Overall Review of Senior Care Ctr-St Alexius - NO
common
20 reviews mention this
Care and bedside attitude vary
Residents describe both very caring staff and also rude, dismissive interactions.
Many reviewers say nurses and other staff were friendly, helpful, and attentive during ER or inpatient care. Several also describe long conversations, prompt responses to call buttons, and feeling comfortable being cared for. On the other hand, other residents report rude behavior, poor communication, and being treated with disrespect.
caveat
18 reviews mention this
Long waits in the ER
A recurring complaint is waiting a long time before being seen or getting help.
A number of reviews mention sitting in waiting rooms or being in rooms for hours before a doctor came in. Some reviewers also describe slow follow-through once they were triaged, including delays for tests, x-rays, or discharge steps. A few residents say they felt ignored or forgotten during the wait.
caveat
8 reviews mention this
Facility upkeep and cleanliness concerns
Reviews repeatedly mention the building looking worn and cleanliness issues.
Some residents describe the hospital as old, messy, or in need of a facelift. Others mention dirty rooms or unhygienic conditions, including claims about the environment being unpleasant during their stay. There are also a few positive remarks about being clean, but the negative “dump” and cleanliness themes come up multiple times.
common
2 reviews mention this
Meals are provided and praised
Residents who comment on food describe the meals positively.
While dining is only broadly stated as meals provided, a couple of reviews specifically mention food quality. One resident says the food was good, and another describes the food as excellent during a longer stay.
differentiator
2 reviews mention this
Ambulatory and diabetic care listed
The community offers ambulatory and diabetic care services.
The listing indicates ambulatory care and diabetic care as care services provided. Reviews are largely about ER and hospital visits rather than detailing these service types, but at least a couple of comments describe being evaluated and treated in a medical context.
common
2 reviews mention this
Nearby essentials close by
The area includes nearby hospital and pharmacy options.
The listing’s nearby options include a hospital and multiple pharmacies within a few miles, which can matter when care is time-sensitive. Nearby dining and parks are also listed in the surrounding area.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.