The Quarters At Des Peres

Pros

• The staff at The Quarters provided exceptional care and were kind and compassionate towards residents, particularly during difficult times.
• Residents appreciated the bright and cheerful atmosphere of the facility, along with the cleanliness of their rooms and bathrooms.
• Many families expressed gratitude for the proactive actions and support offered by the staff during challenging days.
• Physical therapy and occupational therapy services received positive feedback from patients who found them beneficial.
• The kitchen staff was noted to be friendly and accommodating, contributing positively to the dining experience.

Cons

• Many residents were often left in wet or soiled diapers, with call lights ignored for hours.
• The nursing staff frequently neglected to provide timely meals and medications.
• There was poor communication between doctors, nurses, and the patient's family, leading to mismanagement of care.
• Residents experienced extremely long wait times for assistance after pushing call buttons.
• An overpowering smell of urine was present throughout the facility, contributing to an unpleasant environment.
• Several staff members were described as rough or abusive in their handling of patients.
• The overall lack of staff, particularly CNAs, resulted in inadequate care for residents' needs.
• A resident expressed feelings of misery and neglect during their time at the facility.
• Meals provided were consistently served cold and lacked nutritional quality.
• One reviewer noted that personal belongings often went missing within the facility.

Review

The Quarters, a facility that caters to skilled nursing and rehabilitation needs, has garnered a wide range of reviews reflecting the deeply varied experiences of families and patients. While some accounts reveal distressing conditions and inadequate care, others highlight instances of compassion and kindness from staff members. The dichotomy of these experiences underscores the challenges many families face when placing their loved ones in long-term care facilities, particularly during trying times such as illness or recovery from COVID-19.

For many families, transferring a loved one to The Quarters was fraught with anxiety. One reviewer recounted the overwhelming difficulties faced when trying to secure appropriate care amidst staffing shortages exacerbated by COVID-19 restrictions. Patients often found themselves waiting excessively for basic needs to be met—such as assistance in getting out of bed or answering call lights—which could take as long as 40 minutes or even longer in some cases. This delay not only affected comfort but also had serious implications for patients’ health; medication schedules were often neglected, and essential monitoring became an afterthought due to overworked aides struggling under high resident-to-staff ratios—sometimes cited as 18 to one during evening shifts.

The issue of understaffing was compounded by poor communication among medical personnel. Multiple reviewers expressed frustration over how nurses frequently mixed up medications and failed to respond appropriately to prescribed treatment plans from physicians. One family noted that critical information concerning their loved one’s condition went unaddressed until it was nearly too late, highlighting significant lapses in patient monitoring and follow-up care that would ultimately lead to dire consequences. In stark contrast, there were acknowledgments of effective medical staff members who provided dedicated service; however, they appeared lost within an overwhelmingly chaotic environment that left residents feeling vulnerable.

Beyond procedural shortcomings, the atmosphere within the facility drew criticism for being less than conducive to healing. Remarks about unpleasant odors permeating patient areas upon entry create an impression of neglect regarding environmental hygiene—one type of concern that no family should have when seeking a safe place for recovery or end-of-life care. Dining services received negative feedback as well; cold meals consistently served detracted from what should be essential nourishment in a healthcare setting.

On a more positive note, some families shared uplifting experiences with certain staff members who truly exemplified dedication amid adversity. Testimonials highlighted individual nurses and therapists who went above and beyond in providing support—a speech therapist named Julie and a personal nurse dubbed Mi-Mi were specifically mentioned for their exceptional efforts during challenging times involving recovery from severe illness. Families appreciated these compassionate acts; however, they often felt compelled to remain vigilant due to general deficiencies across the board regarding overall personnel engagement.

Perhaps most heart-wrenchingly are reflections on grief experienced by families while navigating their loved ones’ decline within The Quarters’ walls. Despite its struggles with staffing issues and organizational oversight, several accounts acknowledged moments where staff members offered genuine comfort during some individuals' final days—invaluably filling emotional voids left by absent familial presence at times due to circumstances beyond control. This duality presents an unsettling reality: while some caregivers contributed heartfelt actions toward alleviating suffering, systemic failures made for daunting realities facing families grappling with loss.

In conclusion, The Quarters embodies the complexities surrounding skilled nursing facilities today—struggling against challenges posed by high demands amid low resources while ultimately serving vulnerable populations seeking solace through necessary caregiving services. Families must weigh testimonials carefully before entrusting a loved one’s care here while advocating robustly for adequate oversight measures aimed at improving practices necessary for dignity-driven healthcare provisions afforded every resident entering its doors.

This part of Des Peres, Missouri offers a convenient and diverse range of amenities for senior living. With multiple physicians' offices, pharmacies, and two nearby hospitals, residents have easy access to healthcare services. The abundance of parks provides opportunities for outdoor activities and relaxation. There are also several dining options ranging from fast food to upscale restaurants, as well as cafes for a casual meal or coffee break. Additionally, there are places of worship in the vicinity for spiritual needs. The availability of rental car services can make transportation more accessible when needed. Overall, this area combines essential services with recreational options, making it a desirable location for seniors looking for a well-rounded community.

Physicians

• Orthopedic Associates (0.7 miles)
• University Club Medical (6.6 miles)

Parks

• Des Peres Park (1.2 miles)
• Queeny County Park (1.7 miles)
• Vlasis Park (4.2 miles)
• Spellman Park (4.6 miles)
• Ferris Park (5.3 miles)
• New Ballwin Park (5.3 miles)
• Tilles Park Neighborhood (5.5 miles)

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Dierbergs (1.7 miles)
• Schnucks (2.9 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.2 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Mercy Pharmacy - Dierbergs Manchester (3.1 miles)
• Cooper's Hawk Winery & Restaurant (3.2 miles)
• Stoogez (3.4 miles)
• Andy's Frozen Custard (3.5 miles)
• Raising Cane's Chicken Fingers (4 miles)
• Burger King (4.5 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (4.3 miles)
• Starbucks (5.1 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.7 miles)
• Panera Bread (5.8 miles)

Hospitals

• St John's Mercy Surgery Center (3.3 miles)
• Barnes-Jewish West County Hospital (5.2 miles)

Places of Worship

• Church of Christ-Lafayette (5.1 miles)
• Christ the King Church (5.5 miles)
• St John Church (6.4 miles)
• Old Orchard Church (6.8 miles)

Transportation

• Enterprise Rent-A-Car (5.6 miles)