Ashton Court Care And Rehabilitation Centre

Pros

• The new management at Avalon View Healthcare and REHAB is appreciated, with staff members like Ashley and Lori being described as nice and welcoming.
• Many reviewers commend the physical therapist for their excellent care and support during rehabilitation.
• Several comments highlight the warm and loving nature of the staff, creating a family-type atmosphere for residents.
• One reviewer expresses gratitude for the dedicated care provided by the team who ensured everything was clean and well-maintained.
• Despite some challenges, there are mentions of friendly nurses and caregivers who genuinely care for patients' well-being.

Cons

• The building is dirty and infested with insects, creating an unpleasant environment for residents.
• Staff members are often unprofessional and rude, leading to a lack of proper care.
• Residents frequently experience delays in receiving meals, which are often served cold and late.
• Personal belongings, including clothing, are often missing or returned in poor condition after laundry service.
• Patients frequently remain in bed for extended periods without proper assistance or encouragement to engage in activities.
• Communication with staff is poor, with phone calls often going unanswered and vital information not being relayed to family members.
• The facility appears to be consistently understaffed, resulting in neglect of patient care and attention.
• There is a strong odor of urine throughout the building, indicating inadequate sanitation practices.
• Many patients report feeling neglected and overlooked by the staff regarding their health concerns or needs.
• The overall atmosphere lacks stimulating activities or interactions, contributing to a decline in residents' well-being.

Review

Avalon View Healthcare and Rehabilitation has garnered a spectrum of reviews, reflecting both positive experiences and significant concerns. Many reviewers appreciate the new management, particularly highlighting staff members Ashley and Lori for their kindness and attentiveness. The cheerful demeanor of the receptionists is also noted as a warm welcome to visitors, contributing positively to the atmosphere of the facility. For those seeking rehabilitation or long-term care (LTC), several reviewers recommend Avalon View, underscoring that some staff members genuinely care for their residents. In particular, a nurse named Ashley on the Maple unit has been praised for her compassionate approach.

However, beneath these commendations lies a troubling trend in many reviews that collectively express dissatisfaction with various aspects of the facility. One prominent issue raised is the consistent problem of understaffing. Several reviewers reported feeling that patients were often left unattended for extended periods; there are mentions of patients being left wet for hours or waiting too long for basic necessities like bathroom access. This chronic understaffing appears to have serious ramifications—one reviewer recounted how their grandmother’s condition worsened while in rehab due to what they perceived as neglectful supervision.

The physical environment of Avalon View has also come under scrutiny, with numerous accounts describing an outdated building marred by cleanliness issues. Several reviewers noted unpleasant odors throughout the facility, constantly referencing strong urine smells and unclean conditions—factors that would understandably alarm families considering placements for their loved ones. Complaints about cleanliness were not limited to just general maintenance; rather, specific incidents involving trash on floors and insects further contributed to an impression of neglect.

Food quality is another recurring concern among residents and their families at Avalon View Healthcare. Numerous complaints indicated that meals were not only late but also served cold or substandard in quality. In fact, one reviewer went so far as to say they wouldn't feed it to a dog—a stark expression of discontent regarding dietary provisions within the facility. Many family members felt frustrated by this aspect since proper nutrition is essential in recovery and care contexts.

Moreover, personal belongings frequently go missing within the establishment according to multiple accounts from families who felt distrustful about how laundry was managed. One review described a situation where clothes sent with a resident returned mixed with items belonging to others—a sign of inadequate processes surrounding personal property management during stays at Avalon View. Such incidents increase anxiety among families who hope their loved ones are treated with respect during their vulnerable times.

It's crucial to note that despite these significant challenges highlighted in many resident reviews—like lackluster communication from staff and apparent disinterest towards patient rehabilitation goals—there remain individuals amongst the caregiving team who exhibit genuine compassion and skillfulness. Some physical therapists received praise as being effective and attentive despite operating under high-stress conditions caused by staffing shortages.

In conclusion, while Avalon View Healthcare and Rehabilitation may have individual staff members dedicated to providing quality care, systemic issues such as high turnover rates leading to chronic understaffing significantly compromise overall patient experiences within this facility. The feedback suggests an urgent need for management improvements focused on staffing levels, hygiene standards, meal services consistency, better communication protocols regarding resident well-being among families—and ultimately creating an environment where every resident feels valued and cared for holistically rather than merely as another case number in a system struggling under its weight.

Restaurants

• Raising Cane's Chicken Fingers (0.2 miles)
• CONRAD'S Restaurant & Alehouse (0.2 miles)
• Longboards Wraps & Bowls (0.3 miles)
• Landing Eatery & Pub (0.3 miles)
• Hy-Vee Market Grille Express (0.3 miles)
• Taco Bell (0.4 miles)
• Culver's (0.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• Wimmer Clinical Clinical Consultin (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walmart Pharmacy (1 miles)
• Walgreens (1.6 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (5.9 miles)

Physicians

• Cobblestone Family Health (0.3 miles)
• Boulware Medical Clinic (0.3 miles)
• Northland Oral Maxillofacial Surgery (0.5 miles)
• U.S. Dermatology Partners of Liberty (1.3 miles)
• Redwood Pediatrics (1.3 miles)
• Kansas City Surgical Arts (1.5 miles)
• Priority Care Pediatrics Liberty (1.6 miles)

Theaters

• Liberty Cinema 12 (0.5 miles)

Parks

• Ruth Moore Park (1 miles)
• Northwyck Park (1.6 miles)
• Ruth Stocksdale Park (3 miles)
• Clay Ridge Park (3 miles)
• Paradise Falls (5.8 miles)
• Barry Platte Park (8.7 miles)

Cafes

• Hammerhand Coffee (1.1 miles)
• Friendly Bean Coffee (7.1 miles)
• Panera Bread (8.1 miles)
• Starbucks (8.2 miles)

Places of Worship

• Calvary Chapel Church God (1.8 miles)
• Gashland Presbyterian Church (7.2 miles)
• North Oak Christian Church (7.4 miles)
• North Cross United Methodist Church (8 miles)
• Trinity Lutheran Church (8.7 miles)

Hospitals

• Liberty Hospital (2.1 miles)
• North Kansas City Hospital (9 miles)