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3.5 from 95 reviews
5 stars
50
4 stars
8
3 stars
3
2 stars
3
1 stars
31
Overall Review of Landmark Towers
caveat9 reviews mention this
Pool access is inconsistent
The pool is frequently mentioned as closed, delayed, or hard to use.
A recurring concern is that the pool either has been closed for extended periods or has not opened on the timeline residents expected. Some residents say they stopped being able to use it and had to rely on alternatives like laundromats when other facilities were down. Others still mention positive pool experiences like seeing it kept clean, but the overall pattern in reviews is uneven access.
caveat18 reviews mention this
Maintenance response varies widely
Maintenance timeliness and follow-through are mixed across residents’ experiences.
Several residents describe maintenance as quick and thorough, including emergency and same-day style fixes. Others report long delays, issues not being repaired even after multiple work orders, and problems that persisted for weeks or months. Even within the negative reviews, residents often contrast responsiveness during urgent situations versus slower turnaround for non-emergency requests.
caveat16 reviews mention this
Communication is a major theme
Residents describe both improved communication and major difficulty reaching office staff.
Some reviews credit new or specific managers and maintenance staff with clear, responsive communication and keeping residents updated. Other residents say they could not reach the office by phone or email, that portals or updates did not work reliably, and that messages were not returned. Overall, the reviews suggest communication quality can change over time and by staff member.
common20 reviews mention this
Staff friendliness stands out
Many residents highlight friendly, caring office and maintenance staff.
The most consistent positive feedback involves staff being kind, welcoming, and willing to help residents through repairs, leasing questions, and day-to-day concerns. Multiple reviews name office and maintenance team members for being responsive and professional, and several describe feeling supported during stressful moves. A few residents still report negative experiences, but even some of those include appreciation for certain staff interactions.
caveat6 reviews mention this
Costs and fees raise concerns
Several residents question whether total monthly costs match the value.
A number of reviews focus on ongoing charges beyond the base rent, including utilities and other fees that can increase the monthly total. There are also complaints about not being discounted when amenities were not working as expected, and about unexpected or disputed charges during the move-out or lease process. Some residents counter that the overall pricing can be reasonable for the area, but the cost-to-what-you-get concern shows up repeatedly.
common2 reviews mention this
Nearby essentials are close by
Residents mention convenient access to everyday places nearby.
While reviews focus more on the buildings and management, a couple residents also describe the location as close to what they need. Nearby options include restaurants and pharmacies within roughly a quarter to half mile, plus a clinic and hospital a bit farther away.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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Active Adult Communities (55+)
Kansas City International (15 miles away)
Warm, attentive staff and a dedicated rehab team.
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