Veteran's Home Care

Pros

• Shanta Doss is consistently described as knowledgeable, professional, personable, and highly responsive.
• Shanta Doss's follow-up and guidance are praised as thorough, clear, and helpful, including marketing materials, referral processes, and invoicing.
• The referral process is made seamless by Shanta Doss through the mobile app, website, and personalized support.
• Shanta Doss is regarded as an invaluable asset to provider networks due to her expertise, responsiveness, and dedication.
• Jessica Maedgen is described as phenomenal, providing exceptional help and making the VA benefits process easier for families.
• Beverly Nichols is commended for tireless dedication in helping families navigate Veterans Home Care and maintain independence at home.
• The Veterans Home Care program is described as a lifeline for aging veterans and their surviving spouses.
• Holly Arias-Norman is acknowledged for securing first benefits for a 96-year-old veteran and is described as spectacular.

Cons

• VHC has disappeared and stopped providing timely responses.
• The organization rotates employees like a Ferris wheel, causing inconsistent communication.
• Staff turnover leads to being told that the person no longer works there and being referred to someone else.
• It is very difficult to obtain clear answers, especially regarding payment schedules.
• Payments are often delayed, with promised dates repeatedly not met.
• Money was taken from a family member's account and the funds disappeared.
• They take around $500 or more of the loved one's assistance, limiting hours.
• Caregivers are not paid as contractually promised.
• Overall, the reviewers do not recommend the organization.

Review

The collection of testimonials paints a picture of a team deeply involved in helping veterans and their families navigate complex benefit programs, with a standout presence of Shanta Doss and a consistent thread of personal, attentive service. Across multiple conversations, Shanta emerges as a touchstone - patient, knowledgeable, and genuinely invested in making the process smoother for those she assists. Clients repeatedly note that she not only explains the VetAssist process clearly but also makes herself available for questions and follow-up, creating a sense of reliable partnership rather than a one-off transaction. The impression left is that Shanta's approach is to guide, educate, and reassure, turning what can be an overwhelming journey into a manageable, well-supported experience.

Beyond Shanta, other representatives leave a positive impression as well. Several reviews highlight the kindness, informativeness, and compassion shown by the teams they interacted with. Shannon and Sabrina are praised for their empathetic communication, while the late-stage caregiver and benefits navigation work is commended as thoughtful and thorough. The feedback explicitly expresses gratitude for the ease and comfort these professionals bring during what is often a challenging period for families. The sentiment is clear: the people behind the organization matter just as much as the services, and their dedication translates into meaningful relief for clients.

There are standout success stories that underscore the real-world impact of these efforts. One reviewer highlights Joseph for outstanding service and for guiding the family through the entire process with care. Holly Arias-Norman receives specific praise for helping a 96-year-old Army veteran obtain his first benefits - a milestone described as spectacular. Another client notes a strong ongoing collaboration with Shanta, emphasizing her knowledge and professionalism, and expresses a hopeful desire to continue working with her in the future. These experiences illustrate how timely, respectful guidance can turn a potentially daunting benefit-seeking process into a positive, productive partnership.

Several testimonials center on the person-to-person care that makes a difference in the day-to-day experience of obtaining aid and attendance or other VA benefits. Janay A. is singled out for going above and beyond during a mother's Hospice period, forming a bond with a caregiver and securing essential support when it mattered most. The gratitude is heartfelt and long-lasting, reinforcing the view that the people assisting families are offering something deeply meaningful beyond procedural help. Similarly, Beverly Nichols receives frequent praise for tireless, patient support through the process, with clients describing her as a reliable lifeline who helps families stay on track and access the resources they need.

A particularly detailed and highly positive account centers on a formal partnership with Shanta Doss. A physician-partner testimonial extols Shanta's professionalism, informativeness, and genuine commitment to building a successful collaboration. The reviewer commends her thorough follow-up, the clarity of marketing materials, the straightforward guidance on referral processes and invoicing, and the seamless experience of referrals through the app and website. This note highlights integrity and attention to detail as defining traits, suggesting that when working with Shanta, providers feel properly credited and supported in their shared mission to serve veterans with excellence.

Several other reviewers reinforce the perception of Shanta as an essential, effective resource within the organization. Descriptions of Shanta as consistently responsive, knowledgeable, and easy to work with appear repeatedly, reinforcing the sense that she is the go-to contact for agencies navigating VetAssist programs. The consistent message is that Shanta's collaboration elevates the overall experience for partners and clients alike, helping to make complex processes feel approachable and manageable.

Not every review, however, shares a seamless experience with every facet of the organization. A substantial portion of feedback focuses on problems within Veterans Home Care (VHC), notably in the past several months. Clients describe a pattern of staff turnover and communication gaps, with frequent indications that they "disappear" after initial engagement. Specific pain points include difficulty obtaining prompt, concrete answers, a lack of a clear payment schedule, and repeated delays in caregiver payments. Several accounts describe being promised dates that never materialize and, in a particularly troubling instance, money being deducted from a client's account with no clear resolution or traceable accounting. Taken together, these experiences paint a picture of administrative fragility that undermines trust for some families who rely on timely compensation for caregivers and clarity around billing.

Amid the criticisms, there are also powerful, positive counterexamples within the same organization. Multiple reviews commend Beverly Nichols for her thorough, tireless work with families, especially those navigating complex finances and caregiving arrangements. Families share that the Veterans Home Care program has provided a lifeline, enabling loved ones to remain at home with dignity, and that Beverly's guidance has been instrumental in achieving stable, appropriate care arrangements. Other clients praise Jessica Maedgen for answering questions clearly, walking through the process, and continuing to offer help when needed. A long-running relationship is described as a testament to the program's enduring value, with some families noting more than a decade of collaboration and emphasizing the ongoing passion and commitment of the team to veterans, their families, and the agencies serving them.

In sum, the narrative reflects a strong core of dedicated individuals delivering meaningful support to veterans and their families. The most consistent praise centers on Shanta Doss and the associated team for their professionalism, responsiveness, and genuine investment in successful outcomes. The testimonials celebrating Beverly Nichols, Jessica Maedgen, Holly Arias-Norman, Janay A., Joseph, Shannon, Sabrina, and Dr. Tanya Fergusion further illustrate a service culture that values empathy, clear communication, and practical assistance. At the same time, there are legitimate concerns about internal consistency and administrative reliability within Veterans Home Care that several families would like to see addressed - namely, stable staffing, timely payments, clear schedules, and reliable follow through. Taken together, the reviews present a nuanced portrait: when the focus is on strong human service and accessible guidance, veterans and their families feel supported and empowered; when organizational instability intrudes, even well-meaning staff can struggle to deliver consistently.

Located in the bustling city of St. Louis, Missouri, this area offers a convenient and vibrant community for senior living. With a variety of dining options including familiar favorites like McDonald's and Panera Bread, residents can enjoy easy access to delicious meals. Nearby pharmacies such as Walgreens and Schnucks provide essential healthcare services. In case of medical emergencies, hospitals like DePaul Health Center and St. John's Mercy Surgery Center are within a short distance. Outdoor enthusiasts can explore the numerous parks around the area, including Creve Coeur Park and Queeny County Park. For entertainment, theaters like AMC Streets Of St Charles 8 and Marcus Theatres are easily accessible. Transportation needs are also met with proximity to St. Louis Lambert International Airport and car rental services. Additionally, there are places of worship for spiritual nourishment such as Jungs Station Baptist Church and St Ann Catholic School. Overall, this part of St. Louis offers convenience, amenities, and a vibrant community for seniors looking to settle in a dynamic urban environment.

Restaurants

• McDonald's (0.4 miles)
• St Louis Bread Company (0.5 miles)
• Westport Plaza (0.5 miles)
• Westport Social (0.5 miles)
• Syberg's Dorsett (0.9 miles)
• McDonald's (1.3 miles)
• McDonald's (3.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• Schnucks (1.3 miles)
• Dierbergs (2.1 miles)
• Walgreens (2.2 miles)
• Dierbergs (2.3 miles)
• Schnucks (2.5 miles)
• Schnucks (3.3 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (2.4 miles)
• Panera Bread (3.8 miles)

Hospitals

• Barnes-Jewish West County Hospital (2.5 miles)
• DePaul Hospital (3.3 miles)
• DePaul Health Center - Emergency Room (3.3 miles)
• St John's Mercy Surgery Center (4 miles)
• St Joseph's Hospital (5.9 miles)

Parks

• Creve Coeur Park (2.9 miles)
• Vogt Brothers Park (5.2 miles)
• Frontier Park (5.6 miles)
• Faust Park (6.2 miles)
• Shaw Park (6.3 miles)
• Des Peres Park (6.8 miles)
• Queeny County Park (6.9 miles)

Transportation

• Terminal 1 (4.6 miles)
• Terminal 1 Passenger Pickup (4.7 miles)
• Budget Rent A Car (4.7 miles)
• St. Louis Lambert International Airport (STL) (4.7 miles)
• TSA PreCheck A Gates (4.7 miles)
• TSA Security Checkpoint Gates C & D (4.7 miles)
• Hertz Rent A Car (4.8 miles)

Theaters

• AMC Streets Of St Charles 8 (5.2 miles)
• Marcus Theatres (6.3 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (5.5 miles)
• Orthopedic Associates (7.2 miles)
• University Club Medical (7.2 miles)

Places of Worship

• Jungs Station Baptist Church (7.3 miles)
• St Ann Catholic School (7.4 miles)