Amedisys Home Health of St. Louis

Pros

• Niki was the main reason they selected Amedesys over other agencies.
• Niki has been very good at taking care of the patient.
• The speech therapist Chris was awesome.
• Tina, the bath lady, was great.
• Jennifer, the LPN, tried her best.
• The staff were amazing and very helpful.

Cons

• The company is horrible to deal with.
• The nurse sent to the home was very rude to the family and patient.
• They do not give enough warning about visits.
• Scheduling visits at 9:30 pm the night before for the next day is impractical.
• They gave a 48-hour notice that care would stop.
• They show disregard for whether there are nurses available for the patient.
• Tara the RN is a slacker.
• The company is heartless and soulless.
• They would jump ship and abandon a patient at end of life.

Review

The collection of remarks about Amedesys paints a portrait of a company that can deliver exceptional individual care but is hampered by inconsistent communication and scheduling practices. On the positive side, one reviewer singles out nurse Niki as outstanding - "The nurse Niki has been very good at taking care of me. She the main reason we selected Amedesys over other agencies." This praise isn't unusual in the thread, as Niki's attentiveness and bedside manner are repeatedly highlighted as a standout element in what otherwise reads as a mixed experience. In short, when the caregiver is a model of professionalism, the care feels meaningful and trustworthy.

Yet the experience isn't uniformly good. Another voice describes Amedesys as a "Horrible company to deal with." In this reviewer's view, the problem isn't the skill of a single nurse but the broader management and scheduling practices: a nurse sent to the home who was "very rude to family and the patient," combined with visits scheduled with almost no warning. The example given - "9:30 pm the night before to schedule an appointment for the very next day?" - paints a picture of scheduling that feels chaotic and impossible to integrate into a family's routine. This critique underscores a frustration that goes beyond individual interactions and touches the logistics that affect daily life for the patient and their household.

There's also a sense of nostalgia for a prior era of home health care. One reviewer contrasts today's experience with "home health for other family members? 10 years ago," describing it as "helpful, orderly, and we had a set day of the week to expect a nurse." That memory of predictability and structure suggests that for some patients and families, consistency and routine are essential, and the current experience falls short of that standard. The tone implies that the agency once offered more reliable scheduling, and the absence of that steadiness now contributes to frustration and difficulty in coordinating care.

Amid the complaints and disappointments, there are glimmers of appreciation for the people who do show up well. A separate note proclaims, "Amazing people..so very helpful!" which signals that across the team there are compassionate, capable individuals who make a meaningful difference. That sentiment isn't limited to a single interaction or caregiver; it hints at a workforce with real strengths, even if those strengths aren't consistently realized in every patient's experience.

A particularly contentious issue revolves around abrupt changes in care. One family reports being told their mother's care would stop with only a 48-hour notice, a policy or practice they view as uncaring and expedient rather than patient-centered. The response they encountered - "all they have to do is give 48 hours" - comes from Debbie in the office, illustrating how policy discussions can feel removed from the patient's immediate needs. The sense of abandonment is amplified by the fact that the 48-hour notice reportedly came from a speech therapist rather than the patient's nurse, which adds a layer of miscommunication to an already distressing moment. For families at a vulnerable stage, such a disruption can be devastating and leaves them scrambling to arrange alternative care.

There are also clear cross-staff feelings about individual team members. In one review, a slate of staff are named with varied praise and criticism: "Speech (Chris) was awesome, Tina the bath lady was great! Jennifer the LPN tried her best! Tara the RN is a slacker." This mosaic shows that while some staff members are highly regarded, others are perceived as underperforming. The contrast underscores an important dynamic: the quality of the patient's experience can hinge significantly on which caregivers are assigned and how consistently they perform, rather than on a uniform standard of care across the agency.

Taken together, the reviews convey a cautious, two-sided portrait of Amedesys. On the positive side, dedicated individuals - such as Niki, Chris, Tina, and others - demonstrate genuine care, skill, and warmth that can make a real difference in the patient's well-being. On the negative side, systemic issues - the perceived lack of warning before visits, last-minute scheduling, inconsistent staff performance, and abrupt care discontinuations - tend to overshadow those bright spots. The overarching message is clear: while genuine, compassionate care can be found within Amedesys, families must stay vigilant, advocate for clear communication, and press for predictable scheduling and reliable care plans if they decide to proceed with this agency.

For anyone considering Amedesys, the takeaway is twofold. First, seek assurances about who will be the primary nurse and how visits will be scheduled, with explicit expectations and a set routine in writing. Second, establish a clear point of contact for emergencies and care changes, and request prompt updates if any shift in staff or policy occurs, especially around life-sustaining arrangements. The experiences shared here suggest that the potential for excellent, life-enhancing care exists - sometimes in the hands of a single, remarkable nurse - but it requires proactive engagement and careful management to ensure consistency, compassion, and reliable support for the patient and family.

Located in a bustling part of St. Louis, Missouri, this area offers a variety of amenities and services that cater to seniors. With several cafes and restaurants within close proximity, there are plenty of dining options to explore. The numerous parks provide opportunities for outdoor activities and relaxation, while the nearby pharmacies and medical facilities ensure easy access to healthcare services. Places of worship offer spiritual support for those seeking it, while theaters provide entertainment options for a night out. Overall, this part of St. Louis provides a convenient and vibrant setting for seniors looking to settle into a welcoming community with all the necessary conveniences nearby.

Cafes

• Starbucks (0.1 miles)
• Starbucks (4.3 miles)
• Starbucks (5.3 miles)

Restaurants

• Burger King (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Raising Cane's Chicken Fingers (0.6 miles)
• Andy's Frozen Custard (1.5 miles)
• TGI Friday's (3.3 miles)
• Chick-Fil-A (3.4 miles)
• McDonald's (3.6 miles)

Parks

• Spellman Park (1 miles)
• Des Peres Park (3.8 miles)
• Blackburn Park (3.9 miles)
• Tilles Park Neighborhood (5 miles)
• Queeny County Park (5.8 miles)
• Suson County Park (6 miles)
• Grant's Trail (6.2 miles)

Pharmacies

• Walgreens (1.2 miles)
• Schnucks (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Schnucks (3.2 miles)

Places of Worship

• Christ the King Church (2.8 miles)
• Old Orchard Church (4.8 miles)
• St Raphael the Archangel Church (6 miles)
• St Matthias Catholic Church (6.3 miles)
• Peace Lutheran Church & Preschool (6.9 miles)

Theaters

• Marcus Theatres (3.3 miles)

Physicians

• Mercy South Breast Csncer (3.6 miles)
• Orthopedic Associates (3.7 miles)
• Signature Medical Group (3.8 miles)
• Kebler, Robert Suburban Pediatrics (4.8 miles)
• Esse Health (4.8 miles)
• Southwest Medical Center (5.1 miles)
• University Club Medical (6 miles)

Hospitals

• St John's Mercy Surgery Center (6.5 miles)