Norterre

Pros

• The facility has a pleasant at-home atmosphere, with each floor designed as a "household" that encourages socialization among residents.
• The staff is generally caring and willing to go the extra mile for residents, showing commendable dedication to their care.
• The activities director is highly praised for her ability to engage residents and provide enjoyable activities, leading to positive experiences for loved ones.
• Communication regarding care is excellent, with nurses keeping families informed about any changes or updates in their loved ones' conditions.
• Residents benefit from small kitchenettes in their rooms, allowing for personal snacks and a more home-like environment.
• The community maintains a clean environment, contributing to the overall satisfaction of both residents and families.
• Dietary needs are taken seriously, with staff responsive to resident preferences and restrictions regarding food.
• Many residents find joy in new activities they haven't tried before, fostering personal growth and happiness during their stay.

Cons

• The main dining area was not always the cleanest.
• There was only one challenging aid who did not stay long.
• The care services started slowly, and at times, meals were not provided to residents who missed the main dining table.
• A nurse expressed reluctance to fill out paperwork after a resident fell, which raises concerns about staff attitude during emergencies.
• It usually takes about an hour for a nurse to respond when assistance is requested via the call button.
• Some staff lacked understanding of dementia and offered very few activities for residents.
• While communication has been good, there are still issues related to food quality that need improvement.
• There were delays in access during the move-in process due to staff being busy with dinner service for other residents.

Review

In the realm of senior living facilities, experiences often vary dramatically from one resident or family to another. While some families have expressed their satisfaction and found comfort in the care provided, others have encountered issues that raised significant concerns about the quality of services rendered. Overall, it appears that this facility has made strides in various areas yet still encounters challenges that need to be addressed for optimal resident care.

Several reviewers noted a positive atmosphere reminiscent of home. The design of the community, where each floor is considered a "household" complete with kitchens and dining areas for smaller groups, appears to facilitate social interactions among residents. This setup encourages camaraderie and allows for more meaningful connections during meals and activities. Families have reported that their loved ones enjoy participating in daily therapeutic activities tailored to their individual levels of care, thus contributing positively to their overall well-being.

Despite its strengths, there are complaints regarding cleanliness in shared dining spaces. Some families felt that the main dining area was not consistently maintained to an acceptable standard. Furthermore, there were instances where staff seemed overwhelmed or lacking adequate training—issues highlighted by a grandmother's distress after a fall when a nurse demurred from completing paperwork due to its burden. Such moments shed light on systemic deficiencies within nursing management and overall staff responsiveness.

The communication between staff and families received praise from several reviewers who appreciated being kept informed about their loved ones' care status. One reviewer emphasized the importance of this aspect, underlining how vital constant updates are for families during what can be an emotional time. Additionally, some families welcomed features like kitchenettes in residents' rooms that allowed them to stock personal snacks and treats, providing a sense of home-like comfort.

Food quality also emerged as a recurring theme across reviews. While some stated that kitchen staff were responsive to dietary restrictions and needs—providing good meals within a homely setting—others lamented about subpar food offerings. The challenge seems evident: while efforts are being made to enhance culinary experiences through diverse options, there remains room for improvement before it meets expectations fully.

Amidst these critiques exists considerable praise for specific individuals within the facility. Reviewers frequently commended particular staff members such as the activities director whose engaging approach seems to foster excitement among residents; even those wary at first have found new hobbies like painting under her guidance. The warmth displayed by many caregivers shone through in comments acknowledging personal attention given to residents’ needs against a backdrop of overwhelming demands often placed on facility staff.

In conclusion, while this community has garnered positive feedback for its supportive environment and numerous avenues for engagement among residents, it is crucial moving forward that management addresses areas requiring improvement—especially regarding cleanliness standards and responsiveness during emergencies. By focusing on better training for staff along with enhancing communication protocols with families, this facility could ensure not only heightened satisfaction but also provide safer living conditions for all who reside there.

Located in Liberty, Missouri, this area offers a variety of amenities and services that cater to the needs of seniors. Within close proximity, there are several physicians' offices including The Liberty Clinic and Northland Obstetrics and Gynecology, as well as Liberty Hospital for any medical emergencies. For leisurely activities, residents can enjoy the serene surroundings of parks such as Northwyck Park and Ruth Moore Park. Additionally, there are numerous dining options like Zaxby's and CONRAD'S Restaurant & Alehouse nearby, providing convenient meal choices. For spiritual fulfillment, various places of worship are within reach such as Calvary Chapel Church God and Trinity Lutheran Church. Overall, this neighborhood offers a mix of healthcare facilities, recreational areas, dining options, and places of worship making it an ideal location for seniors looking to settle down in a vibrant community.

Physicians

• The Liberty Clinic (0.1 miles)
• Saint Luke's Cancer Specialists-Liberty (0.2 miles)
• The Vein Doctor (0.2 miles)
• Liberty Hospital Birthing Center (0.2 miles)
• Northland Obstetrics and Gynecology (0.3 miles)
• I Care Primary Care Clinic (0.4 miles)
• Shoal Creek Family Medicine (1.7 miles)

Hospitals

• Liberty Hospital (0.3 miles)

Parks

• Northwyck Park (0.7 miles)
• Ruth Moore Park (2 miles)
• Ruth Stocksdale Park (3.4 miles)
• Clay Ridge Park (4.3 miles)
• Paradise Falls (8.1 miles)
• Jesse James Park (9.2 miles)

Restaurants

• Zaxby's (1.7 miles)
• McDonald's (1.8 miles)
• Boozers Bar & Grill (1.9 miles)
• Sonic Drive-In (1.9 miles)
• Fun Run (2.3 miles)
• Longboards Wraps & Bowls (2.5 miles)
• CONRAD'S Restaurant & Alehouse (2.6 miles)

Pharmacies

• Walgreens (1.9 miles)
• Wimmer Clinical Clinical Consultin (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (3.2 miles)
• Walgreens (6.7 miles)
• CVS Pharmacy (7 miles)

Places of Worship

• Calvary Chapel Church God (2.1 miles)
• Trinity Lutheran Church (6.3 miles)
• First United Methodist Church (7.2 miles)
• First Baptist Church (7.2 miles)
• Southern Baptist Convention (7.2 miles)
• Church of Christ (7.5 miles)
• Church of the Annunciation (7.8 miles)

Cafes

• Hammerhand Coffee (2.1 miles)
• Friendly Bean Coffee (8.5 miles)

Theaters

• Liberty Cinema 12 (2.8 miles)

Transportation

• U-Haul Neighborhood Dealer (7.3 miles)