Assured Healthcare Inc

Pros

• The caregiver assigned to the client's husband is amazing - never late, polite, cheerful, and attentive.
• Assured Healthcare is described as a wonderful place to work, with friendly staff who are flexible with schedules.
• Office staff are amazing and helpful, and employees love their clients.
• The company provides training and is always available to answer questions for clients, families, and staff.
• The office staff are wonderful, and the company is accommodating and caring.
• Assured Healthcare is regarded as a great place to work in in-home elderly care.
• It is described as a wonderful place to work with understanding staff and great clients.
• The team is described as awesome, with genuinely caring people who treat clients and families like family.
• Long-time staff members say it is one of the best companies they've worked for in over a decade.

Cons

• The reviewer claims Assured Healthcare would not provide care and was unprofessional on the phone, describing a nurse as an absolute joke and lacking basic nursing knowledge.
• The reviewer states the company does not deserve even one star.
• A former employee criticizes pay, noting $10.50 per hour, no holiday pay, and a $1.50 direct deposit fee.
• The reviewer accuses Kaziah of pressuring staff to work on personal time and of misrepresenting a client's schedule.
• The reviewer describes office manager Kelsey as having the worst attitude and hanging up during scheduling discussions.
• The reviewer asserts there is high turnover and not enough staff to service clients, suggesting the business should be shut down.
• The reviewer accuses the company of greed for discharging clients to pursue other home health care providers.

Review

Taken together, the collection of experiences paints a picture of a home health care provider that many families and staff find deeply fulfilling to be a part of. A large share of reviews highlight the reliability and warmth of the caregiving team. In particular, one family praised a caregiver named Shayna, noting she has never been late, is consistently polite, cheerful, and attentive to their husband for months. That kind of dependable, compassionate care seems to be a common thread: clients repeatedly describe caregivers who genuinely connect with those they serve and make daily routines safer and more pleasant.

Beyond individual caregivers, many reviewers sing the praises of the organization's culture and operations. Several accounts emphasize friendly, flexible office staff who are willing to accommodate schedules and respond to questions promptly. Long-tenured employees speak highly of the training and ongoing support they receive, underscoring a sense that staff are equipped to deliver quality care and to answer questions for clients, families, and colleagues alike. The tone from several staff members is that the company treats employees well, fosters meaningful client relationships, and creates a supportive working environment where people feel valued and like part of a family.

There is a strong recurring sentiment about how the company matches clients with caregivers, aiming for compatibility and steady, reliable care. Reviewers describe the process as thoughtful and attentive to the needs of both the client and the caregiver, which they say results in strong client-family satisfaction and enduring working relationships. For many, this careful matching translates into positive experiences with clients who appreciate the companionship and quality of care they receive at home, reinforcing the sense that staying at home with trusted help is a meaningful and workable option for elderly or dependent loved ones.

The positive feedback is not limited to client-facing care alone. Several reviewers - some with many years of experience in the field - stress that the organization excels in training and professionalism. They credit the company with keeping office staff reachable and supportive, which in turn helps caregivers perform at their best and maintain high standards of service. Phrases like "the flexibility and caring really sets Assured Healthcare apart" and "treats you like you're family, not just another number" capture the overall atmosphere that many people associate with the company: a mission-driven environment where helping others is prioritized and where staff feel respected.

Nevertheless, the reviews are not uniformly glowing. A notable portion of feedback includes significant criticisms about particular interactions and practices. Some reviewers describe unprofessional telephone behavior and a general dissatisfaction with how certain staff, including named individuals, handle calls or coordinate care. One account accuses a nurse named Mara of lacking basic nursing knowledge and professionalism over the phone, and another mentions that certain care plans or scheduling efforts did not meet expectations. There are also concerns about whether appropriate care could be provided when there were staffing gaps or a perceived mismatch between client needs and available personnel.

Additional negative notes touch on structural issues within the organization as perceived by some reviewers. Several comments describe a high turnover rate and questions about the company's ability to sustain consistent care. There are hard-edged complaints about pay and benefits, the expectation to work weekends, and the handling of holiday time, including specific grievances about pay rates and direct deposit fees. A particularly pointed critique accuses the company of pressuring staff during off days, miscommunications around permanent PCA assignments for a veteran client, and even statements suggesting the business should be shut down. These reviews portray a more troubling side of the experience, signaling gaps in communication, workforce stability, and management responsiveness that some readers may weigh carefully when considering service providers.

Taken together, the landscape is clearly dual-faceted: the majority of experiences praise the compassion, reliability, and supportive culture that many families and staff associate with Assured Healthcare, often describing it as a place where workers feel valued and clients receive thoughtful, in-home care. At the same time, there are persistent concerns about professional conduct by some individuals, communication gaps, scheduling pressures, and pay-related frustrations that illustrate opportunities for improvement. For families evaluating this agency, the message is nuanced: you're likely to encounter highly dedicated caregivers and a warm, family-like office atmosphere, but it's also wise to discuss scheduling expectations, care continuity, and how concerns are addressed if issues arise.

In the end, Assured Healthcare appears to be a company that many people trust and recommend, especially for those seeking compassionate in-home care and a supportive work environment for caregivers. The overwhelmingly positive testimonials about dependable caregivers, strong client relationships, and a culture of care stand out, while the criticisms offer a sober reminder that no organization is without challenges. Prospective clients and prospective employees may want to have direct conversations about scheduling, permanency of care, compensation, and how concerns are escalated, so they can gauge how well the company's current practices align with their own needs and expectations.

This part of Liberty, Missouri offers a variety of amenities and services that may be attractive to seniors looking to settle in the area. There are several restaurants within walking or short driving distance providing convenient dining options. Additionally, there are medical facilities such as Boulware Medical Clinic and Cobblestone Family Health nearby for easy access to healthcare services. Various pharmacies including Walgreens and CVS Pharmacy are also available for prescription needs. For leisure activities, residents can enjoy parks like Ruth Moore Park and Clay Ridge Park, as well as movie theaters like Liberty Cinema 12. In terms of worship, there are several churches within a few miles radius offering spiritual support and community engagement opportunities. Furthermore, Liberty Hospital is located within a reasonable distance for any medical emergencies or ongoing care needs. Overall, this area provides a mix of conveniences and recreational options suitable for seniors considering senior living in Liberty, Missouri.

Restaurants

• McDonald's (0.2 miles)
• The Big Biscuit (0.3 miles)
• Rancho Grande Cantina (0.4 miles)
• Taco Bell (0.7 miles)
• Longboards Wraps & Bowls (0.8 miles)
• Landing Eatery & Pub (0.8 miles)
• Conrads (0.8 miles)

Physicians

• Boulware Medical Clinic (0.7 miles)
• Cobblestone Family Health (0.8 miles)
• Northland Oral Maxillofacial Surgery (1.1 miles)
• U.S. Dermatology Partners of Liberty (1.8 miles)
• Redwood Pediatrics (1.8 miles)
• Kansas City Surgical Arts (2 miles)
• Priority Care Pediatrics Liberty (2.6 miles)

Pharmacies

• Wimmer Clinical Clinical Consultin (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walmart Pharmacy (1.6 miles)
• Walgreens (2.7 miles)
• Walgreens (4.2 miles)
• CVS Pharmacy (5.8 miles)

Cafes

• Hammerhand Coffee (1 miles)
• Friendly Bean Coffee (7.7 miles)
• Panera Bread (8.3 miles)
• Starbucks (8.8 miles)

Parks

• Ruth Moore Park (1 miles)
• Clay Ridge Park (2 miles)
• Ruth Stocksdale Park (2.3 miles)
• Northwyck Park (2.4 miles)
• Paradise Falls (5.2 miles)

Theaters

• Liberty Cinema 12 (1.1 miles)

Hospitals

• Liberty Hospital (2.8 miles)
• North Kansas City Hospital (8.7 miles)

Places of Worship

• Calvary Chapel Church God (2.9 miles)
• Gashland Presbyterian Church (7.7 miles)
• North Cross United Methodist Church (8 miles)
• North Oak Christian Church (8.2 miles)
• Trinity Lutheran Church (9.2 miles)