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3.6 from 77 reviews
5 stars
36
4 stars
15
3 stars
1
2 stars
7
1 stars
18
Overall Review of Manor Groveorporated
caveat12 reviews mention this
Care and staffing feel inconsistent
Residents and families describe major gaps in day-to-day care.
Across multiple reviews, people describe trouble getting basic care delivered as promised, including missed medication, long waits for help, and delayed or skipped personal care. Several families also point to staffing problems such as agency-only coverage, high turnover, and understaffing. At the same time, some reviews are more positive about individual nurses or aides and note that certain caregivers were attentive and supportive. Residents and families appear to have experienced very different levels of reliability depending on who was working and the facility’s staffing at the time.
caveat10 reviews mention this
Communication and responsiveness vary
Families report both delays in responses and moments of good communication.
Some reviewers say administration is not responsive, phone calls go unanswered, and help is hard to reach when it’s needed. Others describe problems reaching nurses for hours, waiting a long time for help with the restroom, or feeling left without clear updates about care plans. On the positive side, several reviews mention being called with updates and finding staff helpful when issues came up. Taken together, the reviews suggest responsiveness isn’t consistent from one experience to another.
common6 reviews mention this
Activities are a regular bright spot
Many residents get access to scheduled activities.
Multiple reviews highlight a steady stream of activities, with residents having things to do during the day. One review specifically praises the activities director and points to activities as one of the better parts of the experience. Other families mention variety like bingo and movies, along with community spaces that can keep people engaged. A minority of reviewers say their loved one didn’t take part as much, but the overall theme is that activities are available.
common6 reviews mention this
Dining quality gets positive mentions
Dining is frequently described as good.
Several reviewers say their loved ones liked the food, including comments that meals were tasty and that residents raved about dining. Families also mention special dining moments like buffet-style meals during visits. While most dining feedback is positive, one review explicitly says the food was poor. Overall, the reviews lean toward satisfaction with meals.
common5 reviews mention this
Nursing support can be mixed
Hospice and nursing experiences range from excellent to disappointing.
Some reviews describe nursing staff as caring and attentive, including families who say their hospice care involved strong support and regular communication. Others report serious concerns, such as lack of medication administration, broken processes around care delivery, and situations where patients were left without timely assistance. Even within critical reviews, a few call out specific staff members who were helpful, which suggests the quality may depend on the individuals working at the time. The nursing experience emerges as uneven across resident stays.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Manor Groveorporated on seniors.fyi includes 6 photos including images showing dining, interior, living room, decor, lighting, healthcare, nurse, physical therapy, and more.
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Landscaping, Building, Architecture, Trees, and Brick Exterior
Lighting
Fireplace
Healthcare, Rehabilitation, Physical Therapy, and Nurse
Piano
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117 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lambert-St Louis International (12 miles away)
Community operated transportation
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Special dietary restrictions
Concierge services
Planned day trips
Compassionate, attentive staff in a clean, welcoming setting.
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options
Comprehensive Guide to Qualifying for Home Health Care Services