11728 Hidden Lake Drive, St. Louis, MO 63138
For more information about senior living options: (866) 208-4318
Overall Review of Aperion Care Hidden Lake
Pros
The staff are nice and courteous.- The building is always clean.
- Her sister is being well taken care of.
- Aperion is nice and clean, with helpful staff.
- It offers washers and dryers in each unit and multiple housing options, including cottage homes and apartments.
- The community offers a continuum of care, allowing residents to move to higher levels of care within the same campus.
- The food is really good.
- Hidden Lake's facilities are well maintained and feature nice garden areas; the staff are friendly and helpful.
- It offers three meals a day and shuttle transportation.
- The furniture and decor create a homey environment.
- The tour guide was very knowledgeable.
- Residents are friendly.
- There is a piano in the common room for residents to enjoy.
Cons
The facility is horrible, with mold and water leaks, and residents do not receive proper meals. - There is no heat or air, and anyone can walk through the gates because employees do not wear uniforms or name tags.
- The staff are rude, the place is understaffed, and the food is horrible.
- The kitchen has no cook, meals are brought in, and medications are given when staff feel like it.
- The management team is awful and cannot be trusted.
- A resident was left on a moldy hall for weeks while others were moved out.
- They warn not to bring loved ones here.
Review
Aperion Care Hidden Lake in St. Louis is best suited for seniors who want a true continuum-of-care environment with diverse housing choices, including cottage-style homes and traditional apartments, plus the convenience of on-site services and garden settings. The campus design supports transitions within the same community, from assisted living to skilled nursing, without uprooting the resident, a feature that matters to families planning long-term care. Residents who prize an active social calendar, easy access to transportation, and in-unit laundry will find tangible value here. The strong point is the framework: it can accommodate changing care needs while offering a homey atmosphere and multiple ways to stay engaged.
Those weighing alternatives should consider their priorities carefully. If dependable staffing, prompt help, and consistent, high-quality meals are non-negotiable, this community may not meet expectations. Reviews consistently flag under-staffing, turnover, and gaps in supervision, with suggestions that care can feel reactive rather than proactive. Safety and maintenance issues, ranging from heat and air reliability to access control and surveillance, also appear in several accounts. Families that require rigorous medication administration protocols, reliable call-button responses, and transparent management should examine other local options before committing.
On the other hand, several reviewers describe positive experiences: clean facilities, courteous staff, and a welcoming environment in common spaces. Residents note pleasant apartment layouts, well-kept grounds, and the chance to choose from different living arrangements. Some accounts praise the continuum-of-care model as a practical advantage, and the availability of transportation and a rotating menu with meals served on a schedule. In these moments, the community delivers a lived-in, home-like feel that can reduce the stress of moving and help families feel comfortable about the daily routine.
Yet the most serious concerns cannot be ignored. Mold and water leaks, reported neglect, and inconsistent adherence to care standards are red flags for anyone evaluating safety. Multiple voices describe frustration with meal quality, and some say staffing holes lead to slow responses or forgotten tasks. Medication mistakes, documentation gaps, and questions about who is in charge on the floor add to the unease. The impressions of administration range from capable to unreliable, and that inconsistency undermines trust when loved ones depend on reliable care and clear communication.
The key balancing act is clear: the appealing features, home-like decor, varied housing, garden spaces, and a genuine continuum of care, do not fully compensate for the recurrent reliability problems noted by multiple residents and families. For someone who is moderately independent, enjoying social activities, and seeking a place that can address worsening needs without relocating, there may be some fit, provided that careful oversight is guaranteed. For anyone with higher care requirements, memory support needs, or a low tolerance for care variability, alternatives with steadier staffing and stronger clinical practices are recommended.
Guided due diligence is essential. Prospective movers should push for specifics: current staff-to-resident ratios by shift, a transparent medication administration process, documented response times for calls, and recent maintenance and safety upgrades. Ask to meet several frontline staff, tour the medication and dining areas, and request the most recent state survey results. Spend time with residents about daily routines and activities to gauge real-life engagement. If these criteria reveal gaps, explore other nearby communities with a proven track record of reliable care, clearer communication, and better food quality. Aperion Hidden Lake may serve a particular family profile, but it is not the default choice for sensitive or escalating care needs.
42 resident community capacity
Assisted Living
Continuing Care Retirement Community (CCRC)
Respite Care
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Lambert-St Louis International (8 miles away)
Transportation arrangement (non-medical)
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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