Crabapple Village Senior Estates
Save214 Hartman Placesuite 100, Saint Clair, MO 63077
For more information about senior living options: (844) 490-3973
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A portrait emerges from these reviews of a retirement and nursing home that is filled with strong, often painful contrasts. On one hand, there are stories of order, cleanliness, and attentive residents who find bright moments in daily life. On the other hand, there are multiple accounts of serious harm, neglect, and financial pressure that have left families deeply unsettled. Taken together, the collection reads as a place with potential positives - cleanliness, some staff knowledge, and a warm resident community - while also carrying a heavy weight of alarming accusations about safety, respect, and financial practices.
Several reviewers describe a facility that feels ill-suited for the vulnerable people it houses. One post explicitly urges potential visitors not to send their family members there, highlighting a climate of fear and mistrust. They allege a dangerous atmosphere in which workers were compelled to continue working even after testing positive for COVID, which allegedly contributed to a floor-wide outbreak. The implication many readers pick up is a failure to protect residents and staff from contagious illness and a troubling prioritization of operational pressures over patient safety. The tone here is imperative and concerned, painting a picture of a place where infection control and staff welfare appear to have been neglected.
A separate thread of criticism centers on alleged theft and improper handling of a resident's belongings. A reviewer recounts that, within the first hour of admission, staff rifled through the resident's personal items and began confiscating goods - first clearly stated medications, but also credit cards, debit cards, and insurance cards. They claim numerous items were lost or never returned, including a glucose meter and other medications. The reviewer reports being told certain items were "just medicine," while others were never accounted for, and they describe having to re-purchase over-the-counter meds because those items were taken and not replaced. The sense conveyed is not merely administrative mismanagement, but a breach of trust that affected the family's security and finances.
Financial pressure compounds the distress. Several accounts describe aggressive billing practices, with staff pressing for rent or fees for a thirty-day period even as crucial documents (like IDs and cards) were missing. The reviewers say they were told they needed to pay before they could retrieve the missing items, and after leaving, the facility allegedly continued to pressure the family for payment. The combination of stolen items, withheld belongings, and coercive financial demands paints a troubling picture of how some families experience the facility's revenue-focused side.
Care quality concerns appear in a number of specific episodes. A recurring theme is neglect of basic caregiving tasks, such as changing bandages or monitoring a resident's wounds. One reviewer describes a delay of days in changing leg bandages, followed by a hospital admission for a blood infection. The admission led to a decision that the resident would not be allowed to return until fully recovered and able to walk unassisted. The timeline described - delays in essential care, followed by hospitalization - feeds a narrative of preventable harm and insufficient attention to a resident's medical needs. After the hospitalization, there is also reported friction over charges from the pharmacy, even though medications were allegedly taken or not received by the facility.
The reviews do not share a single, uniform picture of leadership or culture within the facility. One account focuses on an owner named Jackie, portraying her as someone who is allegedly "in it for the money" and who pressures families for payments, potentially at the expense of patient care. Another voice contrasts sharply with that view, praising the atmosphere as beautiful and noting that there are people who clearly feel fortunate to have a loved one there. There is also a positive appraisal of Crabapple Village from a different angle, describing it as "one of the nicest Assisted Living care centers" they have visited, with statements about exceptional cleanliness, highly knowledgeable staff, and excellent food. These divergent experiences illustrate how subjective and variable care experiences can be, particularly in facilities that serve a wide range of needs and personalities.
Across these perspectives, the strongest thread is the conflict between potential positives and serious allegations. For some residents and families, the facility represents a place of daily life that, with the right mix of staff and leadership, can feel safe, clean, and supportive. For others, the same place is cited as unsafe, untrustworthy, and financially predatory, with stories of theft, neglect, and coercion that would shake anyone's confidence. The resulting impression is a facility with notable strengths in certain areas - maintenance, dining, resident camaraderie, and some staff expertise - yet marred by allegations of wrongdoing and dangerous lapses in care and safety.
In the end, these reviews present a complex mosaic. The divided voices emphasize a need for independent reviews, transparent oversight, and clear safeguarding of residents' belongings, health, and dignity. They suggest that while some residents may thrive and feel well cared for, others experience harm that cannot be disregarded or dismissed. Any family considering this place would be wise to weigh both the praised attributes - cleanliness, a positive resident community, and capable staff in some contexts - against the deeply troubling claims of neglect, financial pressure, and potential abuse.
Crabapple Village Senior Estates in Saint Clair, MO is a vibrant assisted living community that offers a range of care services and amenities to ensure the comfort and well-being of its residents. Our respite care program provides short-term relief for caregivers while offering seniors a safe and supportive environment.
Our residents enjoy access to numerous amenities designed to enhance their daily lives. These include a beauty salon, cable or satellite TV, community-operated transportation for outings and appointments, a computer center for staying connected, and a fully furnished living space. We also provide housekeeping services to ensure cleanliness and organization throughout our community.
We prioritize the physical and mental well-being of our residents by offering various on-site facilities such as a fitness room, gaming room, garden, and wellness center. Our restaurant-style dining ensures that residents receive delicious and nutritious meals tailored to their special dietary restrictions.
To further enhance their social engagement, our residents have access to a small library for reading enthusiasts and scheduled daily activities planned by dedicated staff members. We also offer concierge services to cater to individual needs and interests. Planned day trips allow our residents to explore new places and create lasting memories.
In terms of convenience, Crabapple Village is located near multiple cafes, parks, pharmacies, restaurants, transportation options, and places of worship. This enables our residents to easily access various amenities within the surrounding community.
At Crabapple Village Senior Estates, we understand the importance of personalized care. Our 24-hour call system ensures that assistance is available whenever needed. Trained staff members provide around-the-clock supervision along with assistance with activities of daily living such as bathing, dressing, transfers, meal preparation, medication management, and diabetes diets.
We take pride in offering a warm and welcoming environment where seniors can thrive while receiving the support they need. Visit Crabapple Village Senior Estates today and discover the perfect place to call home during your respite stay or long-term residence!
This part of Saint Clair, Missouri offers a variety of amenities and services that cater to the needs of seniors. There are several cafes and restaurants in close proximity for dining options, as well as pharmacies for convenient access to medication. Places of worship are also readily available for those seeking spiritual fulfillment. Transportation services such as the St Clair Regional Airport and U-Haul Neighborhood Dealer provide easy access for travel or moving needs. Additionally, there are parks nearby for leisurely outdoor activities and several healthcare facilities including hospitals, physicians, and pharmacies for medical care. Overall, this area provides a blend of convenience and comfort for seniors looking to settle down in a welcoming community.
Crabapple Village Senior Estates is located at 214 Hartman Placesuite 100, Saint Clair, MO 63077 in Franklin County, Missouri
Crabapple Village Senior Estates on seniors.fyi includes 4 photos including images showing interior, decor, bedroom, television, chapel, church, seating, building, and more.
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