring the person remained in good hands from the moment they left the house until they returned. In several paragraphs, reviewers emphasize the calm, patient, and proactive approach of Shawn and his team when a medical need arose, with promises of continued support for future procedures if the person remained in the area. In these stories, ComForCare is presented not just as a caregiver agency but as a partner who can shoulder a stressful pre- and post-operative day.

Other reviews highlight the family dimension of in-home care, praising the company for the extraordinary kindness and respect shown to loved ones. A number of clients mention caregivers who were described as thoughtful, dependable, and professional, and they repeatedly thank the staff for making their family member feel secure and cared for. In some cases, families emphasize that their personal needs were attended to with particular attentiveness, and that staff members acted with a level of dignity and gentleness that gave both patients and families peace of mind. The same thread appears in assessments of care for an elderly parent at home, where the presence of compassionate caregivers helped families navigate difficult days and appointments with a sense of confidence.

Yet not all experiences align with this positive tone. There are pointed, specific complaints from families who felt their loved ones did not receive the level of care they expected, especially in the home setting. One account describes a "nightmare after another" where caregivers were allegedly not performing basic tasks such as cooking or food preparation, and where chores like floor cleaning and dishwasher operation were neglected. The reviewer recalls a season when, as their parent's condition progressed, the need for assistance in daily living became more critical, including kitchen help, but the aides did not provide it without constant supervision. The family cites Covid as a factor in deteriorating care but insists that the lapse in care was not just excusable pendantry; they felt the care provided fell short of basic standards and dignity.

The same story thread continues with complaints about hygiene and personal care: a mother's dry skin, unwashed hair, and an overall lack of bathing or lotion - claims that "not one lady would put lotion on my mother's skin." The critique escalates with a note that when the situation required more authoritative intervention, "the big guns" were brought in to correct the caregivers, but the efforts felt inadequate or even comically ineffectual to the reviewer. The reviewer ultimately states that their mother is now in memory care, and that ComForCare would no longer be involved, underscoring a sense of betrayal and a perceived failure to honor commitments to the mother's care and dignity. There are also sharper accusations about caregivers being disengaged and distracted - "on their phones" while the patient was present and engaging in small moments like applying lipstick - leading to a strong sentiment that the care did not meet promised standards.

Against these mixed backdrops, other clients share highly positive experiences that underscore the company's strengths and leadership. Several reviews emphasize that the staff, including Shawn and Charlotte, are kind, attentive, and deeply supportive, especially during emotionally charged times such as arranging transportation for doctor visits or coordinating care during emergencies. Reports of a family member feeling safe and well cared for during appointments and in the home accompany praise for the team's reliability, accessibility, and professional demeanor. One reviewer notes that a director named Shawn was a consistently helpful and caring resource for the family and that the organization is highly recommended for people needing help in staying in their own homes with a little assistance. The overall picture is that of a well-led operation capable of delivering meaningful, person-centered care when it functions smoothly.

There are also testimonials that emphasize the breadth and continuity of support the agency provides, including in-home companionship, grooming, light housekeeping, and meaningful conversations that help seniors feel valued. One client reflects on how a staff member visited a nursing home to help with grooming and organizing, while also investing time in talking with the patient - an approach they describe as transformative and deeply appreciated. The company is presented as a platform that can extend beyond basic tasks to become a consistent, comforting presence in a person's life, with a leadership team that communicates clearly, performs thorough staff screening, and offers free assessments as part of the intake process. The recurring refrain across positive reviews is that the staff are not only capable but genuinely invested in the well-being and happiness of their clients.

Tightly interwoven with these narratives is a solitary, blunt negative verdict that stands apart from the rest: a reviewer labels the business as dishonest and urges others to seek alternatives. This stark critique culminates in a zero-star sentiment and a strong warning to potential clients to look elsewhere for home care services. While this single, sharply negative voice contrasts with many of the more favorable accounts, it remains a reminder that experiences with home care are highly individualized and depend on matching client needs with compatible caregivers, consistent management, and reliable execution of promised services.

Taken together, the threads of praise and concern reveal a company capable of making a meaningful difference in people's lives when care is well-coordinated, compassionate, and consistent. Several accounts celebrate the leadership and the personable, attentive staff who go above and beyond to ease the burden on families - whether by driving patients to appointments, staying with them through procedures, or providing steady companionship and daily support in the home. At the same time, other reviews flag real gaps in service quality and accountability, emphasizing the need for ongoing staff training, reliable supervision, and strict adherence to care standards - especially in tasks like meal preparation, hygiene, and routine housekeeping - that can profoundly influence a patient's dignity and comfort. For anyone considering ComForCare, the message across these reflections is clear: the impact of home care hinges on the specifics of the caregiver match, the consistency of service, and the responsiveness of leadership to concerns as they arise.

This part of St. Louis, Missouri, offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant neighborhood. With multiple pharmacies nearby such as Lindenwood Drug and Walgreens, easy access to medical care is readily available at Southwest Medical Center, University Club Medical, Barnes-Jewish Hospital, and several other healthcare facilities. Residents can enjoy leisurely walks in the beautiful parks like Francis Park and Willmore Park or indulge in delicious meals at local eateries such as Donut Drive-In and Colombo's Cafe & Tavern. The area also provides options for entertainment with theaters like AMC Esquire 7 and transportation services like Zooline Railroad The Wild for added convenience. Overall, this neighborhood has a mix of essential services and recreational opportunities that make it a desirable location for senior living.

Restaurants

• Donut Drive-In (0.8 miles)
• Ted Drewes Frozen Custard (1 miles)
• The Hideaway (1 miles)
• Joey B's On The Hill (1.2 miles)
• Colombo's Cafe & Tavern (1.3 miles)
• La Catrinas (1.5 miles)
• Italia America Bocce Club (1.9 miles)

Pharmacies

• Lindenwood Drug (0.8 miles)
• Walgreens (0.9 miles)
• Walgreens (0.9 miles)
• Schnucks (1.1 miles)
• Dierbergs (1.5 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)

Parks

• Francis Park (1.2 miles)
• Willmore Park (1.4 miles)
• Tower Grove Park (2.7 miles)
• Blackburn Park (2.7 miles)
• Bar K (2.7 miles)
• Tilles Park Neighborhood (3.4 miles)
• Shaw Park (3.8 miles)

Physicians

• Southwest Medical Center (1.8 miles)
• University Club Medical (2.8 miles)
• Barnes-Jewish Hospital (3.1 miles)

Places of Worship

• St Raphael the Archangel Church (1.8 miles)
• Old Orchard Church (1.8 miles)
• St Ambrose Church (2 miles)
• St Johns Lutheran Church (2.4 miles)
• Christ the King Church (3.8 miles)

Theaters

• AMC Esquire 7 (2.2 miles)

Transportation

• Zooline Railroad The Wild (2.5 miles)

Hospitals

• St Louis Children's Hospital (3.2 miles)
• The Rehabilitation Institute of St Louis (3.5 miles)
• SSM Cardinal Glennon Children's Medical Center (3.8 miles)
• Metropolitan St Louis Psychiatric Center (3.8 miles)
• St Alexius Hospital (4.3 miles)
• VA Medical Center Spinal Cord Injury Program (4.9 miles)

Cafes

• Starbucks (3.4 miles)
• Blueprint Coff (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (5.1 miles)