Manor Groveorporated

Pros

• The staff at Manor Grove is described as caring, friendly, and attentive to residents' needs.
• Residents enjoy a variety of daily activities, fostering engagement and social interaction.
• The facility is noted for being clean, bright, and inviting, creating a welcoming environment for residents.
• Families appreciate the communication from staff regarding their loved ones' care and well-being.
• Many residents enjoy the quality of food served at Manor Grove.
• The facility has therapeutic animals, like a bird and a cat, which add joy to the residents' experience.
• Several families feel that Manor Grove gained their trust through excellent care compared to other facilities in the area.

Cons

• The nursing staff at Manor Grove were uncommunicative, and the reviewer never met or was contacted by a nurse, doctor, or physical therapist regarding their mother's rehab plan.
• The mother experienced poor and rough physical treatment, along with a total lack of verbal compassion from the staff during her stay.
• There were claims of neglect and harsh verbal abuse towards residents, leading to a decline in the loved one's condition rather than improvement.
• One family felt that their loved one was discharged in much worse condition than when she arrived due to inadequate care and communication issues exacerbated by strict visitation policies.
• Communication about available activities and services was often unclear, leading to frustration for families trying to advocate for their loved ones.
• An overall disappointing experience was reported regarding the quality of rehabilitation care received at Manor Grove, with no evidence of improvement observed.

Review

Manor Grove, a facility steeped in over a century of history, has emerged as a prominent choice for families seeking care for their elderly loved ones. With its non-profit status and smaller size, Manor Grove offers a more intimate environment that resonates with many residents and their families. The facility has garnered mixed reviews, reflecting both commendable experiences and significant concerns regarding the quality of care provided.

The positive feedback highlights the cleanliness and welcoming atmosphere of Manor Grove. Many visitors appreciate the friendly demeanor of the staff, who often go above and beyond to engage with residents. One family noted that the nursing staff was exceptionally attentive during their parents' hospice care, providing not only competent medical attention but also emotional support during challenging times. Families have reported receiving regular updates about their loved ones’ conditions, which fosters trust in the facility's operations. The vibrant activities organized by Manor Grove are another strong point; various social events such as bingo games, movie nights, and current event discussions contribute to a lively and engaging environment for residents.

Despite these commendable aspects, there are troubling accounts that paint a different picture of care within Manor Grove's walls. A contrasting experience shared by another family described severe communication issues regarding rehab plans for their elderly mother. In this instance, lack of interaction from nursing staff left relatives feeling disconnected and uninformed about their loved one’s progress. There were alarming reports of rough treatment during physical rehabilitation sessions which raised red flags about staff behavior toward vulnerable patients.

Another poignant critique highlighted the significant decline in health observed after a loved one was transferred back home following what was hoped would be rehabilitative care at Manor Grove. The family expressed deep dissatisfaction with what they perceived as neglectful practices leading to verbal abuse that compounded their grievances regarding inadequate levels of care during their relative's stay at the facility. Coupled with restrictions on visitation due to COVID-19 protocols, this family's distress underscores serious shortcomings experienced by some residents and their retainers in terms of transparency and compassion.

In contrast to these negative experiences is an account detailing how well-received certain amenities proved to be among other residents. One review praised the flavorful meals served at Manor Grove—a sentiment echoed by multiple families—and commented on how enjoyable celebrations like Christmas festivities were for the residents. These occasions helped foster community spirit among both staff and residents alike, as gifts were distributed and holiday banquets held in celebration.

Moreover, personal touches such as allowing pets into the facility—an aspect mentioned in several reviews—can significantly enhance emotional well-being among residents. Having animals present creates an inviting atmosphere where individuals feel more at home amidst often overwhelming circumstances associated with aging or rehabilitation processes.

Overall, while many families regard Manor Grove favorably due to its caring staff members and engaging resident activities, it is equally clear that there remain critical areas needing improvement—most notably around communication practices related to patient care plans along with ensuring consistent responsiveness from night-time staff members. As prospective residents weigh options for skilled nursing facilities or rehabilitation centers nearby Kirkwood or elsewhere, these testimonies offer valuable insights into both strengths and weaknesses inherent within Manor Grove's operation—the key lies in addressing these discrepancies so all families can benefit from improved experiences moving forward.

Restaurants

• Raising Cane's Chicken Fingers (0.4 miles)
• Andy's Frozen Custard (0.5 miles)
• Burger King (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Chick-Fil-A (2.6 miles)
• TGI Friday's (3.9 miles)
• Arby's (4.3 miles)

Parks

• Spellman Park (0.9 miles)
• Des Peres Park (3 miles)
• Blackburn Park (3.4 miles)
• Tilles Park Neighborhood (4.1 miles)
• Queeny County Park (5.3 miles)
• Francis Park (5.8 miles)
• Willmore Park (6.2 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.4 miles)
• Schnucks (1.8 miles)
• CVS Pharmacy (2 miles)
• Schnucks (2.2 miles)
• Dierbergs (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (3.4 miles)
• Starbucks (5.1 miles)

Places of Worship

• Christ the King Church (2.3 miles)
• Old Orchard Church (4.2 miles)
• St Raphael the Archangel Church (5.7 miles)
• St Matthias Catholic Church (6.7 miles)

Physicians

• Orthopedic Associates (3.1 miles)
• Mercy South Breast Csncer (4.5 miles)
• Signature Medical Group (4.6 miles)
• Southwest Medical Center (4.7 miles)
• University Club Medical (5.1 miles)
• Kebler, Robert Suburban Pediatrics (5.3 miles)
• Esse Health (5.7 miles)

Theaters

• Marcus Theatres (3.9 miles)
• AMC Esquire 7 (6.6 miles)

Hospitals

• St John's Mercy Surgery Center (5.6 miles)