11298 Schuetz Road, Po Box 4082, Saint Louis, MO 63146
For more information about senior living options: (844) 490-3973
Dolan Memory Care is described as warm, inviting, and compassionate, with staff delivering exceptional care. The home-like environment and small, thoughtfully designed houses create a peaceful setting where residents feel safe and valued. Amanda and Bobby are recognized as engaging leaders who organize outings that lift residents' energy and spirits. The caregivers are described as an extended family - welcoming, caring, and consistently going above and beyond. The staff provide personalized, dignified care that respects each resident's preferences and fosters joy. Families report peace of mind and gratitude for the care their loved ones receive at Dolan. The Dolan bus and activities program keep residents active and socially connected. The activity team is praised for engaging residents with warmth, genuine interaction, and meaningful experiences. The environment supports independence within a safe, home-like setting, letting residents roam and participate. The facilities are kept clean and well-maintained, contributing to a positive, home-like atmosphere. Staff communication with families is appreciated, with photos and updates helping families stay connected.
An attendant was seen sitting in a chair on her cell phone while residents were looking for help, and no one answered the phone. A reviewer says a friend was not allowed visitors for months, lost weight, became disoriented, and was kept from outside access and basic needs like glasses and communion. One reviewer called the staff "the most evil people ever," alleging residents were beaten and not fed, and said they would not recommend the facility. A complaint states promises made at move-in were not kept, with insufficient staffing and activities, and resident wishes not being considered during outings. A family member notes a resident's condition declined, developing a serious wound that hospital staff said resulted from neglect. A reviewer says, "I would not recommend putting your loved one here. Not good care," citing lack of communication about a loved one's dying and being unable to visit. A claim describes a doctor with questionable conduct, failing to treat a severely swollen foot and delaying hospital admission. A comment observes that some staff do not engage with residents and keep them parked in front of a TV all day. A report alleges that Tonya yells at residents for 12 hours and Debbie allows it. A critic contends the facility is focused on money, citing a deposit policy and refunds that were not honored.Dolan Memory Care at Waterford Crossing is best suited for families seeking a dementia-focused, deeply personal care experience in a true home-like setting. The community's small-house model - roughly 11 to 12 residents per home with private rooms - creates a neighborhood feel where residents are known by name and routines are predictable yet flexible. This arrangement suits those who value daily continuity, meaningful outings, and an environment designed to preserve independence and dignity. The emphasis on engagement - through a robust activity calendar, frequent excursions, and on-site therapeutic attention - makes it a compelling choice for residents who respond to social interaction and structured freedom within secure boundaries.
Caregivers and families whose priorities center on high-touch, relationship-driven care will appreciate the standout staff approach. Amanda, the "Director of Fun," and her son Bobby have become synergies of activity leadership and personal connection, routinely driving outings, social events, and individualized attention. The reviews repeatedly highlight staff who are warm, patient, and committed to integrating residents into community life - often turning care moments into meaningful experiences. The presence of an in-house nurse and the opportunity to age in place within the same home further reduce transitions and offer a sense of stability for residents with progressive memory loss.
The strong pros - small, home-like settings; high staff engagement; proven willingness to tailor activities to individual interests; regular family communication; and accessible on-site medical oversight - offset many of the core concerns families may have about memory care. Families consistently note improved mood, increased participation in activities, and a sense of safety and belonging that quiets anxiety around dementia care. The ability to bring a beloved pet, the outdoor patio spaces, and the freedom to move within a secure environment contribute to a high quality of life that can be hard to find in larger, more clinical facilities. For families seeking a warm, lively atmosphere where residents are treated as part of a caring "family," Dolan stands out.
Nevertheless, certain criticisms deserve careful attention. Several reviews raise red flags about inconsistent responsiveness and certain staff behaviors, including instances where calls weren't answered promptly or where some interactions were perceived as less patient or less supportive. A few families describe friction with particular staff members or management style, and there are alarming anecdotes about extreme staffing demands, accountability gaps, and even alleged neglect or mismanagement in isolated cases. Financial red flags also appear in some comments, such as disputes over deposits and refunds or perceived upselling of services. These points do not negate the overall warmth and effectiveness described by many families, but they do warrant thorough, firsthand verification during tours and discussions with current residents and families in the specific Dolan home being considered.
The critical takeaway is balance. The Dolan model excels where residents need intimate, individualized attention, predictable routines, and a rich, activity-filled day-to-day life within a secure, home-like environment. The small-house design, strong caregiver continuity, and active programming can produce meaningful quality-of-life gains that offset the predictable downsides associated with any memory-care setting - namely, variability in staffing performance and occasional communication gaps. Prospective families should insist on direct conversations with the house leadership, request recent references from current families, and tour multiple days to observe how staff interact with residents across different shifts. Verify the local house's staffing ratios, the availability of the on-site nurse, and the accuracy of promised activities on a typical week.
In the final analysis, Dolan Memory Care at Waterford Crossing represents a well-founded, purpose-built option for dementia care in Saint Louis for families prioritizing a homey, engaging, and personally attentive environment. It is especially strong for residents whose well-being hinges on meaningful activities, consistent staff relationships, and the comfort of an approachable, non-institutional setting. However, if a loved one requires higher medical acuity, more consistent universal staffing across shifts, or unwavering assurances about every procedural detail, it is wise to compare with other providers and scrutinize the particular Dolan house being considered. A well-informed decision will hinge on a direct, candid conversation with the house team, a careful check of current resident and family experiences, and an explicit plan to address any red flags before moving in.
33 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (5 miles away)
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Dolan Memory Care at Waterford Crossing in Saint Louis, MO is an assisted living community specifically designed to provide exceptional care and support for individuals with memory care needs. Our community offers a range of amenities and services to ensure the comfort and well-being of our residents.
Our fully furnished suites are equipped with cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy the beautiful outdoor spaces including a garden, as well as move-in coordination services to make the transition as smooth as possible.
We understand the importance of maintaining a clean and organized living environment, which is why we offer housekeeping services to keep each suite tidy and comfortable. Our dedicated staff members are available 24/7 for any assistance needed, providing 24-hour call system and supervision. We also assist with daily activities such as bathing, dressing, transfers, medication management, meal preparation and service.
The mental wellness program at Dolan Memory Care focuses on promoting cognitive health and emotional well-being through specialized memory care programming. Our team works closely with healthcare providers to ensure coordinated care for each resident's specific needs such as dementia waiver, diabetes diet or hospice waiver.
Residents also have the opportunity to participate in scheduled daily activities that cater to their interests and abilities. Whether it's engaging in social gatherings or pursuing personal hobbies, there is always something for everyone.
In addition to our comprehensive care services, Dolan Memory Care is conveniently located near cafes, parks, pharmacies, restaurants,and hospitals. Transportation arrangements are available for medical appointments ensuring residents have easy access to necessary healthcare services.
At Dolan Memory Care at Waterford Crossing in Saint Louis, MO, we strive to provide a warm and welcoming environment where seniors with memory care needs can live comfortably while receiving exceptional care tailored to meet their individual needs.
Dolan Memory Care At Waterford Crossing is located at 11298 Schuetz Road, Po Box 4082, Saint Louis, MO 63146 in St. Louis County, Missouri
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