Big Bend Woods Healthcare Center

Pros

• The staff at Big Bend Woods Healthcare Center provides outstanding service, treating residents with care and making them feel comfortable.
• Residents appreciate the cleanliness and homelike atmosphere of their spacious rooms, which are regularly maintained by wonderful housekeepers.
• The facility offers a variety of engaging activities, such as bingo and crafts, ensuring residents have enjoyable ways to stay busy.
• Many reviewers praise the professional and caring physical therapists who help residents recover effectively after surgeries.
• The food is generally described as good, with some noting that it resembles restaurant-style meals.
• Reviewers highlight the friendly demeanor of the staff, who are always willing to assist and ensure residents' needs are met.
• Residents enjoy access to outdoor spaces and exercise areas that contribute to their well-being and rehabilitation efforts.
• The facility's welcoming atmosphere and long-term staff build a sense of community among residents and their families.

Cons

• The facility lacks professionalism, and the staff is subpar, showing little care for the residents.
• During one night, a resident repeatedly pushed the call button but received no assistance for several hours.
• The cleanliness of the rooms is poor, resembling hoarders' homes, with residents appearing unkempt and smelling bad.
• Staff members were reported to be distracted and unresponsive, hiding in resident rooms on their phones instead of providing care.
• A visitor experienced overwhelming odors of urine and feces throughout the facility during their visit.
• Equipment was noted to be outdated or broken, contributing to a disorganized environment with flickering lights.
• There were serious concerns regarding medication administration errors due to staff calling residents by the wrong names.
• The cafeteria worker was unfriendly and confused about dietary restrictions when delivering food trays.
• Security measures within the facility are inadequate, leading to long wait times for staff entry.
• Overall impressions from visitors indicated that they felt as if they were in a horror movie due to the facility's conditions and atmosphere.

Review

Big Bend Woods Healthcare Center has elicited a spectrum of reviews highlighting both commendable aspects and areas needing significant improvement. Many reviewers have praised the facility for its warm and caring staff, which includes nurses, physical therapists, receptionists, and aides who treat residents like they are their own family members. For example, several accounts speak to the exceptional support provided to patients during their recovery processes, stating that the staff is attentive and responsive to questions, concerns, and requests. This personal attention creates a comforting environment where family members feel assured about their loved ones' well-being.

Families have noted that the atmosphere at Big Bend Woods is inviting, with descriptions of clean and spacious rooms infused with a fresh smell upon entry. The center features various amenities intended to enhance residents' quality of life—such as an outdoor patio area with a fountain, exercise facilities equipped with weights and bikes, as well as organized activities like bingo and crafts that help keep residents engaged. Reviewers frequently mention the presence of friendly housekeeping staff who promptly address any cleanliness issues in shared rooms or common areas. Residents appreciate these efforts to maintain a homelike feeling throughout the facility.

Despite these favorable mentions, some reviews starkly contrast this positive picture by detailing severe shortcomings in professionalism among certain staff members. A particularly alarming account described an incident where a resident repeatedly pressed their call button without receiving assistance for hours. This lack of timely care resulted in intense distress for not only the individual involved but also other residents experiencing similar neglect. Such experiences raise questions about staffing adequacy during critical times and highlight potential gaps in training or management oversight.

Additionally, while some reviewers commented positively on the food served at Big Bend Woods—as being edible or even delicious—others felt it left much to be desired. The criticisms regarding dining options reflect an understanding that many older adults may be set in their ways when it comes to meal preferences. However, there were complaints concerning the overall cleanliness of the dining areas; some visitors reported odors reminiscent of urine or feces lingering in hallways that detracted from an otherwise pleasant experience.

The discrepancies between guest reviews indicate a concerning inconsistency in care levels within Big Bend Woods Healthcare Center itself. While some families have experienced seamless transitions home for their loved ones following successful rehabilitation efforts facilitated by committed therapists willing to customize plans based on patient needs, there are visitors expressing outright horror at what they encountered during visits—citing dirty conditions within residents’ rooms akin to hoarder homes and disinterested aides hiding away instead of attending to patients.

Finally, while countless testimonials underscore a strong recommendation for Big Bend Woods due to its cheerful ambiance and dedicated long-term staff willing to adapt to various needs, other accounts starkly illustrate an urgent need for systemic improvements within operations—a sentiment shared by many concerned visitors who found it unfit for those requiring consistent quality care. The duality present within these narratives highlights a pressing responsibility on facility management not only towards maintaining acceptable living standards but also ensuring all residents receive compassionate care without exception regardless of circumstances surrounding them.

Pharmacies

• Walgreens (0.8 miles)
• Schnucks (0.9 miles)
• Walgreens (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)
• Walgreens (4.2 miles)
• Dierbergs (4.2 miles)

Restaurants

• Sugarfire Smokehouse (1.6 miles)
• Malt Shop (2.1 miles)
• Culver's (2.6 miles)
• Stoogez (3 miles)
• Mercy Pharmacy - Dierbergs Manchester (3.1 miles)
• McDonald's (3.7 miles)
• The Post Sports Bar & Grill (3.7 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (4.3 miles)
• Starbucks (7.5 miles)
• Starbucks (7.6 miles)

Parks

• World Bird Sanctuary (2.9 miles)
• Ferris Park (3.6 miles)
• Queeny County Park (3.8 miles)
• Vlasis Park (3.8 miles)
• New Ballwin Park (4 miles)
• Des Peres Park (4.1 miles)
• Spellman Park (5.2 miles)

Physicians

• Orthopedic Associates (3.5 miles)
• Timber Ridge Dentistry (6.7 miles)
• Mercy South Breast Csncer (6.8 miles)
• St John's Mercy Medical Center (7 miles)
• Signature Medical Group (7.1 miles)
• Esse Health (7.5 miles)
• Town Center Dermatology (7.7 miles)

Places of Worship

• Church of Christ-Lafayette (4.3 miles)
• St John Church (5.5 miles)
• Christ the King Church (6.8 miles)

Transportation

• Enterprise Rent-A-Car (4.8 miles)

Hospitals

• St John's Mercy Surgery Center (6.5 miles)

Theaters

• Marcus Theatres (7.2 miles)