Dougherty Ferry Assisted Living and Memory Care

Pros

• The activities personnel at Dougherty Ferry have been outstanding, helping residents enjoy interesting and engaging activities that contribute to a vibrant community.
• Many residents appreciate the good food and variety of activities available at the facility.
• The staff has shown patience and support for residents with cognitive decline, ensuring they receive appropriate assistance.
• Several family members have expressed happiness with their loved ones’ placement at Dougherty Ferry, noting the beautiful facility and friendly staff.
• One reviewer mentioned that Dougherty Ferry is a nice place with nice people at a decent price, indicating overall satisfaction.
• The sales team was praised for their transparency and honesty during the admission process.
• Some staff members are described as very nice and doing their best to provide care despite challenges in staffing levels.

Cons

• Dougherty Ferry is understaffed, leading to poor care and cleanliness issues.
• Residents often go without their medications or proper assistance for daily activities.
• There is significant staff turnover, resulting in a lack of continuity and quality of care.
• Poor communication from staff to families creates confusion and dissatisfaction regarding patient care.
• Personal hygiene and grooming standards for residents are not being met, leading to unhygienic living conditions.
• The management is disorganized, failing to keep accurate records or respond to patient care requests.
• Promises made during the admission process regarding care levels are not fulfilled once a resident is placed in the facility.
• Residents do not receive adequate meal support, sometimes going without food if they decline a meal when asked.
• Families report feeling ignored and unvalued when trying to communicate concerns about their loved ones' care.
• The facility's environment has deteriorated since it first opened, with declining service quality noted by multiple reviewers.

Review

Dougherty Ferry Assisted Living and Memory Care has garnered a complex array of feedback from families who have placed their loved ones in its care. While some residents and families have reported positive experiences with the community, particularly highlighting the activities department and the quality of food, numerous others have raised serious concerns about staffing levels, communication issues, and inadequate personal care. The facility’s strengths appear to be overshadowed by significant operational shortcomings that need to be addressed for it to meet the needs of its residents effectively.

Several reviews point to a troubling trend of understaffing at Dougherty Ferry. Families noted that despite many promises made during the admission process regarding the level of care their loved ones would receive, those expectations often went unmet. One family expressed dissatisfaction after discovering that their loved one had not received consistent assistance with essential tasks such as bathing or using the restroom. In instances where staff were present, frustrations mounted as reports emerged of staff members being overwhelmed; caring for multiple residents without adequate support led to lapses in basic hygiene and medication management. This inconsistency in staffing has resulted in caregivers feeling burnt out and unable to provide quality resident support.

Communication—or lack thereof—has also been a recurring theme among reviews. Multiple families shared experiences of feeling disconnected from updates regarding their loved ones’ health and well-being. One reviewer highlighted a distressing incident involving their mother refusing food for an entire week without any notification from facility staff until it was too late. Concerns over missing medications were also common, with residents reportedly unmonitored while accessing critical prescriptions, leading to dangerous situations for patients dependent on these treatments. Many families express an urgent need for transparent communication channels between them and facility management so they can stay informed about their loved ones' daily experiences.

Despite these criticisms, certain aspects of Dougherty Ferry received favorable mentions. The activities personnel were consistently praised for organizing engaging events that contribute to maintaining a vibrant community atmosphere within the facility. Additionally, some families expressed appreciation for specific staff members who demonstrated genuine care and compassion toward their loved ones amid broader systemic issues with staffing turnover and communication breakdowns. Many residents enjoy access to amenities like private washer/dryer units in apartments and good-quality meals prepared by kitchen staff—features valued by both residents and their families.

The ongoing high turnover rate among staff members adds another layer of complexity to patient care at Dougherty Ferry. Families noted how frequent changes in management disrupted continuity in care; this instability directly impacted how well resident needs could be met over time. As new leaders came into play frequently, protocols seemed inconsistent or poorly executed when it came down to fulfilling even basic requirements—such as ensuring that memory care patients received proper cues for meals or assistance with personal hygiene tasks.

In conclusion, while Dougherty Ferry Assisted Living presents itself as a beautiful facility equipped with necessary resources ideally suited for senior living, many reviews suggest it struggles significantly with consistent execution of fundamental caregiving responsibilities due largely to persistent staffing issues and ineffective management practices. For prospective residents considering this community, firsthand accounts urge thorough research ahead of time—including frequent visits—to ensure that their loved ones will receive appropriate oversight catering to both safety and holistic well-being needs within an increasingly challenging environment characterized by rapid turnover rates among caregiving teams.

Located in the western suburbs of St. Louis, Missouri, this neighborhood offers a variety of amenities and services that cater to senior living. Within a short distance, you will find multiple pharmacies for easy access to medications, as well as several cafes and restaurants for dining options. The area is also home to reputable healthcare providers such as Orthopedic Associates and Mercy South Breast Cancer center. In terms of leisure activities, there are parks like Des Peres Park and Queeny County Park where seniors can enjoy nature walks or picnics. Additionally, there are places of worship nearby for spiritual fulfillment. With convenient transportation options like Enterprise Rent-A-Car available and hospitals such as Barnes-Jewish West County Hospital in close proximity, seniors can feel confident in their safety and well-being in this part of St. Louis.

Pharmacies

• Walgreens (1.2 miles)
• Schnucks (1.2 miles)
• Walgreens (1.8 miles)
• Walgreens (3 miles)
• Walgreens (3.1 miles)
• Dierbergs (3.1 miles)
• Walgreens (3.2 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3.7 miles)
• Starbucks (6.4 miles)
• Starbucks (7.3 miles)
• Panera Bread (7.6 miles)

Physicians

• Orthopedic Associates (2.4 miles)
• Mercy South Breast Csncer (6.6 miles)
• Signature Medical Group (6.9 miles)
• Esse Health (7.5 miles)
• St John's Mercy Medical Center (7.6 miles)

Restaurants

• Sugarfire Smokehouse (2.6 miles)
• Malt Shop (3 miles)
• Mercy Pharmacy - Dierbergs Manchester (3 miles)
• Chick-Fil-A (3.1 miles)
• Stoogez (3.1 miles)
• Culver's (3.2 miles)
• Andy's Frozen Custard (3.8 miles)

Parks

• Des Peres Park (3 miles)
• Queeny County Park (3 miles)
• Vlasis Park (3.9 miles)
• World Bird Sanctuary (4 miles)
• Ferris Park (4.3 miles)
• Spellman Park (4.4 miles)
• New Ballwin Park (4.5 miles)

Places of Worship

• Church of Christ-Lafayette (4.6 miles)
• St John Church (5.9 miles)
• Christ the King Church (5.9 miles)

Transportation

• Enterprise Rent-A-Car (5.1 miles)

Hospitals

• St John's Mercy Surgery Center (5.5 miles)
• Barnes-Jewish West County Hospital (7.3 miles)

Theaters

• Marcus Theatres (6.8 miles)