Trinity Park Senior Apartments

Pros

• The new management team and staff are working hard to make this a great and affordable place to live, and they help residents move in quickly and safely.
• Residents thank the manager Melissa, the manager Erica, and staff Shira for their efforts.
• Kennae and Kelsie are described as very helpful with spot-on, efficient communication and a strong sense of urgency.
• Everyone at the office is friendly and welcoming.
• One tenant loves their new apartment, describing it as very modern and well maintained.
• The property is described as a nice place with a clean, quiet, and pleasant area to live.

Cons

• The complex is described as having mold everywhere, especially on the first floor, posing health concerns.
• Tenants report infestations of roaches and mice, with mentions of squatters and break-ins in some units.
• The leasing office is accused of being unresponsive, unprofessional, and dismissive, often not answering calls or returning messages.
• Some residents allege they were threatened with eviction after reporting maintenance or safety issues.
• The property is labeled as unsafe due to squatters and inadequate security.
• Plumbing problems are said to back up water into kitchens, tubs, and hallways when neighbors run water, with slow or no remediation.
• Maintenance is described as slow or ineffective, with mold, leaks, and damaged ceilings going unrepaired.
• The property is criticized for poor upkeep and dirty hallways, indicating overall neglect.
• Several reviews describe staff behavior as rude and lacking in customer service, particularly during leasing inquiries.

Review

There is a sense among residents that the property has seen some positive changes under new management, and some staff are genuinely trying to make this a better place to live. The newer team is praised for hard work, with specific thanks to the manager Melissa, another manager named Erica, and staff member Shira for their efforts to improve safety, accessibility, and speed in handling issues. Several people also credit a broader effort by the new company or management group to make rent more affordable and to respond quickly to tenants' needs. Yet even as improvements are being attempted, many long-time residents describe a persistent and deeply troubling pattern of mold, pests, safety concerns, and communication problems that have persisted for years.

A recurring and grim theme is mold and pests across multiple units, with references to "black mold" being present in common spaces and especially on the first floor. Tenants describe this as a health hazard that has been ongoing for years, with some stating they have repeatedly complained without satisfactory remediation. The problem is often linked to structural and maintenance failures, yet requests to move to a different unit or to address the source of moisture seem to be met with delays or evasive responses. The presence of roaches and mice is described as an everyday problem in several units, and there are alarming mentions of squatters and unsafe conditions that compound the risk. In one account, a resident says the only response from the leasing office when issues are raised is to tell tenants to "call the police," which many readers would interpret as a lack of proactive enforcement and support from management.

Maintenance and emergency response are another sore point. Several residents report clogged or malfunctioning fixtures, such as a bathroom faucet that has been problematic for over a month, with no reliable way to submit a work order or get timely maintenance. The absence of emergency maintenance is repeatedly noted, alongside a sense that basic winter needs - salt on sidewalks or plowed lots - were neglected during a severe winter storm. Rent collection and late fees are mentioned as issues that management still pushes, even when tenants feel they are not receiving the level of service they are paying for. Some tenants lament that the online payment option has disappeared or become unreliable, further eroding trust in the property's upkeep and operational efficiency.

There are vivid stories about plumbing and water backup that paint a picture of a highly compromised living environment. One tenant recounts that when neighbors run water or flush a toilet, wastewater surfaces in her own unit - through the kitchen sink, bathtub, and hallway floors. Attempts to get the property management to intervene are described as slow or unresponsive; in one instance, a leasing office employee purportedly hung up on a tenant, leaving her concerns unaddressed. These anecdotes reinforce the sense that root causes of problems - broken pipes, improper insulation, or impaired drainage - are not being adequately investigated or resolved, leaving residents feeling repeatedly ignored.

Communication with management is a central issue in many reviews. Several residents accuse the regional office and certain staff of being unresponsive, with emails ignored or delayed, and with office hours that don't align with tenants' schedules. There are specific complaints about a manager named Jackie who allegedly ignores emails and fails to follow through on safety and maintenance issues. One particularly negative interaction involves a representative named Rhonda who was described as "rudest" by a prospective renter; another account describes a similar frustration with a lack of courtesy and basic customer service. Taken together, these experiences contribute to a broader sense of distrust and unease about who to contact for help and what to expect when they do.

Despite the troubling patterns, there are small pockets of positive feedback that remind readers not all experiences are uniformly negative. Some residents speak kindly of certain individuals, noting that Kennae and Kelsie have been particularly helpful, with responsive communication and a sense of urgency that is appreciated. A recent move-in surprise also shows a contrasting reality: maintenance can be on point and the unit can be modern and well maintained. Even in the midst of criticism, these brighter notes hint at a potential path toward improvement if the management can scale the reliable, respectful service some tenants have experienced to all units and all residents.

The reviews also touch on personal circumstances, including affordability and accessibility concerns. A longtime resident who used to live there when the property was known as Ramblewood mentions moving to a different location in order to better manage costs, highlighting the ongoing tension between finding a reasonable price and living in a place deemed unsafe or poorly managed. There are explicit questions about pricing for seniors, and about whether the current setup adequately serves people with disabilities or autistic children. This thread underscores that for many tenants, housing decisions are not just about aesthetics or conveniences but about long-term safety, health, and financial viability for vulnerable residents.

In sum, the overall picture is complex and emotionally charged. On one hand, there are signs of renewed investment, improved maintenance responsiveness, and professional staff who are doing their best to turn things around. On the other hand, multiple tenants describe a persistent, systemic set of problems: persistent mold and pest infestations, water intrusion and plumbing failures, insufficient or inconsistent emergency maintenance, and inconsistent, sometimes hostile, communication with management. The same community that sees occasional bright moments also faces persistent health and safety concerns that threaten long-term well-being, especially for disabled residents, seniors, and families with children. The message from many residents is a call for real, sustained action - better remediation of mold and pests, reliable emergency maintenance, transparent communication, proactive safety measures, and a more humane approach to lease renewals and evictions. Without these changes, the burden of living in this community continues to fall unequally on those who can least afford to endure it.

This particular area of Saint Louis, Missouri offers convenient access to a variety of amenities and services that may be appealing for seniors looking to relocate. With multiple pharmacies, hospitals, and physicians within a short distance, residents can easily access healthcare services when needed. In addition, there are several dining options ranging from fast food to sit-down restaurants, providing plenty of choices for meals. The presence of parks and cafes allows for leisurely activities and socializing opportunities within the community. Places of worship are also nearby for those seeking spiritual fulfillment. Overall, this area provides a well-rounded environment with essential resources for seniors looking to settle in a vibrant and accessible neighborhood.

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (4.9 miles)
• Schnucks (5 miles)
• Walgreens (5.1 miles)
• Schnucks (5.3 miles)
• Walgreens (5.4 miles)

Transportation

• U-Haul Moving & Storage (1.1 miles)
• U-Haul Moving & Storage (7.8 miles)
• Metrolink North Hanley Station (7.8 miles)
• Enterprise Rent-A-Car (8.7 miles)
• Southwest Airlines (8.8 miles)
• Terminal 2 Parking (8.8 miles)
• National Car Rental (8.9 miles)

Restaurants

• White Castle (2 miles)
• Chili's Grill & Bar (4.8 miles)
• McDonald's (4.9 miles)
• Chick-Fil-A (4.9 miles)
• KFC (5.3 miles)
• Chipotle Mexican Grill (5.4 miles)
• Saint Louis Bread Co. (5.4 miles)

Hospitals

• Christian Hospital (2.1 miles)
• Gateway Regional Medical Center (7.4 miles)
• Alton Memorial Surgery Center (7.7 miles)
• Alton Memorial Hospital (7.7 miles)
• Saint Anthony's Health Center (8 miles)
• Getwebbed Net (8.6 miles)
• Saint Anthony's Medical Equipment (8.7 miles)

Cafes

• Starbucks (5 miles)
• Old Town Donut Shop (6.1 miles)
• Made. by Lia (6.3 miles)
• Starbucks (6.9 miles)
• Maeva's Coffee (8 miles)

Parks

• St Ferdinand Park (6.3 miles)
• Garfield Park (7 miles)
• Piasa Park (7.1 miles)

Physicians

• Riverbend Ophthalmology (6.8 miles)
• Saint Anthony's Cancer Center of Excellence (6.9 miles)
• St Louis Cardiology Consultants (7.7 miles)
• Alton Internal Medicine (7.7 miles)
• Saint Anthonys Sleep Studies (8 miles)
• JCH Mecical Group (8 miles)
• Alton MultiSpecialists (8.7 miles)

Places of Worship

• Millennium Temple Church of God in Christ (7.6 miles)
• St Ann Catholic School (7.9 miles)
• Elm Street Presbyterian Church (8.8 miles)