Legacy Care LLC - Maryland Heights, MO

Pros

• Legacy Care has loving and caring caregivers to take care of family members.
• The agency has provided excellent care to a loved one.
• The caregivers were nice and very respectful.

Cons

• The reviewer notes trash was thrown from a company car's window and not collected.
• The reviewer describes a staff member as dismissive, claiming she had no time to address the issue and urging not to use the service.
• The reviewer advises others not to use the service, suggesting the company may treat customers poorly.

Review

Growing up with a nurse in the family and spending a lifetime working in health care has shaped the lens through which I evaluate care agencies. When it comes to Legacy Care, there is a clear sense that the caregivers who come into a home are there with warmth and respect, and that impression sticks. One family member notes that the agency has provided excellent care to their loved one, underscoring that the caregivers were not only competent but also kind and respectful in their interactions. That experience echoes a common theme: a personal, compassionate touch can make a difficult situation a bit more bearable, especially when the care team treats the patient like a person first and a job second.

On the positive side, the remarks about Legacy Care emphasize the humanity of the caregivers. The reviewer highlights the courtesy, attentiveness, and overall demeanor of the staff, suggesting that these caregivers operate with a genuine sense of duty and consideration for the patient and the family. In homes where medicine and daily routines can feel overwhelming, the presence of respectful and caring professionals is repeatedly described as a meaningful and reassuring part of the caregiving experience. The tone implies that, in the day-to-day of service, the personal connection between caregiver and family matters as much as the clinical skills they bring.

But alongside the praise, there are troubling anecdotes that cast a shadow over the organization's operations beyond direct patient care. One account brings up an issue described as trash being thrown out of a window, along with a clarifying note that the writers did not read anywhere that someone stopped to pick it up afterward. The mention of "#trashsweeper" signals a concern about cleanliness and responsible conduct outside the clinical scope of care. This detail matters to families because it touches on safety, respect for the environment, and a sense of accountability that extends beyond patient rooms and treatment plans. The image painted is of a home environment where neglect of basic tidiness and waste management can undermine trust in the agency as a whole.

The most pointed criticisms come across as a strong warning: a more alarming incident is recounted about a car from the company allegedly discarding lunch onto a roadway while driving. The reviewer provides a partial license plate - Tb3 - and describes contacting the agency to report what happened. The response they received from a woman on the other end of the line is stark and unsatisfying to them: she claims she does not have time to deal with the issue. The reviewer emphasizes that they attempted to report a potential hazard and wrongdoing, but rather than receiving support, they were dismissed. This reaction from the staff is presented as emblematic of a broader lack of responsiveness and accountability in handling concerns that affect public safety and community perception.

The response to this incident intensifies the sense that there is a two-faced experience with Legacy Care: exceptional, respectful, person-centered care inside the home, paired with a troubling impression of how the agency handles outside-the-home issues or complaints. The reviewer conveys a feeling of frustration not because the caregivers were unkind, but because the organization's leadership or front-line staff appeared unwilling or unable to engage with a serious report about trash disposal and public safety. The stark final implication - "they might take care of you the way they take care of their trash" - reads as a blunt critique of professionalism, communication, and accountability that extends beyond the nursing tasks and into how the agency models responsibility.

Taken together, these accounts present a nuanced portrait. On one hand, Legacy Care is described as delivering loving, respectful, and high-quality care to a loved one, with caregivers who are considered kind and considerate. On the other hand, there are serious concerns about how the agency addresses non-clinical issues such as cleanliness, waste disposal, and responsiveness to complaints. The juxtaposition suggests that while the in-home caregiving can be genuinely compassionate and effective, the organization's broader practices - communication, accountability, and safety reporting - may fall short for some families. For anyone weighing Legacy Care, these is all part of a larger picture: compassionate, person-centered care inside the home, tempered by worries about how the agency handles outside-the-home conduct and the seriousness with which it treats reported concerns.

Located in the vibrant city of Maryland Heights, Missouri, this neighborhood offers a variety of amenities and conveniences that cater to senior living. With a diverse selection of restaurants serving everything from fast food to casual dining options, residents can enjoy a range of culinary experiences just steps away. Nearby pharmacies such as Walgreens and Dierbergs provide easy access to essential medications and health supplies. For medical needs, reputable hospitals like Barnes-Jewish West County Hospital and DePaul Hospital are within a short distance, ensuring quality healthcare services. In addition, cafes like Starbucks and Panera Bread offer cozy spots for socializing or enjoying a quiet cup of coffee. The area also boasts several parks for leisurely walks or outdoor activities, providing opportunities for seniors to stay active and enjoy nature. Transportation options are convenient with proximity to St. Louis Lambert International Airport and car rental services. The neighborhood also offers entertainment options like theaters for movie buffs and places of worship for spiritual fulfillment. Overall, this part of Maryland Heights combines convenience, accessibility, and recreation for seniors looking for a comfortable and fulfilling lifestyle.

Restaurants

• Westport Plaza (0 miles)
• Westport Social (0 miles)
• McDonald's (0.1 miles)
• St Louis Bread Company (0.2 miles)
• Syberg's Dorsett (1.1 miles)
• McDonald's (1.1 miles)
• St Louis Bread Co. (3.6 miles)

Pharmacies

• Walgreens (1.1 miles)
• Schnucks (1.2 miles)
• Dierbergs (1.9 miles)
• Dierbergs (2 miles)
• Walgreens (2.3 miles)
• Schnucks (2.6 miles)
• Dierbergs Markets (3.3 miles)

Hospitals

• Barnes-Jewish West County Hospital (2.1 miles)
• DePaul Hospital (3.5 miles)
• DePaul Health Center - Emergency Room (3.6 miles)
• St John's Mercy Surgery Center (3.7 miles)
• St Joseph's Hospital (5.9 miles)

Cafes

• Starbucks (2.1 miles)
• Panera Bread (2.6 miles)
• Panera Bread (3.3 miles)

Parks

• Creve Coeur Park (2.7 miles)
• Vogt Brothers Park (5 miles)
• Frontier Park (5.6 miles)
• Faust Park (5.7 miles)
• Queeny County Park (6.5 miles)
• Des Peres Park (6.6 miles)
• Shaw Park (6.6 miles)

Transportation

• Terminal 1 (5.1 miles)
• Terminal 1 Passenger Pickup (5.2 miles)
• Budget Rent A Car (5.2 miles)
• St. Louis Lambert International Airport (STL) (5.2 miles)
• TSA PreCheck A Gates (5.2 miles)
• TSA Security Checkpoint Gates C & D (5.2 miles)
• Hertz Rent A Car (5.3 miles)

Theaters

• AMC Streets Of St Charles 8 (5.1 miles)
• Marcus Theatres (6.1 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (5.4 miles)
• Orthopedic Associates (7 miles)
• University Club Medical (7.4 miles)

Places of Worship

• Jungs Station Baptist Church (7 miles)