Beth Haven

Pros

• They praise teamwork as being at its best.
• Bingo is great.
• The facility is described as a very nice place.
• A nurse is praised for caring for residents as if they were her own grandparents.
• One nurse gave their parents the best care a child would want.
• Ms. Staysha is thanked and described as what every nursing home needs.
• There has been improvement in housekeeping, and more aides would help.
• The nurses are great.
• The facility is clean, bright, and offers activities for residents.
• The staff are friendly.

Cons

• The staff treat residents like a burden and yell at them when they need help.
• The facility is described as nasty and unsanitary, with brown pond water and dead fish.
• Rooms are bland with no character, and residents are treated like animals.
• A staff member allegedly refused a family member access to a dying relative and twisted the story, leading to police involvement.
• There are governance and compliance concerns, including frequent fines, elevators not up to code, alleged misuse of company resources by the CEO, and retaliation against whistleblowers.
• Maintenance staff are said to be threatened or fired for not falsifying records.
• A Parkinson's patient reportedly fell multiple times and required three staff to assist, with inadequate dressing and care described as appalling.
• Numerous health and safety violations are claimed: residents with dementia yelled at or threatened, high staff turnover and burnout, neglect of bathroom needs, rash from not seeking care, ignored doctor orders, lost dentures, clothing not changed, and residents left in urine.
• Staffing shortages are linked to lapses in care, such as forgotten meals and crowding of a roommate's space.
• Some rooms and bathrooms are not clean, personal belongings go missing, and some staff are described as lazy, with meals rated as fair to poor.

Review

A broad mix of experiences emerges from the collected reviews about this care facility, painting a picture of a place that some families feel is doing meaningful work while many others describe serious shortcomings in care, safety, and management. Several reviewers insist that the facility serves a real purpose: it looks after older adults who can no longer care for themselves, and there are moments of genuine praise for individual caregivers who treat residents with warmth and attentiveness. Yet these positive notes sit alongside repeated and sometimes alarming concerns about sanitation, staffing, and governance that leave many families worried about the overall quality of care.

Sanitation, safety, and the physical environment are common sticking points. One reviewer describes the coy pond on the grounds as a vivid symbol of neglect, noting brown water and dead fish being eaten by flies, which they interpret as indicative of broader sanitary issues. Inside the building, another reviewer complains that the rooms look bland and unremarkable, with little character, while other comments describe personal spaces and common areas that feel dirty or poorly maintained. Taken together, these accounts suggest a perception that cleanliness and a respectful, homelike atmosphere are not consistently upheld, which undermines trust in the facility's ability to provide a safe and dignified living environment.

Care experiences and staff interactions are a central source of tension. Several reviews recount incidents where residents were not attended to promptly, including a Parkinson's patient who fell multiple times and required heavy assistance to get up and into a wheelchair. A recurring theme is that staff are sometimes too short-handed, rushing through tasks or unable to provide basic support like dressing and personal care. In one particularly troubling account, a resident who needed help using the bathroom was ignored, and another describes a patient left sitting in urine for extended periods. There are also stories of conflicts and distress related to family visits and doctor's orders, including a claim that staff ignored doctor instructions and a patient with dementia who was yelled at and threatened.

Staffing shortages and perceived turnover add another layer of concern. Reviewers repeatedly point to insufficient staff to meet residents' needs, with mentions of multiple roles being short-handed and aides stretched thin. The problem is closely tied to turnover, as several comments describe constant staff changes, burnt-out workers, and low morale. Some reviewers argue that higher wages could help reduce turnover and improve care consistency. There are even claims that maintenance personnel were threatened or fired for not falsifying records, and that the administration has been punitive toward employees who raise concerns or try to report problems. Taken together, these statements suggest a work environment that may be unstable, undermining continuity and reliability in resident care.

Governance and accountability surface as major themes in the more critical reviews. A few reviewers allege improper behaviors by leadership, including claims that the CEO uses a company vehicle and gas for personal reasons, and that fines are imposed or rules enforced in ways that undermine resident well-being or staff honesty. There are accusations that staff who attempt to report issues are dismissed or punished, and that stories told about residents by staff may be twisted when family members try to advocate for their loved ones. These accounts contribute to a climate of mistrust, making families question whether concerns will be addressed fairly or if problems will be swept under the rug.

Despite the troubling feedback, there are clear pockets of appreciation and praise. Some reviewers applaud certain nurses and caregivers who genuinely connect with residents and provide thoughtful, compassionate care. One family member, who describes a nurse as the kind of caregiver any parent would want, highlights the personal warmth, reliability, and trust built with their loved one. Another reviewer attributes a great deal of value to a nurse named Staysha, thanking her for navigating the needs of the family and the resident with exemplary care. Positive comments also mention improvements in housekeeping and the hard-working nature of many aides, suggesting that when staffing is adequate and leadership is supportive, the facility can offer quality care and a reassuring presence.

In terms of overall impression, the facility appears to be a place with meaning and potential, but one that many families approach with caution. Some reviews emphasize the importance of the facility's role in serving vulnerable seniors and the value of diligent, compassionate staff. Others underscore a record of safety and cleanliness concerns, inconsistent staffing levels, and governance issues that could jeopardize resident well-being if not addressed. A recurring call from multiple voices is for stronger oversight, better adherence to medical orders, more reliable staffing, and a more respectful, patient-centered culture on every shift. For families weighing options, these threads suggest that while the facility can be a good home for some residents, it also requires careful monitoring, clear communication, and visible improvements in staffing stability and safety practices to earn broad, lasting trust.

This area of Hannibal, Missouri offers a convenient and diverse selection of amenities for seniors looking to settle in a welcoming community. The proximity of places of worship such as Living Water Community Church and Immanuel Baptist Church provides opportunities for spiritual enrichment and fellowship. Access to multiple pharmacies like CVS, Grand Pharmacy, and Walgreens ensures easy access to medications and healthcare supplies. Nearby clinics such as Hannibal Clinic and specialty centers like North Missouri Rheumatology Clinic offer comprehensive medical care. A variety of dining options including Golden Corral, Jimmy John's, and China King cater to different tastes, while reliable transportation services from Alamo and U-Haul make getting around town hassle-free. Parks like Huckleberry Park and Lover's Leap provide scenic outdoor spaces for recreation, complemented by charming cafes such as La Azotea Lounge for leisurely outings. With reputable hospitals like Hannibal Regional Hospital nearby, this area presents a well-rounded environment for senior living.

Places of Worship

• Living Water Community Church & Daycare (0.4 miles)
• Southern Baptist Convention (0.5 miles)
• Immanuel Baptist Church (0.5 miles)
• Granted Ministries (0.9 miles)
• Hannibal True Church (0.9 miles)
• Fifth Street Baptist Church (1.3 miles)
• Granted Ministries (1.4 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Grand Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• Kroger Pharmacy (0.9 miles)
• Maxwell Pharmacy (1.2 miles)
• County Market (9.1 miles)
• Good Neighbor Pharmacy (15.1 miles)

Physicians

• Hannibal Clinic (0.5 miles)
• Hannibal Regional Hospital (0.5 miles)
• North Missouri Rheumatology Clinic (0.5 miles)
• Clarity Healthcare (0.5 miles)
• International Eyecare Center (0.6 miles)
• Clarity Healthcare (1 miles)
• Northeast Missouri Ambulatory Surgery Center (3.4 miles)

Restaurants

• Golden Corral (0.5 miles)
• Jimmy John's (0.5 miles)
• China King (0.6 miles)
• Papa John's Pizza (0.6 miles)
• KFC (0.6 miles)
• McDonald's (0.7 miles)
• Taco Bell (0.7 miles)

Transportation

• Alamo (0.6 miles)
• U-Haul Neighborhood Dealer (2 miles)
• Budget Truck Rental (2.5 miles)
• Radical Reflections Taxidermy (9.7 miles)
• Diamond Cab & Coaches (15 miles)

Parks

• Mississippi Overlook (1.2 miles)
• Lover's Leap (1.2 miles)
• Huckleberry Park (1.4 miles)
• Hannibal Rocks Off Road Park (6.4 miles)
• Palmyra Parks & Recreation (10 miles)
• Flower City Park (10.1 miles)
• Quincy Park District (14.4 miles)

Cafes

• La Azotea Lounge (1.4 miles)
• Mimi's Coffee House (2.7 miles)

Hospitals

• Hannibal Regional Hospital (3.6 miles)
• Blessing Hospital (8.6 miles)
• James R Nuessen DVM (13.3 miles)
• Quincy Medical Group (15.1 miles)