Continuum

Pros

• Julie Goodman, the Care Manager, reassured them from the interview and showed that Continuum truly cares about its clients.
• The caregivers were kindhearted, loving, and professional, giving Mom gentle, attentive care.
• Lindy went above and beyond to keep Mom comfortable all night, adjusting the bedrail and sitting by the bed.
• The office staff were outstanding and efficient, with Michelle, the Care Coordinator, always accommodating.
• A Hospice Social Worker recommended Continuum, and the reviewers would highly recommend Continuum to others.
• Continuum is a great, family-oriented company where clients feel welcome and cared for.
• The caregivers working with families are outstanding overall.
• Continuum is among the best in the St. Louis area for cost-friendly, reliable peace-of-mind care, locally owned and operated with Family Partners.
• Continuum has provided care for families since 2012, being friendly, understanding, and easy to work with even in difficult situations.
• Senior care professionals refer clients to Continuum; those referrals are well cared for and receive excellent care, with staff who are helpful and accommodating.
• Continuum provides great quality service and excellent customer service, with reliable and skilled care.

Cons

• The company staff is very disrespectful, don't care to work for them at all and they lie.
• There were some issues with a substitute worker.

Review

Continuum Home Care appears in many customers' hearts as a company that genuinely blends professional service with heartfelt compassion. Across a broad set of reviews, the tone is largely warm and admiring, with families praising the care and dedication of the team, the convenience and reliability of the office, and the overall sense that Continuum treats loved ones as if they were part of a family. The few exceptions are noted by one reviewer who strongly questions the company's care quality and management, underscoring that experiences with home care agencies can vary. Taken together, the collected feedback paints a portrait of a company that many families turn to for comfort and trust during challenging times.

One of the strongest recurring themes is the immediate reassurance and ongoing care provided by the staff when a new client enters Continuum's fold. The moment Julie Goodman, the Care Manager, walked in for an interview, one reviewer felt a sense of trust and reassurance that the team truly cares about clients. That initial impression is echoed by caregivers who describe themselves as kindhearted and loving toward clients, while still maintaining a high level of professionalism. In particular, the night-shift caregivers left a lasting impression: Lindy, who cared for a 93-year-old mother with dementia, went above and beyond to keep her comfortable overnight. Her thoughtful actions - like lowering the bedrail so the patient wasn't frightened and sitting with her in a supportive position - helped the mother sleep peacefully for the first time in months. In many comments, such acts of patience, attentiveness, and empathy are cited as evidence of genuine compassion.

Beyond the bedside, the efficiency and warmth extend to the office, where families describe the staff as outstanding and highly responsive. When a family called with requests or changes, the office's follow-through was described as efficient and reliable. Michelle, the Care Coordinator, is repeatedly highlighted for being accommodating and easy to work with. The combination of compassionate in-home care and organized office support seems to reinforce a sense that Continuum is both capable and responsive to a family's evolving needs.

Another thread running through the reviews is Continuum's overall philosophy and community orientation. Several comments frame Continuum not merely as a business but as a family-oriented operation. The company is praised for offering a range of care options and for being locally owned and operated, with Family Partners and an associated adult day center contributing to a broad ecosystem of care. Reviewers emphasize that Continuum is able to provide diverse services and flexible arrangements - something they say you don't always find with other home health agencies. The sense of a shared mission - caregivers who "take special people to care for the elderly," a staff that feels like part of a larger family - recurs in multiple testimonials, reinforcing the impression that Continuum is deeply invested in both clients and their families.

Longevity and expertise also surface in the feedback. A number of reviewers note that Continuum has been providing care for years, with one client saying they have relied on the company since 2012. This long-standing relationship is framed as evidence of continuity, trust, and tailored care. The reviews speak to the agency's ability to match caregivers to clients thoughtfully and to navigate challenging situations with grace. Even when schedules shift at the last minute, reviewers describe Continuum as helpful, friendly, and easy to work with, reinforcing the sense that the company understands the realities of caregiving and responds with practical support.

Families repeatedly emphasize the importance of communication and relationship-building. From the outset, reviewers advise being clear about needs and staying in touch with the office to ensure the best care match. The overarching message is that Continuum's success depends as much on good communication as it does on compassionate care. When families invest time in coordinating with the office and providing feedback, they report better experiences and stronger peace of mind. In this sense, Continuum appears to reward proactive partnerships with its clients.

While the majority of feedback is overwhelmingly positive, there is one notable counterpoint that refrains from recommending Continuum. In a strongly worded account, a former employee describes being falsely accused and terminated after an allegation that they felt was not accurately investigated. The reviewer claims there was a discrepancy between the story they heard as an employee and the account given to the client, asserting that information was false and that the termination was unjust. The narrative also acknowledges the positive aspects of specific staff members - praising Melissa, the manager; Angela, the scheduler; and Vickii, who handles on-call scheduling - but nevertheless expresses deep disappointment in the company's decision-making. This perspective is presented as a reminder that experiences with any home care agency can vary and that internal matters like employment decisions may color one's view of the organization.

Taken together, the collection of reviews presents a nuanced portrait of Continuum Home Care. The vast majority of clients and families speak to a culture of kindness, attentiveness, and reliability, with particular praise directed at individual staff members who go above and beyond for their clients. The caregiver teams are described as loving and patient, the night staff as compassionate and proactive, and the office staff as organized and supportive. This strong emotional response - from gratitude and admiration to cautious critique - reflects the real-world complexity of home care, where the quality of relationship, the specifics of a caregiver's match to a client's needs, and the dynamics of an organization all influence the experience.

For anyone considering Continuum for a loved one, the message that emerges is one of hopeful possibility shaped by practical realities. The positive testimonials highlight a company that can deliver extraordinary moments of comfort and security, especially for families facing dementia care and the challenges of overnight support. At the same time, the harder feedback serves as a reminder to conduct due diligence, maintain open lines of communication, and be mindful that organizational decisions can affect both staff morale and client experience. Overall, Continuum appears to offer a compelling combination of compassionate caregiving, dedicated staff, and a family-like culture, with the caveat that individual experiences may vary.

This part of Des Peres, Missouri offers a convenient and well-equipped location for senior living. With several physicians' offices nearby, including Orthopedic Associates and University Club Medical, residents have easy access to medical care. The area also boasts an array of parks such as Des Peres Park and Queeny County Park, providing opportunities for outdoor recreation and relaxation. In terms of dining options, there are popular restaurants like Chick-Fil-A and Cooper's Hawk Winery & Restaurant within a short distance. Additionally, there are several pharmacies close by, making it convenient to access medications. For spiritual needs, residents can choose from various places of worship in the vicinity such as Christ the King Church and St John Church. Overall, this part of Des Peres offers a blend of healthcare facilities, recreational amenities, dining options, and spiritual support that would cater well to seniors looking for a comfortable living environment.

Physicians

• Orthopedic Associates (0.3 miles)
• University Club Medical (6.3 miles)

Parks

• Des Peres Park (0.9 miles)
• Queeny County Park (2 miles)
• Spellman Park (4.3 miles)
• Vlasis Park (4.5 miles)
• Tilles Park Neighborhood (5.2 miles)
• Ferris Park (5.7 miles)
• New Ballwin Park (5.7 miles)

Restaurants

• Chick-Fil-A (1.2 miles)
• Andy's Frozen Custard (3.2 miles)
• Mercy Pharmacy - Dierbergs Manchester (3.5 miles)
• Cooper's Hawk Winery & Restaurant (3.5 miles)
• Stoogez (3.7 miles)
• Raising Cane's Chicken Fingers (3.7 miles)
• Burger King (4.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• Dierbergs (1.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3 miles)
• Schnucks (3.1 miles)
• Walgreens (3.2 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (4.1 miles)
• Starbucks (4.9 miles)
• Starbucks (4.9 miles)
• Panera Bread (5.6 miles)
• Panera Bread (5.8 miles)

Hospitals

• St John's Mercy Surgery Center (3.2 miles)
• Barnes-Jewish West County Hospital (5.2 miles)

Places of Worship

• Christ the King Church (5.2 miles)
• Church of Christ-Lafayette (5.5 miles)
• Old Orchard Church (6.5 miles)
• St John Church (6.8 miles)

Transportation

• Enterprise Rent-A-Car (5.9 miles)